Customer Experience Specialist-Online Messaging

5 days ago

Spring, United States Woodforest National Bank Full time

Take the next step toward your new career today

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country

The Customer Experience Specialist - Online Messaging is responsible for supporting the Customer Experience Center with account service requests and responding to customer inquiries via online channels.

Key Responsibilities:

  • Provide first point of contact for customers with account or technical issues via online channels.
  • Responds to a large volume of routine to moderately complex customer service inquiries.
  • Research and resolves consumer inquiries via email, chat, mail or phone.
  • Provides accurate, timely, and professional responses to service requests, chats & emails within set guidelines.
  • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from multiple systems when account information is incomplete; purging files to eliminate duplication of data. Supports the Customer Experience Team with inbound/outbound calls during extreme high-volume situations. Maintains current working knowledge of the Bank’s policies, procedures, products and services; complies with banking and privacy laws and regulations. Performs other job-related duties or special projects as assigned. * * Competencies Required:
  • Strong attention to detail and high concern for data accuracy.
  • Typing speed and accuracy.
  • Ability to work within the operating hours and days for this position; demonstrate good attendance and punctuality.
  • Ability to learn multiple banking systems, including Microsoft Word and Outlook.
  • Knowledge of/or ability to quickly learn banking and lending products, services, policies, procedures, regulatory guidelines, as well as engaging in a sales and service process.
  • Demonstrate ability to maintain composure and convey a positive and professional attitude while interacting with customers and internal team members.
  • Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
  • Outstanding communications skills, both written and verbal.
  • Customer service orientation with effective problem-solving abilities and sound decision-making skills.
  • Excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining accuracy and attention to detail.
  • Ability to meet or exceed business goals and objectives, while fostering a team atmosphere.
  • Self-starter possessing the ability to work independently while supporting a team environment.
  • Comfortable receiving ongoing performance feedback and coaching.

Minimum Qualifications/Experience: · 1 year of data entry, online support, or call center experience (banking preferred), OR Woodforest experience required.

Formal Education & Certification: · High School Diploma or Equivalent required.

Work Status: · Full-Time.

Supervisory Responsibility: · None.

Travel: · 0% - Negligible amount of travel expected.

Working Conditions: · Professional call center environment with extensive use of telephone and personal computer. Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Job: *Operations

Organization: *Texas - Houston

Title: Customer Experience Specialist-Online Messaging

Location: Texas-The Woodlands

Requisition ID: 064051

  • Project Manager

    4 weeks ago

    Spring, United States Glow Networks Full time

    **Title: Project Manager - Messaging/Marketing** **Start Date: 05/01/2024** **End Date: 10/31/2024** **Locations: Spring, TX ( Can be Remote too)** **Project Manager - Messaging/Marketing** **Overview**: We are looking for a messaging and marketing project manager who can 1) craft engaging and effective messages for our diverse audiences across multiple...

  • Customer Experience Coordinator

    3 weeks ago

    Spring Lake, United States Trinity Solar Full time

    "You've worked for the rest...now work for the best!" Trinity Solar...recognized by NJ Biz as one of the top 250 private companies in 2022. Trinity Solar...recognized as a top 2022 Solar Contractor by Solar world.The Customer Experience Coordinator assists customers with any concerns they have about their solar project, post installation. The team handles...

  • Customer Experience Specialist

    6 days ago

    Silver Spring, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Service Specialist

    2 weeks ago

    Spring, United States Halliburton Full time

    Job Duties and Responsibilities: Under direct supervision, acts as primary contact with affiliates, field PSL, and sales personnel. Ensures accurate and timely processing of orders. May create invoices and shipping documentation. Facilitates movement Customer Service Specialist, Customer Service, Specialist, Supply Chain, Retail

  • (I3) HR Specialist

    1 month ago

    Spring, United States Alliance HCM Full time

    Job DescriptionJob DescriptionAlliance HCM is currently hiring for a full-time HR Specialist - Customer Service Associate to provide clients with amazing customer support in the The Woodlands, TX area. This human resources position earns a competitive wage.In addition to competitive pay and our fun-loving culture, we offer our HR Specialists - Customer...

  • (I3) HR Specialist

    4 weeks ago

    Spring, United States Alliance HCM Full time

    Job DescriptionJob DescriptionAlliance HCM is currently hiring for a full-time HR Specialist - Customer Service Associate to provide clients with amazing customer support in the The Woodlands, TX area. This human resources position earns a competitive wage.In addition to competitive pay and our fun-loving culture, we offer our HR Specialists - Customer...

