Residence Life Assistant

Description of Work

Join Team NCSSM at the #1 rated Best Public High School in America for 2025

POSITION TYPE:Permanent, 11 months, SHRA, FLSA Non-exempt, 1.0 FTE

HIRING SALARY:$36,374

Community Coordinators are provided with an unfurnished apartment. In addition, utilities (electric, water, and local phone), internet access, and access to fitness facilities are complimentary along with one meal a day in the school cafeteria.

NCSSM and the Student Services Department foster an environment of collaboration across departments and divisions and support community-engaged service and research. NCSSM is proud of the diversity of its student body and we seek to attract an equally diverse applicant pool for this position. NCSSM is an equal opportunity and affirmative action employer, and we are strongly committed to increasing faculty and staff diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. If you are an individual with disabilities requiring accommodations in the application and interview process, please contact us at hr@ncssm.edu.

Description of Duties:

This 11-month, SHRA position is a full-time, live-in position reporting to the Dean of Students or designee.

The RLA Coordinator is responsible for the selection, training and advising of the Residential Life Assistant program. The Coordinator works with all members of the CC team to develop selection guidelines, create the application process, train, and offer ongoing support and supervision to the selected RLAs.

The specific duties of the RLA Coordinator include:

• Coordinate application process using the Senior Leadership Campus Service process, supplementary documents, and additional process requirements

  • Hold interest or Q&A meetings for juniors

  • Update application as needed based on feedback from Community Coordinators and existing RLAs

  • Schedule and supervise all aspects of the interview process - application review, group process, interviews, and other evaluation tools

  • Communicate selection to candidates

  • Hold RLA draft for community coordinators, identify both selected candidates and alternates

  • Maintain spreadsheet of individual and group scores for evaluations, interviews and application readings

• Develop, coordinate, and facilitate training for RLAs and Community Coordinators

  • Offer training in at least three specific timeframes: spring for rising seniors, during RLA Orientation Week, and on-going on a monthly basis during their senior year

  • Write, edit, and maintain the RLA Handbook and clearly communicate expectations to RLAs and Community Coordinators

  • Provide support to individual RLAs throughout the year - through monthly RLA meetings; individual scheduled meetings; and in response to academic, conduct, or emotional issues that arise

  • Provide training opportunities for RLAs and inform Community Coordinators about these opportunities. Some of these sessions will be required for RLAs and CCs to participate together to foster team building.

• Offer on-going support and supervision of RLA student teams

  • address discipline issues that RLAs experience throughout the year

  • coordinate any conduct consequences for RLAs

  • address all performance issues

  • offer additional support to RLAs experiencing emotional, medical, or academic issues

Community Coordinators are provided with an unfurnished apartment. In addition, utilities (electric, water, and local phone), internet access, and access to fitness facilities are complimentary along with one meal a day in the school cafeteria. Duties and responsibilities include hall management and supervision, desk and on-call duties, emergency response and incident management, community and wellness programming, student support and discipline and committee work and community policy writing. Community Coordinators serve as front-line responders for student and residence hall emergencies.

Community Coordinators serve "in loco parentis" for each student residing at NCSSM and, along with counselors, academic advisors, and parents/guardians, are an integral member of the student support team. In addition, Community Coordinators are the primary point of contact for students' families and work closely with faculty and staff members across campus to support students. Community Coordinators are responsible for building community within their designated residence hall and serving as a primary resource for their residents. Community Coordinators predominantly work non-traditional hours either directly with students or on a rotating duty shift; evening and weekend work are required. Community Coordinators are considered mandatory employees for the following events: emergency closings; adverse weather; and public health emergencies.

Remote Options: None Knowledge, Skills and Abilities / Competencies

Experience in residential life, education, recreational programming, and wellness as well as experience working with high school age populations. Candidates will work extensively with google apps and sites. Strong written and spoken communication skills are required.

• Coordination - Operations: Ability to coordinate and manage a broad scope of work operations and processes to meet programmatic expectations and outcomes.

• Program Management: Ability to identify and understand student service issues, client needs, and matters of a recurring nature to effectively address and resolve the issue. Initiate creative programming to engage student participation. Ability to collect, research, and analyze information for processing, monitoring, or measuring data. Ability to develop some internal processes and prioritizes workload. Ability to generate non-standard reports. May require ability to function as a team member of more than one student service program team or specific area of expertise. May require ability to assign and review the work of others. Ability to mentor and assist others in various areas of technical expertise. Ability to conduct training for groups and individuals.

• Client/Customer Service: Ability to develop and maintain effective working relationships with client/customer in order to initiate, facilitate and complete work in assigned student service program areas. Ability to independently interpret policy and procedure within delegated authority when responding to client/customer requests and non-standard issues. Ability to recognize how individual decisions impact other program areas and their goals. Ability to employ de-escalation techniques and conflict management strategies when appropriate. Ability to understand the role of clients in their work environment.

• Managing Work and Performance: Ability to review work of student workers and staff upon completion to assess and problem solve. Ability to review accomplishments of the unit over a short-range period to insure that performance and service meet the required standards.

Minimum Education and Experience Requirements

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred: Bachelor's degree and at least two years of related experience in residence life, education, recreational programming, wellness, as well as experience working with high school age populations.

Candidates must possess a valid driver's license with no serious driving-related convictions.

