Associate Enrollment Counselor

4 weeks ago

Tampa, United States Academic Partnerships Full time
Academic Partnerships assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, AP's mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. AP brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.

Location: Remote, USA

Driven, empowering, transformative. Academic Partnerships creates collaborative, student centered partnerships with the universities we serve. At AP, we drive change through innovation in online education using the strengths, experience, and culture of our people. As a leader in online program management, we are focused on supporting scalable online program success for our university partners and the students they serve, their local communities, school systems, business, and the local labor market. Our OneAP, culture is built on the foundation of our mission - to increase access to high-quality, affordable, and workforce-relevant education.

Job Summary
Associate Enrollment Counselors are critical not only to our business, but to the students that they support. Each Associate Enrollment Counselor represents a partner university where they guide prospective students on the entire enrollment process from inquiry to application submission. You are counted on to provide thorough information about a school's degree programs and serve as a link between various campus departments such as transcripts, tuition, and credit transfers. Depending on the needs of the individual student, Associate Enrollment Counselors provide not only guidance on processes, but support through the various obstacles a student may encounter. As an Associate Enrollment Counselor, your ultimate responsibility is to support students in pursuit of their education goals.

Job Responsibilities
• Presenting the various programs and services of our partner schools to prospective students by guiding them through a process of career choices, educational options, and enrollment procedures.
• Facilitate student enrollment and guide potential students through their educational selection process.
• Build a strong relationship with students by having the ability to listen, identify their needs, and follow the Student Engagement Model.
• Managing student inquiries and applications, making phone calls, scheduling appointments, and conducting informational interviews, ensuring compliance via proper documentation, and following up with enrolled students.
• Respond to information requests about our partner schools, qualify and enroll students, and complete the application process to ensure the student successfully meets their college education goals.
• Achieves daily, weekly, and monthly performance metrics pertaining to outbound call volume, appointments/follow ups, applications, and deadlines established by your direct manager.
• Documents all student activity and progress throughout the enrollment process in various technology systems.
• Collaborates among team and other departments including contact center, student operations and retention to share insights and bring new ideas to the forefront on how we can better support students and our process.

Job Requirements
• Require a minimum of bachelor's degree from accredited institution.
• Preferred work experience in education, training, customer service, sales, hospitality, retail, or people service-related industries.
• Will consider recent graduates with a passion for customer service, sales, or related industry.
• Have excellent verbal and written communication skills, professional telephone manners.
• Have interpersonal skills to interact with students, management, and peers.
• Have the willingness to become proficient in navigating customer relationship management systems and multiple software systems while communicating with students.
• Are self-motivated, flexible, and able to work in a team environment with minimal supervision.
• Have a strong command of the English language, in both oral and written form.
• Required to work one to two evenings a week until 8:00 PM, Monday-Thursday depending on partner school needs.

Academic Partnerships is an equal opportunity employer and supports a diverse and inclusive workforce.

Academic Partnerships is an equal opportunity employer and supports a diverse and inclusive workforce.

Academic Partnerships offers the following comprehensive benefits:
  • PTO - accumulated from day one
  • 11 designated holidays
  • Medical - four options (including PPO and HDP)
  • Dental
  • Vision
  • Life & Disability (company paid)
  • Flexible Spending Account & Health Savings Account (company contribution to HSA)
  • Retirement plan with company match
  • Maternity / Paternity / Parental Leave (company paid)
  • Volunteer Time Off
Supplemental Benefits:
  • Wellness program
  • Alternative medicine options
  • Pet discounts
  • Accident, Critical Illness and Hospital Indemnity
Personal and Professional Development:
  • Continuous Professional and Leadership Development Programs
  • Tuition Reimbursement for employees and their dependents

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