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Sales/Support/Concierge Specialist

3 months ago

Chicago, United States Hyatt Full time

Description: The Opportunity Hyatt seeks an enthusiastic Sales/Support Specialist to join the Smith24 team. In this role, you will be collaborating closely with the broader sales, support, concierge & partnerships team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We’re proud to offer exceptional corporate benefits which include: •Annual allotment of free hotel stays at Hyatt hotels globally •Flexible work schedules •Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center •A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption •Paid Time Off, Medical, Dental, Vision, 401K with company match Our Commitment to Diversity, Equity, and Inclusion Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page. Who You Are As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally. The Role As part of our Smith24 team, you are the face of Mr & Mrs Smith. We pride ourselves upon our member service and are recognised as world class within the industry. Within your role as a Sales/Support Specialist, you will be undertaking the following tasks at a high level, providing outstanding member service. ●Promptly responds to inquiries from members and B2B partners through all channels - phone, email, chat, and webform, handling multiple queries simultaneously. ●Proactively reaches out to new leads and existing members to drive growth ●Provides a high level of customer service to members and B2B partners during, before, and after the booking process including complaint resolution when needed ●Build and maintain a personal list of active top members ●Providing a travel concierge service to our GoldSmith members before, during, and after their trip - including, but not limited to, restaurant reservations, transfers, experiences, and upgrades ●Handle the full sales and service cycle of a member's journey to include pre-departure and post-departure calls. ●Serve as a brand ambassador for Mr & Mrs Smith, reinforcing the Mr & Mrs Smith personality, professionalism, sense of fun, and brand values ●To achieve personal and team sales targets in line with business objectives ●Build and share knowledge in a knowledge hub based on your destinations of expertise Qualifications: Experience Required: ● 1 years of experience in the same field, industry, or other equivalent business/ function role Experience Preferred: ●Travel industry knowledge preferred ●Salesforce experience ●Experience working remotely The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better. Primary Location: US-IL-Chicago Organization: Mr And Mrs Smith (Americas) Pay Basis: Yearly Job Level: Full-time Job: Sales Req ID: CHI014092 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.