Mobile Crisis Case Coordinator

JOB SUMMARY: The Mobile Crisis Peer Support Specialist or Mobile Crisis Case Coordinator work as part of a two-person crisis response team (the other team member being a QMHP or QMHP-R). Under the direction of the certified Mobile Crisis Counselor, the team is responsible for mobile crisis response, risk assessment and crisis stabilization planning for adults and children in the County. The Peer position is an integral part of this team, bringing their own lived experience with mental health to help connect with individuals in crisis and provide support. ESSENTIAL FUNCTIONS: Provides crisis and risk assessment and intervention services in support of BestCare's mobile crisis response, including after hours, under the direction of a QMHP; Provides immediate mobile response to individuals experiencing mental health crises in Crook County. Calls may come from a variety of different sources including the hospital, jail, police, or other community partners; Gathers information necessary to identify and assess risk factors for harm to self or others in the context of the client's current psycho-social state via interview with client and with consideration given to collateral information; makes recommendations for safety planning or higher level of care needs; Provides assessment and recommendations to treatment providers and emergency departments as appropriate; Assesses for personal safety in the environment and request law enforcement support as appropriate; Provides information and facilitates linkage to mental health treatment and other social services; Operates in a sometimes ambiguous and frequently changing work environment; Respects client rights and responsibilities and demonstrates professional boundaries and ethics; Adheres to mandatory abuse reporting laws and HIPAA requirements; Documents and maintains electronic health record (EHR) and ancillary records in a manner that assures compliance with all agency policies, program procedures and local, state, and federal regulations. Completes documentation within agency stated timelines. All crisis documentation must be approved and signed by supervisor or other designated QMHP; Attends seminars, training, and other educational opportunities in order to develop professional skills and abilities; Participates in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings; Collaborates effectively with other team members and community partners; Provides case consultation and stays in communication with other MH providers; Completes comprehensive safety plans, with direction from QMHP; Completes appropriate follow-up with clients as required; Assists in completing referrals, as necessary, to respite or other higher levels of care; Acts as a role model to clients to inspire hope and share life experiences as appropriate; Telephones contacts, which include talking with clients who need support and are struggling and may be prone toward self-harm/suicidality or prone to making bad decisions; Identifies person's abilities, strengths and assets and assist them to recognize and use them. Other related duties as assigned. ORGANIZATIONAL RESPONSIBILITIES: Performs work in alignment with the BestCare's mission, vision, values; Supports the organization's commitment to diversity, equity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals; Strives to meet Program/Department goals and supports the organization's strategic goals; Adheres to the organization's Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs; Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes; Attends required program/staff meetings and completes assigned training timely and satisfactorily; Ensures that any required certifications and/or licenses are kept current and renewed timely; Works independently as well as participates as a positive, collaborative team member. Performs other organizational duties as needed. QUALIFICATIONS: EDUCATION AND/OR EXPERIENCE REQUIREMENTS: High School Diploma (or equivalent) is required Must meet the Oregon Administrative Rules definition of a peer: "Any individual who has similar life experience, either as a current or former recipient of addictions or mental health services, or as a family member of an individual who is a current or former recipient of addictions or mental health services." For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire LICENSES AND CERTIFICATIONS: Level I position (CS-4): Must hold a Peer Support Specialist Certification from a State-approved training program. New Hires that do not hold a current certification must make an application and attain within the first six months of employment (or sooner). If the employee does not have this certification, she/he will be referred to IPS training by BestCare and must attend/complete the training and obtain IPS certification at the soonest possible opportunity. Priority will be given to applicants currently certified. Level II position (CS-7A): Must hold a current QMHA Certification to be eligible for this level. (QMHA-R will remain at Level I until certification is obtained.) Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization's auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) Current CPR and First Aid certifications (or obtain within 6 months of hiring) PREFERRED: Bilingual in English/Spanish a plus REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period: Must be familiar with mental illness and substance use disorder populations, as well as people with disabilities; Must have knowledge of alcohol and drug addiction and detoxification, community resources, and recovery programs; Ability to complete and apply required trainings/certifications including First aid, CPR, administration of naloxone and overdose reversal, de-escalation strategies, trauma-informed crisis response, harm-reduction strategies including overdose intervention, etc.; Ability to function well, follow direction, and use good judgment in a high-paced and at times stressful environment; Must have critical thinking skills; Ability to work independently as well as participating as a positive, collaborative team member; Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software; Strong interpersonal and customer service skills, and ability to work effectively and respectfully in a diverse, multi-cultural environment; Strong communication skills (oral and written); Strong organizational skills and attention to detail, accuracy, and follow-through; Excellent time management skills with a proven ability to meet deadlines; Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes; Ability to build and maintain positive relationships; Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively. TOOLS AND EQUIPMENT USED: Standard office equipment including computer/laptop, copy/fax/scanning machine, printer, and telephone or multi-line phone. WORK ENVIRONMENT/PHYSICAL DEMANDS: The work environment is respectful, multi-cultural and inclusive, and the characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the employee to dress in a manner that meets the standards for professional attire at Best Care or per department-or job-specific requirements (See Dress Code Policy in Employee Handbook). Other working conditions/demands include: Primarily indoors (95%) Must wear required Personal Protective Equipment (PPE) Must wear attire as prescribed for staff working in Medical Services Frequently sits at a desk, stands, walks, bends/stoops, reaches above/below shoulders, uses arms, wrists, hands, and grasps/squeezes Occasionally twists, crouches/squats Must be able to perform repetitive tasks/motions, have good manual dexterity Must be able to lift/carry up to 20 lbs. frequently and push/pull 21-75 pounds occasionally Must be able to hear alarms/telephone/audio/normal speaking voice Must have clarity of vision: Near (