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Tech Support Supervisor
3 months ago
Job Title: Tech Support Supervisor
Location: Tamarac, FL
Overview:
Are you ready to take the lead in a fast-paced, innovative environment? We're seeking a motivated Tech Support Supervisor to head our dynamic Technical Support teams. Your mission: to ensure our clients experience nothing short of excellence. You'll be at the forefront of driving operational efficiency and client satisfaction, setting the standard for best practices in our call center. With your technical expertise and problem-solving skills, you’ll guide your team to new heights, making sure every client interaction is a success.
Key Responsibilities:
- Inspire and Lead: Manage and mentor a team of tech support professionals, setting schedules, leading by example, and fostering a culture of continuous improvement.
- Drive Excellence: Implement and uphold best practices in our call center, ensuring top-tier service delivery at every level.
- Innovate and Improve: Identify opportunities for enhancement in processes and technology, presenting innovative solutions to management.
- Operational Oversight: Approve timesheets, oversee on-call rotations, and ensure seamless technical support operations.
- Training and Development: Lead the charge in training initiatives, equipping your team with the skills and knowledge they need to excel.
- Document and Optimize: Create and maintain comprehensive technical documentation, from operation manuals to troubleshooting guides, to streamline workflows and ensure consistency.
- Collaborate and Solve: Work closely with management and project teams to analyze trends, tackle new technology challenges, and ensure cost-effective solutions.
- Technical Expertise: Dive into troubleshooting complex issues across networking, hardware, and software, acting as the final escalation point before management.
- Client-Focused Training: Deliver impactful training sessions to clients, both online and in-person, to maximize their system's potential.
- Be the Backup: Step in as a backup for on-call team members when needed, ensuring no issue goes unresolved.
Qualifications:
- Bachelor’s degree or equivalent experience.
- Strong knowledge of LAN and Operating Systems.
- 5+ years in Technical Support, Customer Service, or Help Desk roles.
- Proven experience in a leadership or supervisory capacity within a technical support environment.
- Familiarity with Point of Sale (POS) systems and peripherals (e.g., barcode scanners, receipt printers) is a plus.
- Proficiency with Microsoft Office Suite or related software.
Why Join Us?
Join a company that is revolutionizing the car wash industry with cutting-edge conveyorized equipment, parts, and supplies, proudly designed and built in the USA. We’re the industry leader, recognized for our innovative technologies that drive the future of car wash services. Our culture thrives on creativity, collaboration, and pushing the boundaries of what's possible. Here, you’ll have the chance to be part of something bigger—maximizing your potential while contributing to the success of a team that’s always looking for the next big idea.
We offer 100% employer-paid medical plans and a range of additional benefits, including 401(k) matching, dental and vision coverage, flexible spending accounts, and short-term and long-term disability insurance.
CAREERXCHANGE® is an Equal Opportunity Employer. For additional opportunities, please visit www.careerxchange.com.
