Network Operations Technician
2 months ago
Top Skills' Details
1.) 1+ year of service desk experience
2.) Understanding of WAN, LAN, Voice and networking systems
Customer Service is a must
Description:
The team is looking to bring on 2 Network Operations Technicians to provide management and support of the company’s Data, Voice, Security, and Wireless networks. Work as part of a network operations center to maximize stability, availability, and functionality of the production environment as well as provide inbound support for network related issues. Assist in supporting routine moves, adds, and changes within the company’s network.
Skills:
Ccna, Troubleshooting, Support, Network connectivity, Network operations center, Network operations, Cisco routers, Router, Noc, Lan/wan
Top Skills Details:
Ccna,Troubleshooting,Support,Network connectivity,Network operations center,Network operations,Cisco routers,Router
Additional Skills & Qualifications:
Network Monitoring and Incident Troubleshooting
• Support Data, Voice, Security, and Wireless networking systems globally in a Network Operations Center
• Troubleshoot, isolate, and diagnose network problems, either alone or as part of the team
• Monitor and respond to all applicable alarms and act as a central communications center for all telecom issues
• Support inbound requests from the helpdesk and end users
• Manage carrier and supplier escalations ensuring prompt incident resolution
• Coordinate field service technicians to respond to and restore services
• Coordinate with suppliers and internal resources, assist in communications and/or status updates to branch sites with network issues
• Thoroughly document steps taken to troubleshoot and resolve incidents within the company’s knowledgebase
Operations
• Ensure all activities are properly documented and tracked through a ticketing system
• Maintain network related data; update network information in IT’s database of sites, including providing on time written reports/status to IT management
• Maintain current, high-level technical skills in technologies the company has or may adopt. Keep abreast of developments in networking technologies.
• Participate in rotating on-call schedule
• Participate and/or be part of the NOC continuous improvement activities
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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