Operations Center Technician

4 weeks ago

Sacramento, United States Golden 1 Full time
JOB TITLE: OPERATIONS CENTER TECHNICIAN

STATUS: NON-EXEMPT

DEPARTMENT: COMPUTER OPERATIONS

REPORTS TO: SUP - OPERATIONS CENTER

JOB CODE: 1797

PAY SCALE: $30.45 - $31.00 HOURLY

GENERAL DESCRIPTION

The Operations Center Technician position provides 24/7/365 network and system support and monitoring. Monitors host processing alerts, batch processes, and performs various scheduled system checks. Based on the alerts, the technician is responsible for performing troubleshooting steps or escalating the alert to the appropriate team. The technician also processes scheduled routines following prescribed scripts and standard operating procedures. Maintains and modifies production job schedules.

TASKS, DUTIES, FUNCTIONS

  1. Monitor alerts, batch processes, and perform scheduled system checks. Follow documented procedures for any abnormalities and/or escalate to the appropriate group.
  2. Determine severity of problem, issue, or alarm and initiates problem resolution as appropriate; following standard escalation procedures for incident/problem tracking and resolution. Interact with support personnel on incident resolution.
  3. Monitors and controls computer operations workflow. Modifies and maintains system configurations and production schedules to meet changing priorities, system capabilities and performance objectives.
  4. Monitors and analyzes console instructions, queries, error messages, machine malfunctions, stops, schedules, programs and DCL information to determine proper operating procedures.
  5. Monitors and performs regular backup and restores of all data.
  6. Complete shutdown and startup procedures on the VMS host system.
  7. Familiar with all normal operating procedures and capable of processing daily procedure independently.
  8. Properly document issues as appropriate within turnover documents, ticketing system, and email.
  9. Alternate work schedules may be required to cover for staff shortages or high volume periods.
  10. Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
  11. Performs other job-related duties as necessary.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS
  1. Effective oral and written communication skills required to interpret, resolve, and document networking problems.
  2. Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS
  1. INTERNAL: All levels of staff and management.
  2. EXTERNAL: Vendors.
QUALIFICATIONS
  1. EDUCATION:
    1. Successful completion of High School curriculum is required.
    2. Prefer CompTIA network + certification
    3. Prefer CompTIA A + certification
  2. EXPERIENCE:
    1. One to three years of experience with data processing and operating systems concepts.
    2. One to three years of experience in a Network Operations Center (NOC) environment.
    3. Demonstrates working knowledge of VMS and DCL utilities or AIX.
    4. Demonstrates working knowledge of the job scheduling applications.
    5. Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 35 wpm.
PHYSICAL REQUIREMENTS
  1. Prolonged sitting throughout the workday to accomplish tasks.
  2. This is a shift position working a day, swing, or night shift will be required.
  3. Availability for emergency and on call duty 24 hours a day, 7 days a week, as needed.
  4. Occasional travel may be required.
  5. Lift and carry communications equipment and computer hardware weighing up to fifty pounds.
  6. Corrected vision in the normal range required to configure, test, and troubleshoot network server hardware and data.
  7. Hearing within normal range.
  8. Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment.
  9. May work additional work hours to accomplish tasks.
LICENSES/CERTIFICATIONS
  1. Possession of a valid California Driver's License is required.


THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

REV. 5/23/2024

Other details
  • Job Family Non-Manager
  • Job Function Non-Manager
  • Pay Type Hourly
  • Employment Indicator Flex/Hybrid
  • Min Hiring Rate $30.45
  • Max Hiring Rate $31.00


Apply Now

  • Operations Center Technician

    4 days ago

    Sacramento, United States Golden 1 Credit Union Full time

    **JOB TITLE**: OPERATIONS CENTER TECHNICIAN **STATUS**: NON-EXEMPT **DEPARTMENT**: COMPUTER OPERATIONS **REPORTS TO**: SUP - OPERATIONS CENTER **JOB CODE**: 1797 **PAY SCALE**: $30.45 - $31.00 HOURLY GENERAL DESCRIPTION The Operations Center Technician position provides 24/7/365 network and system support and monitoring. Monitors host processing alerts,...

