See more Collapse

Host/Hostess

1 month ago

Williamsburg, United States Kingsmill Resort Full time
Hourly Rate - $12.00

Overview: This position greets and seats restaurant patrons, providing information on daily specials and providing the name of the server who will be waiting on the table and are the first and last impression a guest has. Patron seating is determined per guest request and outlet procedure ensuring fair placement opportunity for servers. Reports to a Restaurant Supervisor or Manager

Responsibilities:
  • Provide excellent guest service in an efficient manner.
  • Follow all policy, procedures and service standards manning your station or ensuring coverage at all times during your shift.
  • Check the reservation book for reservations for the next meal period.
  • Inquire with the BOH what the daily specials are for the shift.
  • Greet guests at station and welcome them.
  • Answer guest questions regarding menu and price lists.
  • Respond immediately and professionally to guest service issues and report the situation to the manager on duty regarding resolution
  • Accept reservations in person and via the phone and implement the designated reservation system.
    • Be sure to note date/day/time of reservation, # in the party, name/room number for the reservation, ask for any special requirements or occasion for dining, repeat information back to the customer using their name.
    • Let guest know we can hold a reservation for only 15 minutes and then we release it.
  • Answer the phone following preferred standards within three rings using a polite, friendly tone.
  • Prepare and utilize seating charts as appropriate.
  • Direct the seating rotation within the facility as appropriate distributing reservations among the servers equally.
  • Inform servers if the reservation was made for a special event such as a birthday, anniversary etc.
  • Complete table checks as needed.
  • Establish and manage "Waiting Lists" as needed, ensuring maximum seating and positive communication with all guests required to wait for a table.
  • Ensure a congenial Dining Room atmosphere.
    • Don't walk too fast leaving guests more than three paces behind, pull out chairs for ladies, hand guests the menus and inform them of their server's name, offer to hang coats.
  • Maintain cleanliness of Dining Room and service areas.
  • Complete side duties within each shift.
  • Develop and maintain positive communication and teamwork with all co-workers and supervisors: front and back-of-house.
  • Make contact with departing guests, ask them how their experience was, say good bye and thank them for coming.
  • Perform other duties as assigned.
Qualifications:
  • Possess basic knowledge of Food and Beverage operations preferred
  • Must be at least 16 years of age
  • Ability to understand menus, special services procedures and provide general guest information
  • Must be able to occasionally lift, carry and balance Dining Room service trays weighing up to 40 lbs upstairs when required
  • Ability to organize and prioritize under pressure.
  • Ability to effectively communicate with guests, co-workers, and supervisors possessing excellent communication skills
  • Ability to absorb information quickly: Menus, reservation systems, Dining Room floor plan, point-of-sale operation.
  • Must be able to stand for long periods of time, approximately 8 hours.
  • Must be able to walk for long periods of time, approximately 8 hours.
  • Must be able to obtain a Food Handler card within 30 days from date of hire.
  • Must obtain TIPS certification within 30 days from date of hire.
  • Must be able to bend, stretch, and reach for extended periods of time up to 8 hour shift.
  • Ability to work days, nights, weekends, holidays.

We have other current jobs related to this field that you can find below

  • Host/Hostess

    1 month ago

    Williamsburg, United States Williamsburg Winery Full time

    The Williamsburg Winery is looking for a friendly and enthusiastic host or hostess who provides excellent customer service in a fun work environment. The ideal candidate is outgoing and possesses the ability to greet incoming and departing guests in a warm and welcoming manner. Responsibilities:Make memorable first and last impressions as guests enter and...

  • Buffalo Wild Wings

    1 month ago

    Williamsburg, United States Buffalo Wild Wings Full time

    As the Host/Hostess, you are the first impression at Buffalo Wild Wings - Williamsburg and set the tone for guests' experiences. You will answer phones, take reservations, and be responsible for seating guests according to server availability. Your attention to detail and community are critically important, but your positive attitude will allow you to shine....

  • Host/Hostess - King's Arms Taverns

    1 month ago

    Williamsburg, United States Colonial Williamsburg Foundation Full time

    King's Arms Tavern: This genteel colonial tavern catered to Virginia's 18th century gentry and the politically influential before, during, and after the Revolution. Guests relish generous cuts of prime aged beef, tender pork and lamb served in the King's grand tradition! It's the Historic Area's finest dining experience. As a Host/Hostess, you will assist...

  • Host/Hostess - Williamsburg Lodge (FT)

    4 weeks ago

    Williamsburg, United States Colonial Williamsburg Foundation Full time

    Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is "that the future may learn from the past" through preserving and restoring 18th-century Williamsburg, Virginia's...

  • Host/Hostess

    2 weeks ago

    Williamsburg, United States Kingsmill Resort Full time

    Hourly Rate - $12.00Overview: This position greets and seats restaurant patrons, providing information on daily specials and providing the name of the server who will be waiting on the table and are the first and last impression a guest has. Patron seating is determined per guest request and outlet procedure ensuring fair placement opportunity for servers....

  • Host/Hostess

    1 month ago

    Williamsburg, United States Kingsmill Resort Full time

    Hourly Rate - $12.00Overview: This position greets and seats restaurant patrons, providing information on daily specials and providing the name of the server who will be waiting on the table and are the first and last impression a guest has. Patron seating is determined per guest request and outlet procedure ensuring fair placement opportunity for servers....

  • Host/Hostess - Shields Tavern

    4 weeks ago

    Williamsburg, United States Colonial Williamsburg Foundation Full time

    Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is "that the future may learn from the past" through preserving and restoring 18th-century Williamsburg, Virginia's...

  • Breakfast Bar Attendant

    1 month ago

    Williamsburg, United States Holiday Inn Express & Suites Full time

    Job Summary: We are looking for a Breakfast Bar Attendant/Breakfast Bar Host-Hostess who will be responsible for making guests feel welcome and comfortable. Helping/assisting guests with their special requests, preparing daily breakfast items according to brand standards, ensuring proper amounts of food are prepared and refilled as necessary. Responsible...

  • Restaurant Manager

    4 weeks ago

    Williamsburg, United States Holiday Inn Full time

    Position: Restaurant Manager Department: Food and Beverage Reports To: General Manager SUMMARY The Restaurant Manager is responsible for: Coordinates the daily operations of a 58 seat restaurant & bar to ensure that the services exceed the expectations of the hotel owners/guests. Ensures compliance with all policies, procedures and regulations. Monitors both...

  • Player Development Executive

    2 weeks ago

    Williamsburg, United States Turtle Creek Casino & Hotel Leelanau Sands Casinos Full time

    EDUCATION / EXPERIENCE Bachelor's degree in Marketing, Sales, Business or Management preferred. Two years of casino experience, telemarketing or general sales required. The equivalent combination of education and experience may be considered. SUMMARY The Player Development Executive is responsible for selling the casino experience to customers who are in the...