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Service Desk Technician

1 month ago

Franklin, United States TEKsystems Full time

Are you looking for an opportunity to excel in your career? We have just the right position for you We are in search of a Technical Support Analyst to join our team. This is a chance for you to establish your career in the IT support industry and get your foot in the door. As a Technical Support Analyst, you will provide technical support to customers through our contact center. Your role will involve troubleshooting hardware issues, custom and commercial software, and connectivity issues while utilizing remote access software to interact with customers via phone and chat. You will be supporting Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various in-house, commercial and mobile applications. You will be the single point of contact for technical issues, requests, and questions for over 20,000 staff members, and you will handle an average of 25 customer interactions. Key performance indicators (KPIs) will measure your success and the team's success, including schedule adherence (especially attendance), first contact resolution, quality, and customer service. During your assigned shifts, you can expect to spend almost the entire day handling customer interactions. Join us today as a Technical Support Analyst and take the first step towards a promising future. Job Title: Entry-Level Technical Support Analyst Job Description Are you passionate about technology and helping others? We’re seeking enthusiastic individuals to join our dynamic team as Technical Support Analysts. This is an excellent opportunity for those looking to kickstart their career in IT. What You’ll Do As a Technical Support Analyst, you’ll be the first point of contact for over 20,000 staff members, providing technical support via phone and chat. You’ll troubleshoot hardware, software, and connectivity issues, including but not limited to Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various in-house and commercial applications. What We Expect Problem-Solving Skills: You’ll handle an average of 25 interactions per day, resolving technical issues and answering queries. Communication Skills: Excellent verbal and written communication skills are a must, as you’ll be assisting users through phone and chat. Time Management: Adherence to your schedule and punctuality are crucial. Customer Service: We value quality and customer service. Your success and ours depend on these key performance indicators. Skills You’ll Need General knowledge of Windows and troubleshooting Proficiency in MS Office troubleshooting Basic understanding of networking Fast typing skills Experience in phone/chat IT support is a plus, but not required Why Join Us We believe in nurturing talent and growth. Therefore, we provide extensive training to all our new hires. You’ll gain hands-on experience with various technologies and tools like ServiceNow, Zendesk, Event Viewer, Task Manager, and Zoom. This role is a stepping stone to a rewarding career in IT. Join us and be a part of a supportive and collaborative team About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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