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Night Auditor HVSR

2 months ago

San Jose, United States Valencia Group Full time
Job Details

Level
Entry

Job Location
Hotel Valencia Santana Row - San Jose, CA

Position Type
Full Time

Education Level
None

Salary Range
$22.00 - $22.00 Hourly

Travel Percentage
None

Job Shift
Graveyard

Job Category
Hospitality - Hotel

Night Auditor

Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT

Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU

Come be a part of an AWARD WINNING TEAM.

Hotel Valencia Santana Row is located in San Jose, CA and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond..

Job summary:

The Night Auditor will be responsible for supervising night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction, and protection of the guests, staff, and assets. This may include recommending and implementing procedural/safety changes. Able to accurately balance all hotel income and expenses for a 24-hour operating period.

Shift requirements:

Currently searching for overnight shifts from 11PM-7:30AM with weekends and holidays.

Responsibilities:
  • Contribute positively to the team within the department.
  • Prepare for any and all guest requests.
  • Participate in on-going training.
  • Be thoroughly acquainted with all check-in procedures and policies.
  • Be familiar with guest scenarios.
  • Be familiar with all technical equipment as related to the Front Desk.
  • To be familiar with all hotel facilities.
  • To be familiar with general organization set-up.
  • To be familiar with the inter-relationship between the different departments.
Hotel Specific Essential Functions:
  • Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
  • Verify the status of all wake-up call requests and ensure they are properly handled.
  • Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
  • Act as a Guest Service representative and manager on duty during overnight hours.
  • Act as PBX operator during the audit shift.
  • Attend and actively participate in all front office meetings.
  • Participate in all training and cross training programs.
  • Take the initiative to greet guests in a friendly and warm manner.
  • Other duties as assigned.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data etc from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Hotel Valencia standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Comply at all times with Hotel Valencia Standards and regulations to encourage safe and efficient hotel operations.
  • Check guests into or out of hotel.
  • Confirm credit and payment method at check in.
  • Confirm full payment at check out.
  • Log all requests, confirm completion and follow up.
  • Direct guests to daily functions within hotel.
  • Complete bucket check.
  • Review PMS inventory and House Count for availability and rates.
  • Book reservations for day of arrival or future stays.
  • Balance and prepare individual paper work for closing of shift.
  • Balance bank daily.
  • To be thoroughly acquainted with all hotel promotional programs.
  • Run copies and charge guests as needed.
  • Send faxes and charge guests as needed.
  • Run daily arrival report and mark registration cards for special requests.
  • Distribute faxes, packages and mail to guest services for delivery or inform guest of receipt.
  • Stock and clean work space for next shift
  • Distribute billing reports to Hotel outlets.
  • Block bus tours and notify housekeeping.
  • Run PBX board as necessary.
  • Load PMS, PBX, PC, Folio, Fax and Pay TV printers as necessary.
  • Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
  • Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon hotel business needs.
  • Complete other duties as assigned by Supervisor.
Tools and Equipment:
  • Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine.
Working Environment:
  • Interior and on occasion exterior of hotel with exposure to weather conditions.
Physical Requirements:
  • Standing/Walking: Constantly: At front desk on tile or carpet.
  • Crouching (bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
  • Stooping (bend at waist): Constantly. Getting keys, supplies, and doing paperwork on the front desk.
  • Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving material.
  • Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter.
  • Handling/Grasping: Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.
  • Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
  • Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
    Qualifications:
  • Hotel Operations or Customer Service experience preferred.
  • Communicates effectively with others.
  • Works productively with a team
  • Effective multitasking skills
  • Composure and patience under pressure
  • Skilled in working with multiple computer programs.
BENEFITS:
  • Medical, Dental, Life insurance
  • Paid Time Off
  • Paid Community Service Days
  • Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.