Host - Player Development Asian Mktg

4 weeks ago

Bethlehem, United States Wind Creek Hospitality Full time
Description

Position Purpose: Job Code: CMK864

The primary responsibility of the Host - Player Dev Asian Mktg (Host - Player Development Asian Marketing) is to direct and market potential qualified guests from both an established player following, assigned accounts and new accounts to the casino and to measure/rate their play at Wind Creek Bethlehem LLC. All duties are to be performed in accordance with departmental and the Wind Creek policies, practices, and procedures.

Minimum Employment Requirements:

  • 18 years of age, proof of authorization/eligibility to work in the United States.
  • High School diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
  • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to the Wind Creek appearance standards.
  • Maintain consistent adherence to the Wind Creek Customer Service Standards.
  • Must be able to work varied shifts, including weekends and holidays.
  • Must be able to read and write and be conversant in foreign language, specifically Asian dialect.
Specific Position Requirements:
  • Zero (0) to two (2) years Hospitality or related experience.
  • Must demonstrate extensive knowledge of high end casino clientele play habits and preferences.
  • Experience with Casino Player Management System preferred.
  • Working knowledge with PC skills and products.
  • Must have an established player following.
  • Must have excellent oral and written skills and be able to communicate effectively with multiple levels of the organization.
  • Must have highest level of professional ethics and integrity within a team setting and be capable of sharing knowledge.
  • Must be self-motivated; demonstrate job ownership for all items completed; ability to adapt to new circumstances by understanding the changes and supporting management in communicating them; must be a team player and able to perform other job related duties as they are assigned.
  • Physical ability to access all areas of the property.
  • Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
  • Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
  • Ability to work with others, communicate well, receive direction; review your own work.
  • Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
  • Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
  • Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.
  • NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES.
Position Responsibilities
  • Markets casino amenities to the best potential qualified guests.
  • Assesses, measures and rates guests' play at the Wind Creek based on theoretical information.
  • Manages complimentary expenses.
  • Maintains overall customer profitability.
  • Participates in player events on and off site.
  • Extends complimentary services to players when appropriate and within established guidelines.
  • Amicably resolves customer related problems.
  • Understands and explains benefits and rewards of Wind Creek programs.
  • Ensures the protection of customer rewards and player points and credits.
  • Develop a working knowledge of all PGCB rules, regulations, and Internal Controls applicable to your position.
  • Must read and understand the Wind Creek Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements, and collective bargaining agreements.
  • Authority to issue a complimentary in accordance with the Wind Creek Comp Matrix.
Essential Job Functions:
  • Ability to meet Specific Position Requirements and perform Position Responsibilities for this position.
  • Ability to clearly present information through the spoken or written word; talk with customers or employees; listen well.
  • Ability to be alert to customer needs to remedy or present a solution to a question, service request or service breakdown.
  • Ability to bring about results from ordinary circumstances; prepare for problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise with or without supervision.
  • Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations honestly.
  • Ability to maintain standards despite pressing deadlines; to do work right the first time.
  • Ability to act in accordance with established guidelines; follow standard procedures; recognize and comply with written rules or practices.
  • Ability to adapt and interact with people who have different values, cultures, or backgrounds, be of service to potentially difficult people, recognize the benefits of having a diverse workforce.
  • Ability to develop a rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
  • Ability to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and display team spirit.
  • Able to demonstrate a high level of service delivery-to do what is necessary to ensure customer satisfaction, deal with service failures and prioritize customer or client needs.

  • Host - Player Development Asian Marketing

    4 weeks ago

    Bethlehem, United States Wind Creek Bethlehem Full time

    DescriptionPosition Purpose:                                                                                             Job Code: CMK864The primary responsibility of the Host - Player Dev Asian Mktg (Host - Player Development Asian Marketing) is to direct and market potential qualified guests from both an...

  • Host - Player Development Asian Marketing

    4 weeks ago

    Bethlehem, Pennsylvania, United States Wind Creek Bethlehem Full time

    DescriptionPosition Purpose: Job Code: CMK864The primary responsibility of the Host - Player Dev Asian Mktg (Host - Player Development Asian Marketing) is to direct and market potential qualified guests from both an established player following, assigned accounts and new accounts to the casino and to measure/rate their play at Wind Creek Bethlehem LLC. All...

  • Host - Player Development

    1 month ago

    Bethlehem, Pennsylvania, United States Wind Creek Bethlehem Full time

    DescriptionThe primary responsibility of the Host - Player Development is to direct and market (including telemarketing) potential qualified guests from both an established player following, assigned accounts and new accounts to the casino and to measure/rate their play at Wind Creek Bethlehem LLC. All duties are to be performed in accordance with...

  • Host - Player Development

    1 month ago

    Bethlehem, United States Wind Creek Bethlehem Full time

    DescriptionThe primary responsibility of the Host - Player Development is to direct and market (including telemarketing) potential qualified guests from both an established player following, assigned accounts and new accounts to the casino and to measure/rate their play at Wind Creek Bethlehem LLC. All duties are to be performed in accordance with...

  • Host/Hostess

    7 days ago

    Bethlehem, United States Villa Restaurant Group Full time

    Host/Hostess Job Details Job Location 4821 | Steelworks | Wind Creek - Bethlehem, PA Description 40NORTH Restaurantsis the full service division ofVilla Restaurant Group, a family owned, multi brand global Quick Service and Full Service restaurant company. The philosophy behind our kitchens and tables is really quite simple... It is the commitment of...

  • Player Services Representative

    5 days ago

    Bethlehem, United States Wind Creek Bethlehem Full time

    DescriptionPosition PurposeThe primary responsibility of the Representative – Player Services is to provide excellent guest service, exchange cash and chips for guests, issue counter checks at the gaming tables, assist guests with player card transactions, and make payouts to guests on winning Table, Slot and Sportsbook wagers in accordance with...

