Operations Assistant UWM Shuttle

1 month ago

Oak Creek, United States GO Riteway Transportation Group Full time

JOB REQUIREMENTS: Position: Operations Assistant-UWM Shuttle Service Department: Commercial Services - WI Contract Location: 2323 N Cambridge Ave Milwaukee WI, 53211 Position Summary: The Operations Assistant will assist the Operations Manager with administrative and operational activities for the Commercial Services division; this will include recruitment, assisting with the dispatch staff, overseeing the vehicle fleet, ensuring the business remains in compliance with federal, state, and Department of Transportation (DOT) requirements regarding safety, and working closely with the Dispatch team to understand and deliver on customer expectations. Essential Duties and Responsibilities Dispatch Coordination Work with dispatch team to review and support the assignment of trips to drivers. Work with dispatch to ensure sure that trips are covered every day. Develop a clear process on scheduling drivers and staff each week. Ensure that the drivers check in on time. Actively participate in recruiting activities such as promoting and communicating open positions to help fill the candidate funnel. Assist with interviewing when necessary. Work with dispatch group in taking, updating and organizing reservations in multiple software applications. Communicate regularly with drivers to confirm routing allow for on-time pickups. Coordinate with the Operations Manager to create dispatch and porter schedules. Occasionally generate program reports (using Microsoft Office technology or Internal Transportation applications). Working Relationships Operations Supervisor Ozaukee County Transit- Commercial Services reports directly to the Operations Manager - Commercial Services. This position does not have any direct management responsibility; however, will have indirect responsibility for Commercial services dispatch team. This position is required to work closely with Ozaukee County Transit drivers. Additionally, this position will have frequent interaction with customers. Physical Demands Work is frequently preformed in an office environment with occasional exposure to outdoor environments including temperature variations, precipitation, and wind. Position may require occasional exposure to odors such as exhaust. Position requires frequent verbal communication either in person or by telephone. Mental Demands Work entails above average mental demands. Duties involve handling multiple and changing priorities. Must be able to maintain calm composure during stressful and fast-paced situations. Some duties are highly stressful such as dealing with customer complaints and employee concerns. Some duties require close attention to detail, such as reading customer contracts. Must be able to remain professional in a high-profile environment. Skill and Knowledge Requirements Excellent verbal and written communication skills Excellent interpersonal skills, ability to... For full info follow application link. EOE of Minorities/Females/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/121ECEEFAB504FB0

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