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Member Service Staff

3 months ago

Lexington, United States YMCA of Central Kentucky Full time
Description

Member Service Staff is responsible for Customer Service, Membership sales and changes, program/class registration, tours of the facility, organization and completion of tasks, and communication liaison between the members and/or public.

Must be able to work evenings (approximately 5p-9p) and weekends.

Service Skills:
  • Greet members and guest
  • Membership Sales/Changes and Updates
  • Show interest in member and guests concerns
  • Know members' names and use them in their presence
  • Listen to suggestions and respond promptly
  • Address of complaints/concerns immediately
  • Serve as liaison between members and program supervisors
  • Provide information on facility services and programs
  • Program/Class Registration and Cancellation
  • Tours (implementing and follow-up)
  • Monitoring Access In/Out of the YMCA facility
  • Phone Inquiries and Registration
  • Always look for way to improve performance
  • Emphasize fun, make the Y a happy place with positive relationships
  • Maintaining Neat/Clean Area (includes services such as making coffee etc.)
  • Able to remain alert for extended periods of time
Relationship Skills:
  • Make members feel comfortable and at ease.
  • Be open, friendly and approachable to members
  • Initiate interaction with and between members
  • Frequently ask if there is any way you can help
  • Ask about family, job, hobbies, get to know personally
  • Ask about their goals; progress and satisfaction
Member Involvement Skills:
  • Be knowledgeable about programs areas and share information with members
  • Be knowledgeable about the YMCA, its programs and policies
  • Be informed and up-to-date on latest developments in your field
  • Recommend participation in a variety of Y programs
  • Be able to articulate the YMCA's Mission, values and benefits
  • Ask members to contribute to the annual campaign
  • Be able to articulate the role and importance of volunteers
Technology Skills:
  • Become proficient in company software
  • Locker Sales
  • Retail Sales/Inventory
  • Close-outs/Balancing Daily Work
  • Proficient on General Business Equipment such as: Fax Machine, Copier, Time Clock, Credit Card Machine, etc.)
JOB REQUIREMENTS

Certifications:
  • Certified in 1st Aid and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired)
  • Certified in CPR and AED and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired)

General Requirements:
This position requires strong organizational, computer, communication and interpersonal skills. The ability and willingness to learn, be multi-task with good problem solving skills, along with excellent customer service skills are essential. Individuals with previous customer service experience and/or a related field along with a strong initiative, adaptable to change, and responsive are encouraged to apply. Must be available nights and weekends. This is a permanent part-time position.

BENEFITS
FREE city-wide YMCA membership
Discounted Program Fees
Flexible Work Schedules
Training Opportunities