IT Systems Administrator

1 month ago

McDonough, United States ALPLA Full time
Description

ALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability.

What Can You Expect From ALPLA
  • Health and Wellness Care Program- Benefits
  • Child Care Benefits
  • Dependent Care Cost Savings Program
  • Recognition programs; Promotional opportunities
  • 401K Retirement Plan and excellent Matching Plan
  • Medical, dental, vision plan
  • Education assistance program/tuition reimbursement
  • Short term, long term and life insurance paid by ALPLA
  • Paid vacation; paid holidays
What You Will Enjoy Doing

The IT Systems Administrator is primarily responsible for provisioning, maintaining and operating computer systems, software, and networks. Duties include installing, supporting, and maintaining software, servers, system backups, client pc's, mobile devices, and other network connected devices. The IT Systems Administrator is the first point of contact for any IT related questions/issues and provides hands on technical support and training.

Main Responsibilities:
  • Provides PC hardware and software support with majority focus on the Microsoft Windows platform.
  • Sets up, configures, and supports internal and/or external networks.
  • Develops, maintains and supports all systems, applications, security, and network configurations with regular system maintenance to address issues promptly and proactively.
  • Install and connect network devices including servers to maintain local area network and server systems
  • Troubleshoots network performance issues including Wi-Fi infrastructure.
  • Recommends and installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems.
  • Implements, maintains and monitors system backups, data files and monitors system configuration to ensure data integrity.
  • Configures and maintains account master data information in Active Directory.
  • Incident handling via ServiceNow management, execution, and escalation when necessary to appropriate teams.
  • Provides technical support via phone, emails, and remote tools and onsite visits to end-users with timely resolution.
  • Supports ALPLA's proprietary systems.
  • Maintains accurate and up to date list of IT assets.
  • Develops and maintains IT vendor and partner relationships.
  • Develops, maintains, and provides guidance and training to end users.
  • Coordinate with cross functional IT Teams and organizational units to provide support and successful project execution.
Requirements

What Makes You Great

Education/Experience:
  • Minimum 2 year Degree (Associates) in related field or equivalent
  • Advanced systems/networking concepts such as TCP/IP, DNS, DHCP, Active Directory, SCCM, VMWare, Cisco DNA, and Service Now
  • Experience with MS Office 365 applications including Teams, SharePoint, OneDrive, and other Microsoft Suite applications including Windows Server 2016 and 2019.
Qualifications/Skills:
  • Good computer skills
  • Great communication skills
  • Dependable
  • Detail Oriented
  • Ability to multi-task
  • Ability and willingness to learn new programs/functions quickly
  • Strong organizational skills
  • Strong troubleshooting skills in a fast-paced environment
  • Willing and able to travel up to 25%

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