  • Field Service Technician

    2 months ago

    Sacramento, United States Americas Technician Services Full time

    Currently seeking out eligible technicians to perform in the field. Pay starts at $17-$50/HR depending on previous experience and we are open to either hiring for contract work, part-time work, or full-time work! *If you are a DATA CENTER TECHNICIAN then please note that we currently have available projects in your local area that pay more per hour and are...

  • Data Center IT Infrastructure Technician

    4 weeks ago

    Sacramento, United States NTT Global Data Centers Americas, Inc. Full time

    The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with mínimal or no supervision. This includes but not limited to troubleshooting hardware issues...

  • Data Center Technician L1

    3 weeks ago

    Sacramento, United States The Nippon Telegraph and Telephone Corporation (NTT) Full time

    Want to be a part of our team? The Data Center Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems. The Data Center Technician maintains and follows the processes that maximize customer uptime in the...

  • Data Center Technician L1

    4 weeks ago

    Sacramento, United States The Nippon Telegraph and Telephone Corporation (NTT) Full time

    Want to be a part of our team? The Data Center Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems. The Data Center Technician maintains and follows the processes that maximize customer uptime in the...

  • Data Center Technician L1

    4 weeks ago

    Sacramento, California, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Data Center Technician L2

    4 weeks ago

    Sacramento, California, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Data Center Technician L3

    4 weeks ago

    Sacramento, California, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Data Center Technician L3

    5 days ago

    Sacramento, California, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Data Center Technician L3

    3 weeks ago

    Sacramento, California, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Data Center IT Infrastructure Technician

    4 days ago

    Sacramento, United States NTT DATA Full time

    Job Description Want to be a part of our team?The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not...

  • Operations Technician I

    4 days ago

    Sacramento, United States Agency On Aging \ Area 4 Full time

    The mission of the Agency on Aging/Area 4 (AAA4) is enriching the lives of older adults and people with disabilities by **FOSTERING **networks of support, **ADVOCATING **for individual choice, **COLLABORATING **with others, **ENSURING **equity, and **STRIVING **to do so with conviction. Formed as a Joint Powers Authority to serve Nevada, Placer, Sacramento,...

  • Data Center IT Infrastructure Technician

    3 weeks ago

    Sacramento, California, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Data Center IT Infrastructure Technician

    4 weeks ago

    Sacramento, California, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Data Center IT Infrastructure Technician

    3 weeks ago

    Sacramento, California, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Data Center IT Infrastructure Technician

    1 day ago

    Sacramento, United States NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Data Center IT Infrastructure Technician

    4 weeks ago

    Sacramento, United States NTT DATA Full time

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • Data Center IT Infrastructure Technician

    3 weeks ago

    Sacramento, United States NTT DATA Full time

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • Aba Center-based Behavior Technician

    3 weeks ago

    Sacramento, United States Community Autism Services Full time

    **ABA Center-Based Behavior Technician** **Community Autism Services, a division of The Stepping Stones Group, is hiring immediately for** ABA Center-Based Behavior Technicians in our Sacramento, CA center where you can provide state of the art behavioral services to children with autism that help us in Transforming Lives Together!** **Pay: $19.00 - $23.00...

  • ABA Center-Based Behavior Technician

    2 months ago

    Sacramento, United States The Stepping Stones Group Full time

    ABA Center-Based Behavior TechnicianCommunity Autism Services, a division of The Stepping Stones Group, is hiring immediately for ABA Center-Based Behavior Technicians in our Sacramento, CA center where you can provide state of the art behavioral services to children with autism that help us in Transforming Lives Together!Pay: $19.00 - $23.00 per hourJob...