Supplemental and Contact Information

Team NCSSM Benefits

Free On-campus Parking

Vacation: SHRA employees earn from 14 days to 26 days per year based on years of state service. Leave accruals for part-time and less than 12 month employees are pro-rated. Leave is earned monthly.

Sick Leave: 12 days per year. Leave accruals for part-time and less than 12 month employees are pro-rated.

Additional Leave: Family Medical Leave (FMLA), Paid Parental Leave (PPL), Civil Leave, Extended Illness, Short/Long Term Disability, Family Illness Leave, Military Leave, Community Service Leave, Bonus Leave, Voluntary Shared Leave and Leave Without Pay.

Holidays: 12 days per year

Benefits: The University Systemoffers eligible employees a flexible and comprehensive benefits package, including but not limited to University-provided group life insurance, various retirement savings options, group health plan coverage, dental, vision, critical illness, cancer, flexible spending accounts, accident, disability coverage, educational assistance, and more. These programs can help employees achieve retirement savings and career goals, as well as assistance with meeting everyday health and educational needs. The benefits programs are designed for employees to tailor a benefits package that best meets their needs.

Health Insurance: Employee only coverage under the State Health Plan (PPO) is provided to employees that work 30 or more hours a week. The cost is determined by the type of coverage elected by the employee. Dependent coverage is available by payroll deduction.

Retirement: Required participation for all employees working 3/4 time or more. Option (1) Teachers' and State Employees' Retirement System (TSERS) requires 6% of gross salary. Employees are vested for retirement after 5 years. Option (2) The Optional Retirement Program (ORP) requires 6% of gross salary. Employees in ORP are vested after 5 years of participating in ORP. As a participant in either retirement program, you are automatically covered for short-term disability (eligible after 1 year of service/no cost), long term disability (eligible after 5 year of service/no cost). Death benefit of minimum $25,000/maximum $50,000 based on previous 12 month salary (eligible after 1 year of service/no cost).

Supplemental Retirement Plans: Supplemental retirement plans provide an additional opportunity to help you reach your retirement goals. Supplemental Plan offerings such as a 401(k), 403(b), or 457(b) on a Roth (after-tax) or pre-tax contributions.

Tuition Waiver: Three courses per academic year tuition free (at any of UNC 17 campuses that offer courses) for permanent full-time employees.

State Employees Credit Union: Membership welcomed. Contact theSECU Credit Unionfor information.

Community Service: 24 hours leave credited each calendar year (prorated for part-time) unless you choose the Mentoring/ tutoring option - 1 hour each week up to a max of 36 hours that schools are in session as documented by the elected board of the local education agency or the governing authority of any non-public school.

Facilities: Library & Gymnasium - other athletic facilities available at no cost to employees. Cafeteria on site.

About NCSSM:

North Carolina School of Science and Mathematics (NCSSM) is a world-class public high school with statewide reach empowering academically talented students from diverse backgrounds from every corner of the state to design their own future. We offer residential high school programs in Durham and Morganton for juniors and seniors or virtual high school courses and programs that students can take alongside their local curriculum, all tuition free. Our wide array of summer offerings for rising 5th- through 12th-graders includes free opportunities for in-state students alongside paid options for students from anywhere in the world. NCSSM Extended Learning partners with communities and regions to advance student learning and outcomes.

Specializing in science, technology, engineering, and math, and embracing the fine arts and humanities, NCSSM has become the model for 18 such specialized schools around the globe since its founding in 1980 and is a full constituent of the University of North Carolina System. NCSSM's Ignite + Transform comprehensive campaign seeks to raise $50 million in private support for our mission.

The new NCSSM-Morganton campus opened in 2022 for summer programs and its first fall academic term. NCSSM-Morganton focuses on the booming fields of data science and artificial intelligence, preparing the leaders of tomorrow to navigate a future driven by data and machine learning, with emphasis on the humanistic implications and ethical use of these tools.

Nearly two-thirds of NCSSM graduates earn a bachelor's degree in a STEM field -- over three times the national average, including 58 percent of our underrepresented minority graduates, which is nearly four times the national average. Nearly three-quarters have earned or are seeking a graduate degree. A 2020 economic impact study found that 54 percent of our alumni continue to live and work in North Carolina, catalyzing nearly $1.3 billion in annual economic activity. NCSSM values the diversity in our student body, and all members of the NCSSM community are expected to foster a safe environment of respect and inclusion for all faculty, staff, and students.

For more information, please read the NCSSM strategic plan and visit ncssm.edu.

How to Apply:

Submit electronic application via this link: Residence Life Assistant (RLA) Coordinator, Durham Campus

Please complete your application in full. All required Competencies, Work History, and Credentials must appear on the application in the Education and Work Experience sections of the application to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the State Application form in its entirety. "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed. Degrees must be received from appropriately accredited institutions.

Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with the state application. Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If applicants are a former member of the NC National Guard who served for at least six years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22 along with their state application.

Final candidates are subject to criminal and sex offender background checks. Some vacancies also require a motor vehicle check. If the highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. NCSSM participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Please refrain from submitting multiple applications. However, if multiple applications are submitted to a posting, only the most recent application received prior to the posting close date will be accepted. There is a 24 hour waiting period before an applicant can re-apply to a position.

If you have questions, please contact Tracy Fullgraf, HR Consultant at fullgraf@ncssm.edu.

NCSSM is an EEO/eVerify/VEVRAA Employer

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