Business Systems Analyst

1 week ago

Richmond, United States Apollo ITS Full time
Job Title: Business Systems Analyst
Location: Richmond, VA
Duration: 12 Months
Interview: Type: In Person Only

Job Description:
Serve as Change Coordinator, Monitoring the End to End Change Management process to assess, control and track RFCs. Assist with Supporting the CM Tool and monitoring the Configuration Management process.
  • Process Normal, Standard, Emergency, RFCs by working with ITD Developers, DBAs/SE, Managers and executives regarding Change Management process.
  • Monitoring the End to End CM process to assess, control and track RFCs. Provide user support to Change Management Tool Users by creating training plans, requirements, knowledge transfer, and other CM system changes.
  • Provide support for the Ivanti Upgrade Projects.
  • Write and manage diverse documentation: presentations, impact analysis, implementation plans, training plans, policies and procedures, traceability and RACI documents, user manuals, risk assessments, communication, release management, and other on-demand documentation.
  • Create and Manage Communication Distribution.
  • Facilitate change announcements, gather reporting metrics and creating BI reports, create and manage Change flowcharts and process maps to illustrate the CM end-to-end processes.
  • Assist with the management of the Configuration Management Database (CMDB) including facilitating audits.
Required Skills:
  • Experience Delivering Business and Systems Analyst Artifacts
  • Must have exceptional written and oral communication skills
  • Experience with Ivanti Service Manager or Change Management tool(i.e. ServiceNow)
  • Familiar with ITIL framework and processes
  • Experience with Power BI
  • Experience with SharePoint
  • Experience with Microsoft Office
  • Experience with Visio
  • Experience with Creating Training Materials

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