Front Office Agent
3 weeks ago
OVERVIEW
Front Desk Agents handle the routine office work and administrative responsibilities of the resort, working closely with the Front Office Supervisor and other team members.
JOB DUTIES
- Greet and welcome guests on the property, sort through and send resort comments, suggestions, and complaints to the Resort Manager.
- Check guests in and out for their reservations.
- Assist guests with making future reservations both in person and over the phone.
- Maintain petty cash fund.
- Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
- Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
- Perform hourly camp checks to ensure guests are following park rules and checking for trespassers on property.
- Other duties as assigned.
- High School Diploma or GED
- Administrative experience (preferred)
- Strong customer service skills
- Excellent telephone skills
- Good problem-solving skills
- Maintain a professional appearance
- Intermediate to advanced computer proficiency, ability to use Microsoft Office Suite
- RV resort office or hotel front desk experience, a plus
- Ability to work flexible hours including PM shifts, weekends and holidays.
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Front Office Agent
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