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Help Desk Technician
3 months ago
Local Candidates Only
ABOUT OUR COMPANY:
Richline Group, Inc., a wholly owned subsidiary of Berkshire Hathaway Inc. since 2007, is the USA's foremost, financially strong Jewelry Manufacturer, Distributor and Marketer.
Richline Group's mission, One Vision, One Goal, One Team, denotes the establishment of an integrated corporate branding, manufacturing, and distribution strategy.
ROLE AND RESPONSIBILITIES :
Under direct supervision of the Network Administrator, the Helpdesk Technician will be responsible for providing technical support to in-house and remote Richline Group employees. The support includes solution to hardware, software, and networking issues; other range of support applies.
- Providing IT related support in person, over the phone, or via remote access to RLG employees.
- Installing, upgrading and repair hardware and software.
- Diagnosing issues with computer software, peripherals, and hardware.
- Provides answers to users by identifying problems, researching answers, and guiding clients through corrective steps.
- Running software diagnostic tools and physically inspecting hardware systems.
- Talking to clients through basic problem-solving processes.
- Follow up with customers to ensure issue has been resolved.
- Manage helpdesk ticketing process ensuring the service levels are achieved.
- Providing basic computer training.
- Support VoIP system.
- Support all warehouse wireless devices.
- Troubleshoot and fix network wiring related issues.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- Bachelor's degree computer science/information technology or equivalent experience.
- 5+ years working as a help desk specialist.
- Strong understanding of Windows 10 Desktop/Workstation Operating Systems
- Expert level experience of installation, configuration, reimaging, and support of computer systems hardware and software
- Excellent analytical and diagnostic skills.
- Advanced knowledge of help desk software and remote-access systems.
- High-level communication skills.
- Ability to troubleshoot complex hardware and software issues, in person or remotely.
- Patience and understanding.
- Ability to handle stress and deliver positive service
- Ability to learn and adapt quickly to new technologies
- Proactive thinker with attention to detail
PREFERRED SKILLS:
- Windows OS
THE RICHLINE GROUP, INC. AND ITS SUBSIDIARIES is an Equal Opportunity Employer.
Employment at Richline is based solely on an individual's merit and qualifications directly related to professional competence.
Richline does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
It is Richline's policy to comply with all applicable federal, state, and local laws pertaining to nondiscrimination and equal opportunity.
The Richline Group does not accept resumes from headhunters or suppliers with which it has not signed a formal fee agreement. Suppliers are determined by specific hiring needs. Therefore, any resume received from an unapproved supplier is unsolicited and Richline Group, Inc. is not obligated to pay referral fees.
