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Front Desk Attendant

2 months ago


Park Ridge, United States Fitness Formula Clubs Full time

Benefits:

Dental insurance

Employee discounts

Training & development

Vision insurance

Wellness resources

401(k)

Health insurance

Are you someone who goes above and beyond and enjoys working in a fun customer-facing environment? Want to work for a premier fitness company with a winning work culture and a formula for success that excels? Then, Fitness Formula Clubs (FFC) is the place for you

We are looking to hire a full-time Front Desk Attendant who is outgoing, reliable, and coachable. At FFC high-quality customer service is a must You will provide an inviting, clean, and safe environment for all visitors while staying true to FFC’s core values. You’ll also join a compassionate and diverse team that prides itself on building relationships and creating value by helping others.

Location: FFC Oak Park

Required Shifts: Tuesday-10am-4pm

Wednesday -10am-5pm Thursday/Friday -10am-4pm Opening on Sat 6am-12:30pm

Duties and Responsibilities:

Greet members by name and create a great first impression of the club

Check-in members and guests to the club

Act as liaison between current and prospective members and Membership Department

Answer incoming calls professionally

Field all member questions, concerns, and complaints; Provide additional support to the Membership Experience Manager as needed

Perform opening and closing functions regarding the front desk

Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift

Attend all required department and club staff meetings

Provide a clean, safe and healthy environment for members, guests, and co-workers

Duties and Responsibilities:

Greet members by name and create a great first impression of the club

Check-in members and guests to the club

Act as liaison between current and prospective members and Membership Department

Answer incoming calls professionally

Field all member questions, concerns, and complaints; Provide additional support to the Membership Experience Manager as needed

Perform opening and closing functions regarding the front desk

Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift

Attend all required department and club staff meetings

Provide a clean, safe and healthy environment for members, guests, and co-workers

What We Offer:

Insurance - Medical (only for Full time employees), Dental and Vision insurance through UnitedHealthcare

Company-paid Life Insurance (only for Full time employees)

401K - with company match

Professional Development Reimbursement - FFC will match 50% of the cost for an activity up to a maximum reimbursement amount of $200 allowed during the calendar year. We encourage our staff to diversify their educational development. This benefit becomes effective after 90 days of employment (only for Full time employees)

We provide fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)

Other Perks of Working at FFC:

Complimentary Club Membership to use any of our FFC locations

Open Door Policy - Your managers and the corporate team all have an open door policy

Diverse and Inclusive Culture - Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment

25% discounts on Spa, Retail, and Fitness classes for all employees

Employee appreciation programs

Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more

Our Commitment to Hospitality: FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.

Our Purpose:

"To enhance the lives of our members and guests by improving their overall health and well-being." Our members, guests, and staff are as diverse as the city we call home. We are "Chicago from Day One," committed to building a respectful and inclusive community.

*Requests can be made for a complete list of job activities, physical demands, and work environment.