(Student) Salesforce Center for Excellence CRM Platform and Data

4 weeks ago

Michigan Center, United States Davenport University Full time

TITLE OF POSITION: Salesforce Center for Excellence CRM Platform and Data
Management Student Assistant

CLASSIFICATION: Student Employee

STATUS: Temporary, Non-exempt

DEPARTMENT: Web and Media Services

LOCATION: W.A. Lettinga Campus

REPORTS TO: Manager - Salesforce Center for Excellence

SUMMARY:

Data Management Assistant

The CRM and Data Management Assistant will be responsible for supporting the Salesforce Center for Excellence (SFCOE) by providing technical assistance in building, configuring, and automating Salesforce Customer Relationship Management (CRM) database technology solutions. This role will also assist in data management and database integrity support for the Manager. These tasks will provide the student with a unique opportunity to get a behind the scenes look into some of the operational CRM functions and data management of Davenport University and partner to lay a foundation for future operational functionalities. May work varying hours; up to 20 hours per week.

RESPONSIBILITIES:

  1. The student will receive highly sought after skills training in the Salesforce database platform. Training will also be provided in Microsoft Excel and Google suite in order to perform daily functions for the SFCOE. Training may vary depending on experience
  2. Supports the work of the SFCOE in serving university departments through the Salesforce CRM platform and other integrated technology solutions. These departments may include: Admissions, Marketing, IPEx, Student Financial Services, Academics, and others in the future
  3. The training provided will serve to develop the CRM database to meet departmental needs for record tracking, task and data automations, as well as sending automated communications
  4. Interview select Salesforce users/administrators to gain documentable descriptions of database field functionality. Projects may entail cross departmental communication and interaction on various levels
  5. Supports the work of the SFCOE with responsibilities of analyzing and preparing Microsoft Excel files for import for communication campaigns and report generation
  6. Systematically analyze datasets for errant values to assist in database hygiene projects
  7. Build shared, descriptive documentation of Salesforce database objects, fields, automations, and business processes
  8. The student will manage projects throughout the semester
  9. Monitor a shared calendar and report on progress to ensure project delivery timelines are met
  10. Provide a brief weekly list of work accomplished and coordinate with supervisor on challenges points and for the upcoming week's activities
  11. The student will receive training in the Salesforce database platform, Microsoft Excel, and Google suite in order to perform daily functions for the SFCOE. Training may vary depending on experience
  12. Provides occasional administrative support to the Manager of the SFCOE
  13. Participate in mandatory training with university departments
  14. Serve as a positive representative of Davenport University
  15. Provides GREAT customer service, anticipating and exceeding the needs of our customers
  16. Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations
  17. Demonstrate and promote the University Cultural Values
  18. Perform other duties as assigned


QUALIFICATIONS:
  • High School Diploma
  • Must be eligible for Federal Work Study
  • Must be enrolled in a minimum of 6 credit hours and meeting the standards of academic progress
  • Minimum GPA of 2.5 or better
  • Good disciplinary standing within Davenport University
  • Proficient skills in Microsoft Excel and Google Sheets preferred
  • Demonstrated ability to work accurately and effectively with computerized data systems
  • Excellent attention to detail
  • Analytical thinker - problem solver
  • Strong organizational skills
  • Demonstrated ability to work as an effective and productive team member
  • Experience in an office setting preferred but not required
  • Demonstrates ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution
  • Demonstrates excellent interpersonal, communication and presentation skills, both written and oral that transcend diverse audiences
  • Demonstrates ability to communicate effectively and relate well to students, faculty, staff, and others while maintaining appropriate confidentiality
  • Demonstrated motivational and problem solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University
  • Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain)
  • No regular lifting requirements, occasional lifting up to 25 pounds


DAVENPORT UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER

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