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Field Support Representative

2 months ago

Queen Creek, United States Patterson Company LLC Full time

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.  We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team.  This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items.  As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson  Join a company that is Passionate, Focused, Always Advancing, and People-First.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation.

Install and/or Repair Dental Equipment:  

  • Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.

  • Follow checklists, ensuring all critical parts are examined.

  • Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.

  • Perform other duties as assigned

Customer Service:

  • Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and professionalism.

Required Qualifications

  • High school diploma or equivalent

  • Demonstrated mechanical aptitude in trades such as carpentry, plumbing, heating, electronics or similar

  • Ability to thrive in a fast-paced environment

  • Requires basic computer skills and ability to use smart phone/tablet technologies

  • Inventory management including determining parts, supplies or tools needed to complete service requests and restocking vehicle as needed

  • Must maintain a quality driving record in accordance with Patterson's policies and represent Patterson Dental while driving a company vehicle

Preferred Qualifications

  • Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desired

  • Excellent organization and problem-solving skills

  • Strong work ethic

  • Knowledge of Microsoft Outlook, Excel and Teams is helpful  

  • Strong verbal and written communication skills

  • Demonstrated sense of urgency while following Patterson's business conduct and code of ethics and responsibilities

  • Excellent customer service and interpersonal skills to be the face of Patterson at customer sites

Physical Demands

  • Must be able to remain in a stationary or driving position up to 100% per day.

  • Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.

  • Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.

  • Must be able to reach at shoulder level and reach at waist level up to 25% per day.

  • Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.

  • Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.

  • Must be able to climb steps and/or ladders less than 5% per day.

Travel and On-call

  • 100% travel to customer sites in the Mesa, AZ area

  • Occasionally out of town for overnight and/or after-hours

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

  • 401(k) Match Retirement Savings Plan.

  • Employee Stock Purchase Plan (ESPP).

  • Paid Time Off (PTO).

  • Holiday Pay & Floating Holidays.

  • Volunteer Time Off (VTO).

  • Educational Assistance Program (Tuition Reimbursement).

  • Full Paid Parental and Adoption Leave.

  • LifeWorks (Employee Assistance Program).

  • Patterson Perks Program.

EEO Statement

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.