Stahlfolder Postpress Help Desk Specialist

1 day ago

Kennesaw, United States Heidelberger Druckmaschinen AG Full time
Who are we:

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team

Stahlfolder Postpress Help Desk Specialist

What we are looking for:

We are now hiring a Postpress Service Support associate for the US. This role requires a minimum of 3 years experience in printing (Stahlfolder folding equipment) as a specialist role in a help desk function or open to operational/service on equipment. Candidates with experience on Stahlfolders are strongly sought out.

This is not an IT role; we are looking for experience on Stahlfolder and folding equipment as it relates to Postpress equipment.

Ideal Candidates: Current or similar role as operators/service technicians with recent background working on Stahlfolder equipment.

What you will do:

The Stahlfolder Postpress Help Desk Specialist is providing technical clarification to reduce downtime / unplanned downtime for our Stahlfolder customer base. A Stahlfolder Postpress Help Desk Specialist provides Mechanical, Electrical and Operational Support for end-users as well as field service technicians. This position is embedded in the Global Solution Center Americas.

Details:
  • Provide help desk support to reduce downtime for our installed customer base.
  • Analyze, diagnose, and troubleshoot failures on customer equipment, via telephone, internet based diagnostics, visual support, or e-mail.
  • Monitor the notification queue, ensure that new notifications are taken over within the given timeframe
  • Provide detailed problem descriptions in SalesForce
  • Provide detailed solution / repair / troubleshooting steps and documentation to the Field Service Representatives for all onsite service calls
  • Able to perform basic log file analysis
  • Maintain Product knowledge
Education and Experience:
  • 3+ years of recent experience as Postpress Technical Specialist on Stahlfolder or Postpress equipment
  • Experience as an operator/ service technician on this Stahlfolder or Postpress equipment
  • Computer/tech savvy
  • Customer service skills
  • Help Desk Experience
  • Availability to work Overtime and Weekends as needed
Benefits:
  • Medical, dental, and vision coverage eligibility from day 1
  • Short- and long-term disability coverage offered
  • 401 (K) plan with employer match
  • Life insurance coverage offered
  • Vacation, Sick and Personal Time Off offered
  • 10 company holidays
  • 4 floating holidays


Location: Kennesaw, GA (This position is not a remote position)

Pay Range: $35.00 To 38.00 Hourly

ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

  • First Level Service Desk Agent

    4 months ago

    Kennesaw, United States KNAPP Inc. Full time

    WHO WE ARE At KNAPP (pronounced K-NAP, not Nap!), we "Make Complexity Simple" by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their...

  • Operations Verification Specialist

    4 weeks ago

    Kennesaw, Georgia, United States InformData Full time

    Job SummaryA Verifications Specialist verifies information provided by candidates on employment or leasing applications with academic institutions, professional references, military institutions, and employers.Duties and ResponsibilitiesHandle inbound and outbound calls to academic institutions and employers, academic institutions, military institutions, and...

  • Target Security Specialist

    2 months ago

    Kennesaw, United States Target Full time

    Target - 740 Ernest W Barrett Pkwy NW [Asset Protection / Loss Prevention] As a Security Specialist at Target, you'll: Contribute to a team in the development of a secure work environment for all Target team members, temporary workers, vendors and visitors; Execute routines to identify and investigate theft; Help advance Assets Protection partnerships...

  • Caregiver Support Specialist

    4 weeks ago

    Kennesaw, Georgia, United States Wyndy LLC Full time

    Job SummaryWe are seeking a compassionate and reliable Caregiver Support Specialist to join our team at Wyndy LLC. As a Caregiver Support Specialist, you will provide support and help to individuals in need, focusing on daily tasks, emotional support, and creating a safe and comfortable environment.Key Responsibilities Assist with daily tasks and activities...

  • Operations - Verifications Specialist

    1 week ago

    Kennesaw, United States InformData Full time

    Job Details Remote Type Fully Remote   Description Job Summary A Verifications Specialists verifies information provided by candidates on employment or leasing applications with academic institutions, professional references, military institutions and employers. Duties and Responsibilities Handle inbound and outbound calls to academic...

  • Customer Service Specialist

    1 month ago

    Kennesaw, United States Delta Electronics Americas Full time

    Customer Service SpecialistDelta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and...

  • Customer Service Specialist

    1 month ago

    Kennesaw, United States Delta Electronics Americas Full time

    Customer Service SpecialistDelta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and...

