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Lead Patient Service Representative
4 months ago
Job Title
Lead Patient Service Representative - Belle Meade
Functional Area
Front Office - Patient Services
City
Nashville
Work Location Type
On-site
State
TN
Description & Requirements
Position Description & Requirements
practice OVERVIEW
Premier Radiology, a Radiology Partners Practice, is a multi-state, comprehensive outpatient imaging network offering access to hundreds of board-certified, sub-specialized radiologists. We provide leading comprehensive, convenient, state-of-the-art diagnostic imaging care. Our goal is to provide high-quality, low-cost diagnostic imaging studies close to where our patients live and work. From our sub-specialized radiologists to our registered technologists and professional clinic staff, our commitment to accuracy and the patient experience is not just an expectation, it's our mission. Together with Radiology Partners, the largest and fastest growing radiology practice in the US, our mission is To Transform Radiology.
Position Summary
Premier Radiology is seeking a Lead Patient Service Representative to oversee the Patient Service Representatives to pr ovide courteous assistance to patients and physician offices while scheduling and registering patients for procedures. The Lead PSR assists with the training of new Patient Service Representatives.
Position Duties and Responsibilities
- Provides training to new staff
- Improves workflow and processes of the PSR position
- Work as a Medical Receptionist
- Answer incoming phone calls and handle or transfer to the appropriate department
- Greet Patients
- Optimize patient satisfaction
- Maintain Appropriate Medical Records
- Update forms as needed
- Schedule Appointments
- Verify Insurance Benefits, obtain referrals and authorizations as needed
- Process patient payments
- Ensures confidentiality of sensitive information and PHI
- High School or equivalent preferred
- Background in healthcare is required
- Background with eClinicalWorks Practice Management System Preferred
- Ability to work independently
- Ability to work in a fast-paced, high productivity environment
- Ability to exercise judgement and make decisions
- Excellent communication skills to communicate with patients, physicians, clients, coworkers, and management staff
- Ability to document accurately and concisely
- Excellent phone and computer skills
- Ability to maintain sensitive information in confidence
- Ability to meet deadlines and prioritize diverse responsibilities
- HIPAA and OSHA knowledge
- Strong organizational skills
Based on current government regulations, COVID-19 vaccine may be mandated, offering medical or religious exemptions upon request. All applicable COVID-19 mandates will be identified and discussed during the interview process.
RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential.
We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall.
We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all.
Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
