Desktop Support

4 days ago


Greensboro, United States TEKsystems Full time

Job Title - PC technical support Top Skills - Must Haves Desktop Technical support Deployment Imaging Troubleshooting Windows 10 Top Skills' Details 1.) Windows 10/11 experience - imaging, set up, support, break/fix 2.) Technology deployment experience of peripheral devices - setting up physical hardware in a professional setting, configuring printers, testing connectivity to the network - ip address changes. 3.) Networking- knowledge within networking connectivity, ping the device, LAN/WAN troubleshooting, 4.) Customer Support Experience - it is imperative that they exhibit professionalism and strong communication skills as the end users are doctors, nurses, etc. Secondary Skills - Nice to Haves networking protocols Customer service Migration Job Description: The end user support teams is comprised of 30 technicians across 3 different managers supporting all the major hospitals. This technician will work his 15 other onsite employees. The current need for this PC technician is to help elevate some of the pressure as this team is upgrading 14,000 end points. They will also play a role in the future upgrading from Windows 10 to Windows 11. There are over 1,100 devices that failed encryption. This project will be broken up into 4 different orders and waves of support. Their may be some driving to varies clinics and hospitals. This member will ride in an official van with other members of the team to conduct the deployments. Employees will be home daily. Duties: This technician will be taking tickets via ServiceNow and troubleshooting a variety of issues. This might include network connectivity, blue screen of death, applications not showing up on a device, printers not working, imaging devices, e-recycling equipment, installing monitors, Zebra printer issues, building machines, and much more. They has a standardized process to follow for imaging devices. They are using SCCM to update them, the ability to be fully building the devices. Skills within updating a device or migrating from Windows 7 to 10 is a nice to have. They will be upgrading from Windows 10 to Windows 11 and eventually transiting to virtual desktops in the winter of 2024. Additional Skills & Qualifications Nice to have: Active Directory- ability to tell where a machine is locate it, and some group policy. Windows 11 operating system Work Environment Onsite 5 days per week in Greenville, NC Monday to Friday 8-5pm. Traveling to varies clinics for deployment will be required. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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