Application Analyst II

2 weeks ago

WinstonSalem, United States Atrium Health Full time
Job Description

JOB SUMMARY: Responsible for understanding in-depth cross department workflows and partners with customers to recommend system optimization opportunities and translates the opportunity into system configurations. Vital in the in the configuration, testing and implementation of software upgrades. Works collaboratively with our customers to bring cutting edge technology to the department and ensuring that our customers are satisfied. Works closely with the Manager and Technical Lead in the coordination of new projects from development to successful implementation. Interfaces with all areas of Information Technology and Services and ensures team interfaces with other ITS teams to keep customer and patients as the number one focus.

EDUCATION/EXPERIENCE: Associate's degree or equivalent combination of education, certification, and experience. Three years of relevant configuration/programming experience. Experience in healthcare or healthcare related environment preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: Epic certification or achievement of applicable system training/proficiency within 6 months of hire.

ESSENTIAL FUNCTIONS:

1. Coordinates projects with limited scope. Interacts with customers to analyze, define and evaluate project requests. Sets and maintains customer expectations.

2. Performs in-depth analysis of workflow and business operations working closely with the Applications team and end-users from the operational departments impacted by the system(s). Understands how workflow decisions translate to application configurations. Completes moderate build/configuration activities to support operational workflows and business processes.

3. Collects, interprets, and documents specifications required to develop new or revise existing functionality.

4. May perform intermediate programming and/or scripting in a variety of programming languages relevant to an assigned project or system.

5. Prioritizes and implements changes requested for the system. Coordinates software updates and changes with users, and thoroughly reviews and tests each new release.

6. Performs data reporting utilizing reporting tools or direct authoring in Structured Query Language (SQL).

7. Performs data extractions and migrations between systems.

8. Implements and tests fixes to configuration issues in the TEST/DEV application environments. Validates that application configurations deliver needed business functionality and work correctly with other applications.

9. Achieves in-depth knowledge of software to serve as a bridge between end users and vendor implementation and support staff. Responds to vendor?s technical questions.

10. Troubleshoots problems or questions from users.

11. When necessary due to project, participates in regular day-to-day communication with vendor?s implementation team reviewing the software, analyzing business operations, and working with end user and vendor to tailor system to the organization.

12. Submits project status updates/reports to management. Completes assigned tasks on schedule and updates the associated task record. Provides regular project updates to stakeholders.

13. Adheres to departmental change, problem, and incident processes. Communicates with colleagues to coordinate change management activities and completion of tasks.

14. Applies project management ideology to execute project plans. Participates in time tracking activities and maintains accurate reporting of work time. Provide on-call application or advanced troubleshooting support as requested.

15. Aids trainers when needed.

SKILLS & QUALIFICATIONS: Ability to communicate on a professional level with customers and staff Strong MS platform knowledge including Windows Server and MS Office Excellent oral, written, and interpersonal and communication skills with an emphasis on customer service Ability to work in a fast paced work environment while maintaining a high level of quality Demonstrates ability to take direction from management Applies updates, upgrades and migrates environments based on technical documentation Accurate and logical problem solving, troubleshooting, and analytical skills Strong initiative and proven ability to work independently with limited supervision Strong knowledge of security concepts, granting and removing user permissions

WORK ENVIRONMENT: Fast paced Subject to varying and unpredictable situations Subject to interruptions Occasionally subject to long and/or irregular hours Occasional travel required

PHYSICAL REQUIREMENTS: Amount of time spent performing the following activities: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

About Us

Wake Forest Baptist Health and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina and part of Atrium Health Enterprise. Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

About the Team

Mission, Vision and Culture Commitments

Mission

To improve health, elevate hope and advance healing - for all.

Vision

To be the first and best choice for care.

Culture Commitments

We create a space where all Belong

We Work as One to make great things happen

We earn Trust in all we do

We Innovate to better the now and create the future

We drive for Excellence - always

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