  • Director of Web Development

    3 days ago

    Bethlehem, United States TheMasonGroup Full time

    Job DescriptionJob DescriptionDirector, Web DevelopmentAre you ready to break free of the mundane?Seeking a clear path to grow?Seeking a career with purpose that will bring value to the community, people, and organizations?Giving the opportunity to continuously innovate? Where you can be part of a company that knows developing an amazing team makes all the...

  • Director of Web Development

    2 weeks ago

    Bethlehem, United States TheMasonGroup Full time

    Job DescriptionJob DescriptionDirector, Web DevelopmentAre you ready to break free of the mundane?Seeking a clear path to grow?Seeking a career with purpose that will bring value to the community, people, and organizations?Giving the opportunity to continuously innovate? Where you can be part of a company that knows developing an amazing team makes all the...

  • Team Member

    1 week ago

    Bethlehem, United States Top Dawg Tavern - Bethlehem Full time

    Job DescriptionJob DescriptionTop Dawg Tavern is a family-owned and operated, full-service casual dining restaurant. Open 7 days a week, we offer lunch and dinner service, in a clean, family-friendly relaxed atmosphere. Founded in 2013, we now have 6 locations around the southeast in Georgia, South Carolina and Florida. We are looking to add additional Team...

  • Human Resources Manager

    6 days ago

    Bethlehem, United States CCI Prime Full time

    Description We are currently seeking an experienced HR Manager to join our growing food production company. As the HR Manager, you will be responsible for overseeing all aspects of Human Resources, ensuring that our organization attracts, develops, and retains a highly skilled and motivated workforce. If you are a knowledgeable and dynamic HR professional...

  • Human Resources Manager

    3 weeks ago

    Bethlehem, United States CCI Prime Full time

    DescriptionWe are currently seeking an experienced HR Manager to join our growing food production company. As the HR Manager, you will be responsible for overseeing all aspects of Human Resources, ensuring that our organization attracts, develops, and retains a highly skilled and motivated workforce. If you are a knowledgeable and dynamic HR professional...

  • Human Resources Manager

    4 weeks ago

    Bethlehem, United States CCI Prime Full time

    DescriptionWe are currently seeking an experienced HR Manager to join our growing food production company. As the HR Manager, you will be responsible for overseeing all aspects of Human Resources, ensuring that our organization attracts, develops, and retains a highly skilled and motivated workforce. If you are a knowledgeable and dynamic HR professional...

  • Human Resources Manager

    3 weeks ago

    Bethlehem, United States CCI Prime Full time

    DescriptionWe are currently seeking an experienced HR Manager to join our growing food production company. As the HR Manager, you will be responsible for overseeing all aspects of Human Resources, ensuring that our organization attracts, develops, and retains a highly skilled and motivated workforce. If you are a knowledgeable and dynamic HR professional...

  • Field Service Technician

    7 days ago

    Bethlehem, United States Stratix Systems Full time

    Field Service TechnicianCome join our Ricoh President's Award winning team and the Greater Reading Chamber Alliance's fastest growing business!Stratix Systems is an innovative and growing company that has been in business for over 40 years. We provide a full range of services to small and medium-sized businesses including: Managed IT and Cloud-hosted...

  • Overnight Hourly Assistant Manager @ Wind Creek Casino

    7 days ago

    Bethlehem, United States Villa Restaurant Group Full time

    Job DetailsJob Location 4819 | The Market | Wind Creek - Bethlehem, PA DescriptionVilla Restaurant Group - Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Jersey Mikes, Salsaritas, Melt Shop, Dos Toros, Hill Country, Juniors, Far East, Asian Chao, Tony + Benny's, Zaros Bakery, etc.)...

  • Field Service Technician

    1 week ago

    Bethlehem, United States Stratix Systems Full time

    Job DescriptionJob DescriptionField Service TechnicianStratix Systems is an innovative and growing company that has been in business for over 40 years. We provide a full range of services to small and medium-sized businesses including: Managed IT and Cloud-hosted Services, Data Backup and Business Continuity Applications, Electronic Content and Document...

  • Vice President of Operations

    4 days ago

    Bethlehem, United States CCI Prime Full time

    CCI PRIMECCI Prime (“the Company” or “CCI”) was founded in 1988 and is currently co-located in Brooklyn, New York and Bethlehem, PA (the site of a major production expansion/relocation). The Company is a leading domestically-owned manufacturer of frozen and shelf-stable Chinese appetizers. CCI’s main product categories include dumplings, bao buns,...

  • Programs Manager, Mountaintop Campus

    1 month ago

    Bethlehem, United States Lehigh University Full time

    **Job no**: 502833 **Work type**: Exempt Staff Full-time **Location**: Bethlehem **Categories**: Marketing/ Communication The Programs Manager for the Mountaintop Campus will be responsible for activating, facilitating, planning, managing, and implementing new activities and programs on the Mountaintop Campus. This new activation and growth of the...

  • Compliance Auditor

    4 days ago

    Bethlehem, United States Sharp Corporation Full time

    Summary The Compliance Auditor's main function is compliance activities such as vendor management, customer audits, internal audits, regulatory support, prevent or eliminate deviations in procedures, and quality process improvement. Essential Duties and ResponsibilitiesDevelop and coordinate the Internal Audit Program to ensure compliance to all relevant...

  • Compliance Auditor

    1 month ago

    Bethlehem, United States Sharp Services Inc Full time

    The Compliance Auditor's main function is compliance activities such as vendor management, customer audits, internal audits, regulatory support, prevent or eliminate deviations in procedures, and quality process improvement. Essential Duties and Responsibilities Develop and coordinate the Internal Audit Program to ensure compliance to all relevant policies...