BWPO Practice Assistant II, Orthopaedics

1 month ago

Brookline, United States Brigham & Women's Hospital(BWH) Full time

The Practice Assistant II is primarily responsible for appropriately greeting and welcoming all customers who visit the practice, including checking patients in and out, collecting appropriate co-payments in the practice management system, distributing necessary institutional and practice-specific forms, requesting that patients review and verify existing demographic and insurance information, setting certain expectations for patients regarding their visit, and responding to customers' information needs. Responsible for answering and appropriately managing incoming telephone calls, following up on phone messages, and triaging walk-in patients. The Practice Assistant II is responsible for monitoring patients in the waiting room and assisting in related patient flow processes. This position is responsible for performing various administrative and clerical duties required to support the practice, such as managing the scheduling referral work queue, and may be required to perform other tasks as assigned.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Performs all aspects of patient scheduling which includes entering complete information, booking appropriately the disposition of all appointments, confirming patient visits, and inputting necessary data. This includes booking of interpreters when needed.
  • Operates multi-line telephone consoles for ambulatory rehab department (PT, OT, SLP).
  • Screens calls and provides information to callers, records, and transmits messages, or directs call to triage therapist and/or appropriate individuals. Returns follow up calls as indicated.
  • Prepares, organizes, and distributes all appropriate patient reported outcome measures.
  • Correctly identifies issues related to insurance/registration and cordially directs patients when changes are indicated.
  • Appropriately identifies problems/opportunities that impact on clinical schedules and service availability to the triage supervisor.
  • Receives files and/or distributes incoming mail and insurance approvals.
  • Scans all department related forms including written physician referrals and Medicare Certifications into EPIC and manages MD reconciliation in EPIC.
  • Schedules appointments, utilizing the computer's clinical information scheduling option, for multiple ambulatory EPIC departments within Rehabilitation Services. Organizes schedule for multiple clinicians.
  • Maintains various lists and records such as triage and walk-in referrals and beeper numbers, as directed.
  • Organizes and maintains appropriate inventory of office supplies in the department.
  • Arrives, cancels, or no-shows all daily visits in EPIC.
  • Manages pre-scheduling program of post-op patients, research patients, and walk-ins.
  • Assists in training of new clinical and front desk staff in regard to scheduling and front desk duties.
  • Assists managed care coordinator with assigned tasks. Fills in for managed care coordinator in their absence.
  • Demonstrates effective interpersonal skills in all interactions with public, staff, patients and families and caregivers. Is always polite and courteous. Understands how to de-escalate tense situations and ask for assistance when needed.
  • Maintains all provider scheduling templates and adjusts in a timely fashion as needed.
  • Performs all check-out functions, including scheduling follow-up visits within the rehabilitation department.
  • Daily monitoring and execution of the eReferral work queue for their respective rehabilitation clinic. This includes scheduling referral appointments from the work queue. Also, work to ensure all the BWH expectations are met with scheduling referral appointments and linking referrals.
  • Provides support and information to patients and providers to problem solve and manage complex administrative and patient issues.
  • Maintains confidentiality and privacy, which is consistent with HIPAA/PHI guidelines.
  • Understands HMO, Managed Care, and other Third-Party Insurers.
  • Understands financial services and self-pay resources and provides patients with information as needed.
  • Works on special projects as directed.
  • Performs all other duties & tasks as assigned.
Additional Managed Care Duties:
  • Obtains and processes initial referrals and extension requests for Rehabilitation Services to minimize administrative impact on therapists and patients for managed care and workers compensation.
  • Maintains written logs to allow staff to check on referrals in process.
  • Works closely with all managed care plan representatives to process referrals quickly and to resolve problem referrals efficiently.
  • Works with patients around processing of referrals. Provides extensive patient education about managed care plans, referral process and plan benefits.
  • Maintains hospital computer based managed care system for referrals.
  • Participates in hospital committees involving managed care.
  • Works with specialist offices to resolve referral issues that arise.
  • Provides managed care support to other practice assistants and providers as required.
  • Often required to work very independently in referral problem resolution.
  • Works with supervisor to continually refine and streamline referral process.
  • Works with clinical supervisor to resolve monthly Insurance Rejections.
  • Maintains effective, timely communication with supervisor and staff to keep informed on all updates and/or changes in the managed care referral process.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

1. Work requires judgment and integrity in dealing with confidential materials.

2. Strong interpersonal skills necessary to deal effectively with a variety of professionals, staff, patients, and visitors.

