Technician IT Enterprise Operations

4 weeks ago

Irving, United States Pacific Dental Services Full time

Now is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today

Under the direction of the Mgr, IT Enterprise Operations, the Technician, IT Enterprise Operations I will independently perform all aspects of field support including: installation, troubleshooting, repair and maintenance of PCs and mechanical equipment in their assigned region. This individual will interact with people and develop long term relationships with their customers. The Technician, IT Enterprise Operations I will be the first line of contact with the end users.

Responsibilities

  • Perform on-site servicing, repair and/or installation of hardware and software throughout assigned region.
  • Assist customers to diagnose problems and provide resolutions for technical and service issues including end-user local-area network access problems, e-mail, Internet, and network or local printer problems.
  • Provide one-on-one end-user problem resolution with remote desktop tools, telephone, and in- person.
  • Diagnose and resolve desktop and laptop hardware issues.
  • Under minimal supervision, install new IT and related equipment and software.
  • Help coordinate timely support and repair on various IT equipment covered by third-party vendor maintenance agreements.
  • Manage help tickets assigned to them, ensuring maximum issue resolution in minimum time with the end user needs the main focus.
  • Perform multiple, technical tasks with a need to routinely upgrade skills to meet changing job conditions.
  • Other duties as assigned by Management.
Required
  • 3-5 years of experience in an IT environment with strong troubleshooting skills and networking software and hardware problems.
  • Knowledge of Windows 10, Windows 8, Windows 7, Windows Servers, Microsoft Office, and theories of network systems.
  • Possess a valid driver's license.
  • Equivalent to high school diploma or general education degree (GED) with at least one year college level course work.
Preferred
  • MCP (Microsoft Certified Professional), A+, or Network + Certification.
  • 1-2 years of experience providing end-user phone support.
  • Associate's degree or higher in related field.
Knowledge/Skills/Abilities
  • Ability to multi-task effectively without compromising the quality of the work.
  • Excellent interpersonal, oral and written communication skills.
  • Detail oriented, organized, process focused, problem solver, self-motivated, proactive, ambitious, customer service focused.
  • Ability to draw conclusions and make independent decisions with limited information.
  • Self-motivated, reliable individual capable of working independently as well as part of a team.
  • Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community.
  • Ability to maintain confidentiality, meeting deadlines and schedules, setting priorities, working as part of a team, work independently and adapting to changing work priorities.
  • Ability to work with mathematical concepts such as probability and statistical inference.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to develop constructive and cooperative working relationships with others, and maintaining them over time.
  • Ability to demonstrate adaptability by ability to adapt to changes, delays, unexpected situations, and effectively manage competing demands.
  • Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the assigned region(s).
Benefits
  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition Reimbursement
  • 401K
  • Paid time to volunteer in your local community


Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
$24.51-$41.24 / Hourly

  • IT Enterprise Operations Systems Engineer

    2 weeks ago

    Irving, Texas, United States Irvine Technology Corporation Full time

    Job OverviewPosition: Systems Engineer, IT Enterprise OperationsWe are currently seeking a dedicated Systems Engineer to support our IT Enterprise Operations within a prominent dental business support organization. This role is essential for ensuring the smooth operation of our systems and infrastructure.Key Responsibilities:Oversee the daily maintenance and...

  • IT Enterprise Operations Systems Engineer

    2 weeks ago

    Irving, Texas, United States Irvine Technology Corporation Full time

    Job OverviewPosition: Systems Engineer, IT Enterprise OperationsWe are seeking a dedicated Systems Engineer specializing in IT Enterprise Operations to become a vital part of a prominent dental business support organization. This role involves overseeing daily operations and providing mid to upper-tier support throughout various project and hardware...

  • IT Enterprise Operations Systems Engineer

    2 weeks ago

    Irving, Texas, United States Irvine Technology Corporation Full time

    Job OverviewPosition: Systems Engineer, IT Enterprise OperationsWe are seeking a dedicated Systems Engineer for our IT Enterprise Operations team within a prominent dental business support organization. This role is crucial for ensuring the seamless operation of our systems and infrastructure, providing essential support throughout the project and hardware...

  • Sr Engineer, IT Enterprise Operations

    3 weeks ago

    Irving, United States Pacific Dental Services Full time

    Responsibilities Participate in the planning, design, and implementation of infrastructure projects to ensure their successful deployment. Participate in architecture discussions and review with various IT and business groups. Ensure supportability requirements and standards are followed to support the environment. Provide guidance, mentorship,...

  • IT Enterprise Operations Engineer

    3 days ago

    Irving, Texas, United States Solugenix Full time

    Job SummarySolugenix is seeking an experienced IT Enterprise Operations Engineer to join our team. As a key member of our IT team, you will be responsible for the day-to-day operations of our network infrastructure, including Velocloud and Network Core systems.Key ResponsibilitiesProvide tier 2 and tier 3 support for network infrastructure, including...

  • Enterprise Operations Manager

    6 days ago

    Irving, Texas, United States Pacific Dental Services Full time

    Job SummaryPacific Dental Services is seeking a highly skilled Network Systems Engineer to join our team. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our enterprise-wide network infrastructure.Key ResponsibilitiesNetwork Design and ImplementationDesign and implement network infrastructure to...

  • Engineer, IT Enterprise Operations

    4 weeks ago

    Irving, United States Solugenix Corp Full time

    Engineer, IT Enterprise Operations (VMWare, Storage, Hardware, Backups) Irving, TX (Onsite) Direct hire Job ID 24-09114 We are looking for an Engineer, IT Enterprise Operations (VMWare, Storage, Hardware, Backups). This is a direct hire opportunity based out of Irving, TX (Onsite). The Engineer, IT Enterprise Operations will be part of an industry-leading...

