Customer Service Representative

2 weeks ago

Durango, United States Oldcastle SW Group, Inc. Full time

Job ID: 496191 Four Corners Materials, a CRH company, is a member of the CRH West Division; Our purpose, commitment to the future and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be the preferred source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength. Position Overview This is a skilled position requiring the individual to effectively schedule and dispatch material orders from customers. This position requires speaking with customers on the phone, making good customer relations skills essential and requires a basic knowledge of the construction industry. Wage ranges from $16.00 to $18.00 depending on experience. Key Responsibilities (Essential Duties and Functions) Receive telephone orders from customers. Dispatch truck fleet according to customer's demands. Ensure timely and accurate material delivery to the assigned job site. Maintain communication with current and future customers. Maintain dispatch facilities and keep in good working order all necessary equipment. Provide the Dispatch Manager with requests for new or replacement equipment when necessary. Properly follow all company policies and MSHA & OSHA regulations for safe working procedures and environmental best practices. Report any problems to the Department Manager, Safety Manager, or Human Resources Manager. Perform other duties as assigned by supervisor. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education/Experience High school diploma or general education degree (GED) preferred. Knowledge of the concrete and construction industry is preferred. 2 years' experience in order taking and concrete dispatch is preferred Work Requirements Must be 18 years of age or older. Must pass pre-employment physical, drug screen and criminal background check. Strict adherence to safety requirements and procedures as outlined in the Employee Handbook. Willingness to work in a team environment and assist co-workers or supervisors with other duties as required. Must be willing to travel and work away from home when required. Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA. Protective equipment that may be required, but not limited to, for this position is: Face Shield, Safety (hard toe) Shoes, and Coveralls. Compliance with all OSHA and/or MSHA regulations. Knowledge/Skill Requirements Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, percent, land to draw and interpret bar graphs. Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions. Ability to work well with others in a group or one on one setting. To perform this job successfully, an individual should be able to type and use keyboards accurately and have a strong working knowledge of Database software. Excellent customer service skills Key Competencies Customer Service - Manages difficult or emotional customer situations; Responds promptly to needs. Teamwork - Contributes to building a positive team spirit. Judgment - Exhibits sound and accurate judgment. Planning/Organizing - Uses time efficiently. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals. Initiative - Asks for and offers help when needed; able to consistently work independently. Innovation - Generates suggestions for improving work. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance. Physical Requirements T h e phys ical d em a nd s d e s cr i b e d h e re a r e r e p r e s e n t a ti v e of t h o s e t h at m us t b e m e t b y an em p lo ye e to su cc e ss

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