3. Must have good oral and written communication skills.

4. For positions in our Boston location, fluent in Spanish preferred.

5. Complies with ambulatory standards and other regulatory agency standards (i.e. HIPPA) regarding interaction with the public.

  1. Knowledge of referral management and insurance parties. Ability to learn this content area if no prior experience.
  2. Excellent organizational skills.
  3. Ability to prioritize work in a very busy atmosphere, flexible and calm in changing high volume clinical setting.
  4. Familiarity in a Hospital setting preferred.
  5. Ability to independently problem-solve successfully.
  6. Capable to work quickly to resolve or minimize identified problems.


Qualifications
  • Minimum of a high school diploma or GED. Some level of higher education is preferred
  • Three or more years of customer service experience or experience in a hospital setting preferred.
  • Must have good customer service skills. Must be able to multi-task. Experience in problem solving, customer service, phone, and email usage.
  • Must be computer literate, including competence in Microsoft office suite as well as experience in computer-based appointment scheduling. Moderate proficiency in keyboard skills
  • Must understand the overall goals and systems of the facility; communicate effectively with socially diverse group of patients visiting their providers for problems that may be life threatening; coping with the anxiety and stress often created in such a situation; communicate well with a large group of physicians and mid-level providers working in a face-paced and demanding environment; respect the strict confidentiality of medical records, patient information, both in written and conversation form.


EEO Statement

Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

  • BWPO Practice Assistant II

    2 weeks ago

    Brookline, United States Brigham & Women's Hospital(BWH) Full time

    Brigham and Women's Hospital is dedicated to: • serving the needs of our local and global community • providing the highest quality health care to patients and their familie • expanding the boundaries of medicine through research • educating the next generation of health care professional Brigham and Women's Hospital is committed to putting every...

  • BWPO Practice Assistant II

    1 week ago

    Brookline, United States Mass General Brigham Full time

    Description: Brigham and Women's Hospital is dedicated to: serving the needs of our local and global community providing the highest quality health care to patients and their families expanding the boundaries of medicine through research educating the next generation of health care professional Brigham and Womens Hospital is committed to putting every...

  • BWPO Practice Assistant II

    2 weeks ago

    Brookline, United States Brigham & Women's Hospital(BWH) Full time

    Brigham and Women's Hospital is dedicated to: •serving the needs of our local and global community •providing the highest quality health care to patients and their familie •expanding the boundaries of medicine through research •educating the next generation of health care professional Brigham and Women's Hospital is committed to putting every Patient...

  • BWPO Practice Assistant II

    2 weeks ago

    Brookline, United States Brigham & Women's Hospital(BWH) Full time

    Brigham and Women's Hospital is dedicated to: • serving the needs of our local and global community • providing the highest quality health care to patients and their families • expanding the boundaries of medicine through research • educating the next generation of health care professional Brigham and Women’s Hospital is committed to putting every...

  • BWPO Practice Assistant II

    2 weeks ago

    Brookline, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

    Brigham and Women's Hospital is dedicated to:• serving the needs of our local and global community• providing the highest quality health care to patients and their families• expanding the boundaries of medicine through research• educating the next generation of health care professionalBrigham and Women's Hospital is committed to putting every Patient...

  • Practice Assistant

    4 weeks ago

    Brookline, United States Cynet Systems Full time

    Job Description: Pay Range $18hr - $24hr Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. Greets and assists patients when they check in & out of the clinic in a professional manner. ...

  • Medical Assistant

    3 weeks ago

    Brookline, United States Advocates For A Healthy Community Full time

    Description: Medical Assistant - Family Practice Full Time, 36 hours per week, no nights or weekends Minimum pay $16.50 per hour, can earn more with experience Eligible for a $2,500 sign on bonus We offer competitive salary, benefits (including medical, dental, vision), retirement, PTO, and 9 paid holidays. If you are a compassionate professional who...

  • Physical Therapist II

    1 day ago

    Brookline, United States Boston Children's Hospital Full time

    The Mayo Family Pediatric Pain Rehabilitation Center (PPRC) at Boston Children's Hospital is a day treatment rehabilitative program for children and adolescents between 8 and 17 years of age, who experience ongoing chronic pain and limitations in completing typical daily activities after they have tried outpatient treatments. The Physical Therapist II - PPRC...

