Data Center IT Infrastructure Technician

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU’s creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals).

Working at NTT

ESSENTIAL DUTIES & RESPONSIBILITIES

Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks.

Ability to manage assets for clients, including but not limited to preforming inventory audits, receiving and shipping equipment.

Ability to coordinate technical tasks with internal groups and manage requests to resolution.

Installation of cabling and cable organization per NTT or client standards, including labeling.

Troubleshooting and diagnostics of enterprise level hardware.

Perform replacement of DIMMs, hard drives, power supplies and other components within server, storage, and network devices.

Ability to understand execute instructions provided by clients and internal groups.

Perform commissioning and decommissioning of hardware.

Installation of cross connects and ability to work with Telco carriers to troubleshoot circuits.

Ability to install and troubleshoot CAT 5E, CAT6, single mode and multi-mode patch cables.

Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.

Perform installation and maintenance on Power Distribution Units within client enclosures.

Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system. Periodically join call bridges to troubleshoot and validate infrastructure related issues.

Adhere to Change Control Processes and Standards

Periodically provide corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services with support from desktop technicians.

Acts as communication coordinator and situation manager during any critical incidents call bridge events.

Performs other duties as assigned.

Support 3rd party vendor activities.

Process all tickets within SLA guidelines and follow procedural requirements.

KNOWLEDGE, SKILLS & ABILITIES

Previous experience working in a complex high availability data center environment is preferred.

Working knowledge of data center processes and design (power, cooling, redundancy).

Working knowledge of airflow management best practices.

Working knowledge of computer hardware.

Ability to provide and recommend solutions to internal staff and clients.

Understanding of networking components and infrastructures.

Familiarity with cable management and knowledge of how to run fiber and copper in a data center to include labeling.

Familiarity with patch panels.

Knowledge of copper and fiber cable testing equipment.

Excellent troubleshooting and problem resolution skills.

Able to operate material handling equipment – server lifts and pallet jacks.

Ability to demonstrate effective team and interpersonal skills.

Experience with Data Center incident resolution, asset management, and logistics.

Critical thinking and decision making related to outage risk assessment.

Regular, predictable attendance is essential for satisfactory performance.

Strong understanding of servers, routers, network switches, and patch panels. Must understand how devices are interconnected and how to troubleshoot hardware and layer 1 connectivity issues.

Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.

Experience with active directory, Office 365, and enterprise level ticketing systems.

Experience with laptops, desktops, docking stations, and enterprise level peripherals.

Experience with participating and supporting critical incidents (incident call bridges, communications, and administration of critical incidents).

Understanding of console cables, basic network commands, and SSH/Telnet clients such as Putty.

Must have the ability to communicate effectively both written and verbally.

 #GlobalDataCentersCareers 

EDUCATION & EXPERIENCE

High School Diploma or GED required.

3-5 years of data center environment or help desk experience is required.

CompTIA A+ certification or equivalent experience required.

CompTIA Network + and BICSI Installer 1 certification preferred.

PHYSICAL REQUIREMENTS

Physically assist in moving and racking equipment.

Able to climb a ladder and work on a raised platform.

Able to safely lift and move up to fifty (50) pounds.

Must have the ability to perform office-related tasks which may include prolonged sitting or standing.

Must have the ability to move from place to place within an office environment.

Must be able to use a computer.

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.

WORK CONDITIONS

Data Center environment with varying temperatures and loud noises; extensive daily usage of workstation or computer. This position may require rotating schedule to support a 24/7 support schedule.

SPECIAL REQUIREMENTS

Must work on-site; no telecommuting permitted.

Must be comfortable working in a highly critical, fast paced environment with shifting priorities.

Must possess a current, valid state-issued driver’s license.

Must be flexible in schedule to support department needs as needed. (Coverage for In-Fill type projects, PTO, sick leave, etc.)

Must satisfactorily pass or complete any required client background checks or training.

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.
 
 
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $27.80 - $34.70 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements.
 
 
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
 
 
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Skills Summary

IT Hardware, IT Monitoring, IT Operations Support, IT Service Desk, IT Troubleshooting, Software Technologies

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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