Sales Support Specialist
4 weeks ago
NZXT is a founder-led, global organization that has not lost our entrepreneurial, scrappy roots. We're made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. So what makes NZXT, NZXT? Our employees come from a variety of backgrounds with unique experiences and interests that make us better. We invent, we play, and we have fun doing it because building is more than just assembling computer parts - building is an attitude and a state of mind. That attitude is shared by an ever-growing community of people who are all here to help each other reach the next great thing. This is an exciting time to join NZXT - let's get building.
Job Title: Sales Support Specialist
Location: U.S.
Workplace Type: Hybrid
JOB SUMMARY
Enable, support, and facilitate NZXT business and sales across all B2B customers globally. Order entry on a Worldwide basis and other Sales Support data entry/maintenance.
RESPONSIBILITIES
- Daily Processing
- Processing of B2B orders in ERP including entry, getting approvals, sending the orders to logistics/warehouse
- Collection and organization of customer data such as but not limited to inventory/sell-through data
- Response to general B2B customer inquiries
- Process of customer returns
- Responsibilities
- Develop meaningful relationships with customers to encourage trust and loyalty
- Fulfill requests from customers and attend to issues and/or inquiries
- Resolve customer complaints, and work with various other teams for the best solution for the problem.
- Work with the logistics team in getting orders out within the requested window
- Maintain customer data
- Update Job knowledge as business changes/progress
- Followup on customer backorders regularly
- 1-3 years of experience in a similar role
- Must type at least 60 WPM
- Ability to manage multiple projects simultaneously and strive to meet deadlines
- Proficient in Excel, Word, Google suite
- Optimistic attitude working with various departments (Sales, Marketing, Creative, Operations)
- Excellent communication skills, teamwork attitude, ability to work flexible hours and meet deadlines
- Comfortable, effective communication with B2B customers
- Understand and demonstrate the product or service to the customer
- A continuous improvement mentality to make the process better
The estimated base range for this role is: $21.00-$22.00 per hour. Compensation decisions are dependent on several factors including, but not limited to, an individual's qualifications, internal equity and alignment with market data. We offer a wide range of benefits including health/dental/vision, retirement and paid time off. All employees at NZXT receive equity as part of their compensation package.
#LI-JM1 #LI-Hybrid
CULTURE & VALUES
At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas:
GIVE A SHIT - We're obsessed with doing right by our community internally and externally.
- We care a lot
- We speak up
- We do what we say
- We are curious and aren't afraid to try
- We take accountability
- We apply what we learn
- We are in this together-win or lose
- We lift each other up
- We value every voice
- We make it efficient
- We reduce friction
- We keep things user-friendly
We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.
NZXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.
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