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Clinical Educator
3 months ago
CMS, ZOLLMED.com
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies such as SuperSaturated Oxygen (SSO2) Therapy. TherOx SSO2 Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.
ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.
Job Summary
This position is to provide customers in-service, education and support of ZOLL Circulation products with initial focus on the TherOx product.
Essential Functions
- Technical expert on ZOLL Circulation products with initial focus on the TherOx products
- Coordinate and perform on-site training for clinicians and allied health personnel
- Educate clinicians with product, clinical and marketing data
- Work as part of a field team to advance the commercial adoption of new therapy or new products (i.e., TherOx)
- Increase utilization via education and training
- Work with customers to incorporate new therapy (i.e., SSO2) into standard protocol
- Meet customer's satisfaction through problem solving and retention activities
- Provide product evaluation support in hospitals and other medical facilities.
- Support tradeshows and regional shows
- Conduct routine customer visits and documents visits accurately and timely in Sales Force
- Complete required administrative activities.
- Contribute to the development of training materials of products.
- Provide training to other ZOLL employees.
- As required, provide remote on-demand technical support for clinical staff via telephone and/or email.
- As required, have regular communications with key clinicians and other experts to support the optimal use of ZOLL Circulation products in the clinical setting.
- If possible, provide support during live case to new customers
- Provide input to marketing and product development teams on usability issues of the product and associated clinical procedure(s).
- Associate's Degree in Nursing or Life Sciences or relevant experiences
required - At least 2 years' experience in interventional cardiovascular medicine, or device industry preferred
- Ability to utilize/develop tools, including email or any other means available to effectively perform the required task(s).
- Ability to understand and escalate customer issues in a timely manner to the supervisor
- Excellent follow-through skills, interpersonal skills, hardworking and be detailed oriented
- Positive attitude, responsible, dependable, reliable, and dedicated.
- Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
- Strong presentation skills and writing skills
- Must be able to work independently and in a team environment.
- Ability to provide good customer service
- 80% travel required
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
