IT Support Specialist

2 days ago

Midland, United States ThompsonGas Full time
ThompsonGas is the nation's fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you're doing it - then ThompsonGas is for you

We are currently seeking an IT Support Specialist to support our Midland, TX area. This newly created position will report to the Systems Support Manager and will be responsible for ensuring optimal use of technologies through supporting end users by resolving technical issues, maintaining hardware and software installations, and improving IT systems.

Sign on Bonus: $2,500

Essential Job Duties:
  • Diagnose and resolve problems in response to customer reported IT infrastructure and/or applications issues, both on-site and remote
    • Travel required (Up to 40%)
  • Confers with end users for troubleshooting, training and needs analysis
  • Perform analytical, technical, and administrative work in the planning and installation of new and existing personal devices, workstations and equipment (mobile phones, laptops, tablets desktop computers, printers, MFP's)
  • Train end-users on hardware functionality and software programs
  • Assist with the wiring, installation, troubleshooting and maintenance of authorized equipment in office locations and within Truck Fleet
  • Responsible for the health and operation of IT equipment
  • Responsible for tracking and reporting on IT assets
  • Provide onsite support for acquisitions and location start-ups
  • Installation and management of security cameras and access control systems
  • Ensuring the rigorous application of information security/information assurance policies, principles, and practices
  • Delivering exemplary customer service and timely follow-up to end-users
Education and Experience:
  • Bachelor's Degree in Information Technology, Computer Science, or related area. 2 years' experience in lieu of a degree
  • 1+ year of relevant experience (Internship and College experience considered)
  • Experience with Microsoft Windows, Android, and IOS
  • Ability to travel up to 40%; valid driver's license required
  • Desire to work for a fast-growing company (with demonstrated ability to thrive in a dynamic environment)
  • Strong communication and collaboration skills
  • Ability to work with minimal direct supervision
  • A+, Network+, and Security+ certifications a plus
PERKS WITH US
  • Career Development and Leadership Training
  • Medical, Vision and Dental Insurance
  • Immediate 401(k) company match and contributions
  • Tuition Reimbursement
  • Company paid Short Term Disability, Life Insurance and AD&D
  • Paid sick time, vacation time and paid holidays off
  • Paid maternity leave
  • Wellness Programs with prizes


ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

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