General Manager

2 weeks ago

Stillwater, United States ServiceMaster Full time

****THIS POSITION IS BASED IN STILLWATER, OK***

Summary:

The General Manager will be responsible for overseeing the daily operations of the Stillwater location and ensuring that all functions align with the company's goals and objectives. This leadership role will work closely with departments such as finance, HR, and marketing to ensure efficient, compliant, and profitable operations.

Responsibilities:

  • Plan, organize, and manage daily operations, ensuring smooth workflow across all departments.
  • Hire, train, and supervise staff, conducting timely performance evaluations.
  • Oversee safety procedures on job sites, ensuring necessary PPE and compliance with safety protocols.
  • Serve as the primary point of contact for clients, adjusters, and other stakeholders. Ensure clear communication and timely follow-up with clients on project updates, contracts, and concerns.
  • Track and monitor key performance indicators (KPIs) such as net profit, job completion times, and client satisfaction scores. Measure productivity by analyzing performance data, financial data, and activity reports.
  • Assist in budget preparation, financial reporting, and ensuring adherence to financial goals. Negotiate pricing and contracts with vendors and ensure timely payment for services rendered.
  • Keep location (Office & Warehouse) clean, organized and well maintained.
  • Other duties as assigned.
Required Skills/Abilities:
  • Strong leadership and supervisory skills.
  • Proficient in Microsoft Office Suite.
  • Excellent organizational skills and attention to detail.
  • Ability to prioritize tasks, multitask, and manage time effectively.
  • Strong written and verbal communication skills.
  • Excellent customer service skills
Education and Experience:
  • 5+ years of related experience, including 2+ years supervisory experience, preferably in operations or project management within the restoration industry.
  • Valid Driver's License with clean driving record required.
  • Bachelor's degree in business management, business administration, or a related field preferred.
  • Knowledge of restoration industry software preferred (e.g., Restore 365, Xactanalysis).
Physical Requirements:
  • Ability to walk, stand, and sit for prolonged periods.
  • Ability to lift 50+ pounds on a regular basis.
  • Ability to navigate and inspect job sites and production facilities.

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