Case Management Team Lead

Job Title: Team Lead

Group: Programs

Department: Supportive Services for Veteran Families (SSVF)

Region: NC

Location: NC

Classification: Non-Exempt

Status: Full Time

Reports to: Assistant Director

Supervises: Case Manager(s)

Travel Requirement: Telework Capacity and travel in the areas of the Carolinas as needed.

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America one of the nations largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged to go wherever we are needed, and do whatever comes to hand. Their declaration continues to guide Volunteers of America's impact on Helping Americas most vulnerable.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

Effectively provides day-to-day management for SSVF staff. Has relevant experience in homelessness prevention, rapid re-housing and transitional supportive services. Provide key linkages for clients beginning at their intake and assessment following through to their attainment or maintenance of permanent housing in their home community. The position will promote accessibility, outreach to targeted populations, and provide case management, advocacy and wraparound supports and services within the community.

RESPONSIBILITIES

• Hold a case load for SSVF Program

• Provide day-today operational activities, including maintaining and keeping track of SSVF documents.

• Provides team leadership for the SSVF program

• Provide back-up support for SSVF case management teams and act as an additional resource for Case Managers

• Coordinate client outreach and recruitment efforts for SSVF

• Designates incoming cases for intake to Case Management Team

• Develops inter-agency relationships to enhance the referral processes

• Review client files and provide guidance and direction to case managers

• Resolve client issues raised by Case Managers

• Conduct weekly SSVF team meetings

• Monitors case managers to assure all available services are provided to each veteran household on a regular basis, determining quality and effectiveness of services provided

• Review and approval check request

• Serve as liaison with local landlords and dealing with landlord/tenant issues; develop and administer a mediation program and responsible for providing assistance and support in serving client needs

• Coordinate and maintain good landlord/tenant relations

• Facilitate and/or conduct outreach activities including presentations to service providers and potential landlords, community fairs, one on one engagement, and education on available housing resources

• Assists with the development of planning, evaluation and implementation of procedures in support of the SSVF program

• Maintains records and prepares forms, reports and correspondence related to the federal grant funded SSVF program

• Attends and participates in public meetings and presentations to explain the SSVF program

• Facilitates and encourages the exchange of information with local, county, and regional agencies

• Facilitates the coordination of services with community partners, as assigned

• Maintains and updates knowledge through conferences, seminars and in-service trainings as determined in consultation with Department leadership

• Plans and conducts training programs, as assigned

• Analyzes and evaluates data, prepares reports and makes specific recommendations concerning the SSVF program

• Provide quarterly summaries and documentation report as required by SSVF grant

• Complete monthly report cover sheet and repository upload as required by SSVF and all other reporting as requested.

• Coordinate outreach efforts for the SSVF Program including but not limited to: establish an outreach plan to target the participants as outlined in the SSVF program guidelines, develop a set schedule to visit the VA, shelters, and other places that homeless and low-income families are likely to congregate, and develop communication/ updates with the VA and other key housing and community providers

• Screen potential program participants for program eligibility using approved forms and follow up with applicable agencies to verify participant information and income status when needed

• Conduct housing and comprehensive supportive services assessments for program

participants and develop a comprehensive Family Services Plan

• Provide service coordination between the program and community partners, for persons served and their families/supporters

• Work with persons served, family members, collaborating housing agencies and professionals to revise service plans and to develop placement, stabilization and follow-up plans

• Provide or arrange for housing support and wraparound services including connections to all eligible mainstream resources to support transition to or maintenance of permanent housing

• Travel to housing sites to support persons served, monitor progress and address any health, behavioral or life skills issues

• Communicate effectively (under confidentiality rules) with clients service team to rapidly address and correct issues with services or supports - especially living skills, employment, education, family and socialization

• Ensure appropriate use of and documentation of any temporary financial assistance

• Ensure that participants receive services that support rapid re-housing; addressing assessed needs, promoting healthy decision-making, securing financial independence and promoting relationships at home in the community

• Ensure participant reassessments are completed according to specific SSVF requirements

• Participate in program and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team-based collaborative planning

• Complete all appropriate reporting in HMIS and other systems as required

EFFECT ON END RESULT:

Participant housing, employment, family, social support and life-skill issues are rapidly addressed and supports and services are amended or adjusted as required to ensure maintaining housing, economic stability or attainment of benefits, and socialization of Participant and family in their home community. Participants receive appropriate transition and service plans and supports. Client file documentation is complete and timely. Statistical information is documented and reported.