  • Customer Service Specialist

    1 month ago

    Kennesaw, United States Delta Electronics (Americas) Full time

    Customer Service Specialist Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and...

  • Freight Claims Coordinator

    3 weeks ago

    Kennesaw, United States CoWorx Staffing Full time

    CoWorx Staffing Services has an immediate opening for a Freight Claims Coordinator with our premier client, Yamaha Motor Corporation in Kennesaw, GA. This Freight Claims Coordinator will be responsible for all damage claims; visible and concealed for all product lines. Investigation and resolution of lost freight in transit to or from dealers. Do you have...

  • Freight Claims Coordinator

    2 weeks ago

    kennesaw, United States CoWorx Staffing Services Full time

    CoWorx Staffing Services has an immediate opening for a Freight Claims Coordinator with our premier client, Yamaha Motor Corporation in Kennesaw, GA. This Freight Claims Coordinator will be responsible for all damage claims; visible and concealed for all product lines. Investigation and resolution of lost freight in transit to or from dealers.Do you have...

  • Freight Claims Coordinator

    2 weeks ago

    Kennesaw, United States CoWorx Staffing Services Full time

    CoWorx Staffing Services has an immediate opening for a Freight Claims Coordinator with our premier client, Yamaha Motor Corporation in Kennesaw, GA. This Freight Claims Coordinator will be responsible for all damage claims; visible and concealed for all product lines. Investigation and resolution of lost freight in transit to or from dealers.Do you have...

  • Freight Claims Coordinator

    3 weeks ago

    Kennesaw, United States CoWorx Staffing Services Full time

    CoWorx Staffing Services has an immediate opening for a Freight Claims Coordinator with our premier client, Yamaha Motor Corporation in Kennesaw, GA. This Freight Claims Coordinator will be responsible for all damage claims; visible and concealed for all product lines. Investigation and resolution of lost freight in transit to or from dealers.Do you have...

  • Freight Claims Coordinator

    3 weeks ago

    kennesaw, United States CoWorx Staffing Services Full time

    CoWorx Staffing Services has an immediate opening for a Freight Claims Coordinator with our premier client, Yamaha Motor Corporation in Kennesaw, GA. This Freight Claims Coordinator will be responsible for all damage claims; visible and concealed for all product lines. Investigation and resolution of lost freight in transit to or from dealers.Do you have...

  • Recreation Program Specialist

    3 weeks ago

    Kennesaw, United States Kennesaw Ga Defunct Full time

    Job Description General Nature of Work The Recreation Program Specialist is responsible for leadership of recreational programs including participant and community relations; supervising volunteers, operations, safety, and overseeing facilities; and for promotion of new programs such as teen, gymnastics, sports or other programs. This is a working specialist...

  • Customer Service Specialist

    1 month ago

    Kennesaw, United States Delta Electronics Americas Full time

    Customer Service SpecialistDelta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and...

  • Customer Service Specialist

    1 month ago

    Kennesaw, United States Delta Electronics Americas Full time

    Customer Service SpecialistDelta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and...

  • Customer Service Specialist

    1 month ago

    kennesaw, United States Delta Electronics Americas Full time

    Customer Service SpecialistDelta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and...

  • Leave Specialist

    2 months ago

    Kennesaw, United States Airgas Inc Full time

    R10053765 Leave Specialist (Open) Location: Kennesaw, GA (SAF) - Management - South BSC How will you CONTRIBUTE and GROW? The Occupational Leave Specialist is responsible for managing all associate leaves of absence as well as providing subject matter expertise (SME)of the Company Health & Welfare plans, for the South Division of Airgas. This includes...

  • Leave Specialist

    2 months ago

    Kennesaw, United States Airgas Full time

    R10053765 Leave Specialist (Open) Location: Kennesaw, GA (SAF) - Management - South BSC How will you CONTRIBUTE and GROW? The Occupational Leave Specialist is responsible for managing all associate leaves of absence as well as providing subject matter expertise (SME)of the Company Health & Welfare plans, for the South Division of Airgas. This includes...

  • Estimator Specialist

    5 days ago

    Kennesaw, United States Carrier Full time

    Country: United States of AmericaLocation: CAG11: ALC Other HG 1025 Cobb Place Blvd, Kennesaw, GA, 30144 USACarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by...