  • Motor Equipment Operator II

    2 months ago

    Brookline, United States Town of Brookline Full time

    Job DescriptionJob DescriptionThe Brookline DPW is seeking candidates for Motor Equipment Operator II to provide heavy equipment operation and manual labor relating to the activities of the Water and Sewer Division.Operates vehicles, including dump trucks, front-end loaders, crane truck, catch basin cleaner, and sewer cleaner /vactor /jetting truck; operate...

  • Nurse - Licensed Practical Nurse

    2 weeks ago

    Brookline, United States Crestwood Center - Milford, NH Full time

    Now Hiring Part Time LPNs! Apply today! Benefits*Nursing Student Loan Debt Repayment and Tuition Assistance*Variable compensation plans*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to support mental health*Employee Foundation to financially assist through unforeseen hardships*Diverse, Equitable and Inclusive (DEI) workplace...

  • Physical Therapist II

    1 day ago

    Brookline, MA, United States Boston Children's Hospital Full time

    The Mayo Family Pediatric Pain Rehabilitation Center (PPRC) at Boston Children's Hospital is a day treatment rehabilitative program for children and adolescents between 8 and 17 years of age, who experience ongoing chronic pain and limitations in completing typical daily activities after they have tried outpatient treatments. The Physical Therapist II...

  • PRN Licensed Practical Nurse

    3 weeks ago

    Brookline, United States Giving Home Health Care Full time

    Since 2012, Giving Home Health Care has helped individuals impacted by conditions contracted while working in nuclear energy programs for the Department of Energy achieve compassionate and personalized in-home health care.  We are a fast-growing, leading health care organization with services offered in Arizona, Colorado, Kentucky, Missouri, Nevada, New...

  • Dental Assistant

    2 weeks ago

    Brookline, United States Whiteman Dental Associates Full time

    The dental assistant supports dental care delivery by preparing treatment rooms, patients, instruments and materials. They also perform procedures in compliance with the dental practice's protocols and regulations, providing high quality patient care and ensuring smooth operations. 

  • Assistant Director, Infant and Toddler Programs

    1 week ago

    Brookline, United States Abacus Full time

    BU HR Children's Center ssistant Director, Infant and Toddler Programs The Boston University Children's Center is located in a newly renovated beautiful historic home in the Cottage Farm neighborhood of Brookline. The Center is open year-round and serves children as young as infants through Pre-Kindergarten in a homelike setting, with an expansive outdoor...

  • Dental Assistant RDA

    3 weeks ago

    Brookline, United States Whiteman Dental Associates, LLC Full time

    Job DescriptionJob DescriptionWe are patient focused, high tech boutique dental office looking for a Certified dental assistant to join our team. The ideal candidate must have/be:1. 3 Years prior dental assisting experience (preferred).2. Well organized3. Effective communicator, highly motivated and an INDEPENDENT thinker.4. Flexibly and time management...

  • Medical Assistant

    1 week ago

    Brookline, United States Boston Hire Full time

    Job DescriptionJob DescriptionOur client, a boutique medical office, is seeking a skilled and dedicated Medical Administrative Assistant to join our team and support our physicians in delivering exceptional patient care! This role is pivotal in ensuring smooth daily operations and providing administrative support in a fast-paced medical...

  • Finance/Accounting Jobs

    2 weeks ago

    Brookline, United States Dana-Farber Cancer Institute Full time

    The Clinical Trial Accounts Receivable & Revenue Analyst will assist the Director in all financial aspects of clinical research studies. The Analyst will be responsible for aligning monthly payments received from pharmaceutical companies, sending and tracking invoices, and creating monthly invoice metrics. This role works with multiple groups and...

  • Sales Manager II

    2 months ago

    Brookline, United States SCI Shared Resources LLC Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and...

  • Finance Assistant

    4 weeks ago

    Brookline, United States Town of Brookline Full time

    Job DescriptionJob DescriptionThe Town of Brookline is seeking a Finance Assistant to perform administrative and financial work consisting of auditing and posting Real Estate, Personal Property, Water, Refuse, Tax Titles, and Deferrals into a database, and verifying, depositing, recording and cataloging municipal revenue. Performs diversified duties in...

  • Behavioral Health Advanced Practice Clinician in Brookline, MA

    2 weeks ago

    Brookline, United States TeamHealth Full time

    TeamHealth is currently seeking a highly skilled and compassionate PRN nurse practitioner (NP) or physician assistant (PA) to join our growing team on an as needed providing primary care/general medicine services in an inpatient behavioral health setting in Brookline, Massachusetts. As an advanced practice clinician (APC) in our post-acute care division, you...