  • Engineer, IT Enterprise Operations

    4 weeks ago

    Irving, United States Solugenix Full time

    Engineer, IT Enterprise Operations (VMWare, Storage, Hardware, Backups)Irving, TX (Onsite) Direct hireJob ID 24-09114We are looking for an Engineer, IT Enterprise Operations (VMWare, Storage, Hardware, Backups). This is a direct hire opportunity based out of Irving, TX (Onsite).The Engineer, IT Enterprise Operations will be part of an industry-leading IT...

  • Engineer, IT Enterprise Operations

    3 weeks ago

    Irving, United States Solugenix Full time

    Engineer, IT Enterprise Operations (VMWare, Storage, Hardware, Backups)Irving, TX (Onsite) Direct hireJob ID 24-09114We are looking for an Engineer, IT Enterprise Operations (VMWare, Storage, Hardware, Backups). This is a direct hire opportunity based out of Irving, TX (Onsite).The Engineer, IT Enterprise Operations will be part of an industry-leading IT...

  • Engineer, IT Enterprise Operations

    4 weeks ago

    Irving, United States Solugenix Full time

    Engineer, IT Enterprise Operations (Velocloud, Network Core) Irving, TX (Onsite)Direct HireJob ID 24-09113 We are looking for an Engineer, IT Enterprise Operations (Velocloud, Network Core). This is a direct hire opportunity based out of Irving, TX (Onsite). The Engineer, IT Enterprise Operations will be part of an industry-leading IT team working in a...

  • Engineer, IT Enterprise Operations

    4 weeks ago

    Irving, United States Solugenix Full time

    Engineer, IT Enterprise Operations (Velocloud, Network Core) Irving, TX (Onsite)Direct HireJob ID 24-09113 We are looking for an Engineer, IT Enterprise Operations (Velocloud, Network Core). This is a direct hire opportunity based out of Irving, TX (Onsite). The Engineer, IT Enterprise Operations will be part of an industry-leading IT team working in a...

  • Engineer, IT Enterprise Operations

    3 weeks ago

    Irving, United States Solugenix Full time

    Engineer, IT Enterprise Operations (Velocloud, Network Core) Irving, TX (Onsite)Direct HireJob ID 24-09113We are looking for an Engineer, IT Enterprise Operations (Velocloud, Network Core). This is a direct hire opportunity based out of Irving, TX (Onsite).The Engineer, IT Enterprise Operations will be part of an industry-leading IT team working in a...

  • Engineer, IT Enterprise Operations

    2 weeks ago

    Irving, United States Solugenix Full time

    Engineer, IT Enterprise Operations (Velocloud, Network Core) Irving, TX (Onsite)Direct HireJob ID 24-09113We are looking for an Engineer, IT Enterprise Operations (Velocloud, Network Core). This is a direct hire opportunity based out of Irving, TX (Onsite).The Engineer, IT Enterprise Operations will be part of an industry-leading IT team working in a...

  • IT Enterprise Engineer

    4 weeks ago

    Irving, United States OSTechnical Full time

    We have an immediate opportunity available for an IT Enterprise Engineer to support networks, hardware, Velocloud, Network Core, firewalls, switching and a variety of items focused on network performance. This is an excellent career opportunity with a stable company that offers exceptional employee and medical benefits. Please note this is a direct hire,...

  • IT Enterprise Engineer

    4 weeks ago

    Irving, United States OSTechnical Full time

    We have an immediate opportunity available for an IT Enterprise Engineer to support networks, hardware, Velocloud, Network Core, firewalls, switching and a variety of items focused on network performance. This is an excellent career opportunity with a stable company that offers exceptional employee and medical benefits. Please note this is a direct hire,...

  • Enterprise Applications Director

    2 months ago

    Irving, Texas, United States Caterpillar Full time

    Career Area: Business Technologies, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable...

  • Peoplesoft Enterprise Systems Manager

    1 week ago

    Irving, United States Boy Scouts of America Full time

    Council website: Position OverviewSince 1910, Boy Scouts of America (BSA) has encouraged personal growth by teaching youth how to set goals and achieve them with determination. BSA promotes a culture where youth, volunteers, and employees feel a sense of belonging-where every person feels respected and valued. We welcome families of all backgrounds to help...

  • Enterprise Solutions Architect

    2 weeks ago

    Irving, Texas, United States VDart Inc Full time

    Job DescriptionTitle: Enterprise Solutions Architect (WMS / TMS)Contract Type: ContractCompany: VDart IncJob Overview: We are in search of a proficient Enterprise Solutions Architect to spearhead the enhancement of our Warehouse Management System (WMS) and Transportation Management System (TMS) within our logistics operations. The ideal candidate will have a...

  • Enterprise Architect

    2 months ago

    Irving, United States Pinnacle Group, Inc. Full time

    Enterprise Architect:Job Description:The Enterprise Architect is responsible for designing and maintaining the overarching technology and IT infrastructure strategy for client's ecommerce organization, ensuring that all systems, applications, and processes align with business objectives, standards, and best practices to support long-term growth and...

  • Enterprise Architect

    3 weeks ago

    Irving, United States Pinnacle Group, Inc. Full time

    Enterprise Architect:Job Description:The Enterprise Architect is responsible for designing and maintaining the overarching technology and IT infrastructure strategy for client's ecommerce organization, ensuring that all systems, applications, and processes align with business objectives, standards, and best practices to support long-term growth and...