  • Guest Experience Specialist

    5 days ago

    Spring, United States Westin Woodlands Full time

    Overview: The Guest Experience Specialist will be responsible for recognizing VIPs and designated guests, Bonvoy members in particular Cobalt, Ambassador, Titanium and Platinum Members though personal email outreach. The Guest Experience Specialist drives loyalty culture and is an expert in membership benefits. The Guest Experience Specialist trains and...

  • Billing Specialist

    2 weeks ago

    Spring, United States Waste Connections Full time

    Waste Connections, Inc. (TSX/NYSE: WCN) is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets in the United States and Canada. Through its R360 Environmental Solutions subsidiary, Waste Connections is also a leading provider of non-hazardous oilfield...

  • Guest Experience Specialist>

    2 months ago

    Silver Spring, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - 12000 Plum Orchard Dr [Front Desk Agent / Concierge] As a Guest Experience Specialist at Residence Inn by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Respond promptly to guest inquiries and...

  • Guest Experience Specialist>

    4 weeks ago

    Silver Spring, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - 12000 Plum Orchard Dr [Front Desk Agent / Concierge] As a Guest Experience Specialist at Residence Inn by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Respond promptly to guest inquiries and...

  • Guest Experience Specialist

    2 weeks ago

    Silver Spring, Maryland, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott Plum Orchard Dr [Front Desk Agent / Concierge] As a Guest Experience Specialist at Residence Inn by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Respond promptly to guest inquiries and resolve any...

  • Customer Experience Team Member

    1 month ago

    China Spring, United States LuckyGunner.com Full time

    Job DescriptionJob DescriptionDo you enjoy the flexibility of working from home?  LuckyGunner.com was founded in 2009 to revolutionize the way Americans buy ammo online, and we need help further disrupting the industry.  We are seeking a passionate, service-oriented individual for a work-from-home role on our Customer Experience Team.  Please skip over...

  • Customer Experience Team Member

    1 month ago

    Spring Creek, United States LuckyGunner.com Full time

    Job DescriptionJob DescriptionDo you enjoy the flexibility of working from home?  LuckyGunner.com was founded in 2009 to revolutionize the way Americans buy ammo online, and we need help further disrupting the industry.  We are seeking a passionate, service-oriented individual for a work-from-home role on our Customer Experience Team.  Please skip over...

  • Customer Experience Team Member

    1 month ago

    Spring Creek, United States LuckyGunner.com Full time

    Do you enjoy the flexibility of working from home?  LuckyGunner.com was founded in 2009 to revolutionize the way Americans buy ammo online, and we need help further disrupting the industry.  We are seeking a passionate, service-oriented individual for a work-from-home role on our Customer Experience Team.  Please skip over this job posting unless all the...

  • Customer Experience Team Member

    4 weeks ago

    Spring Creek, United States LuckyGunner.com Full time

    Do you enjoy the flexibility of working from home?  LuckyGunner.com was founded in 2009 to revolutionize the way Americans buy ammo online, and we need help further disrupting the industry.  We are seeking a passionate, service-oriented individual for a work-from-home role on our Customer Experience Team.  Please skip over this job posting unless all the...

  • Customer Experience Team Member

    4 weeks ago

    China Spring, United States LuckyGunner.com Full time

    Job DescriptionJob DescriptionDo you enjoy the flexibility of working from home?  LuckyGunner.com was founded in 2009 to revolutionize the way Americans buy ammo online, and we need help further disrupting the industry.  We are seeking a passionate, service-oriented individual for a work-from-home role on our Customer Experience Team.  Please skip over...

  • Customer Experience Team Member

    4 weeks ago

    Spring Creek, United States LuckyGunner.com Full time

    Job DescriptionJob DescriptionDo you enjoy the flexibility of working from home?  LuckyGunner.com was founded in 2009 to revolutionize the way Americans buy ammo online, and we need help further disrupting the industry.  We are seeking a passionate, service-oriented individual for a work-from-home role on our Customer Experience Team.  Please skip over...

  • Google Adword Specialist

    2 weeks ago

    Spring, United States Gym Pros Full time

    Job DescriptionJob DescriptionGym Pros is looking to expand its customer base further online and is looking for a Google ad word specialist to handle this account .specialist will be savvy in the ways and the knows how to handle paid traffic on google shopping and text words and push traffic to the site effectively 

  • Google Adword Specialist

    4 weeks ago

    Spring, United States Gym Pros Full time

    Job DescriptionJob DescriptionGym Pros is looking to expand its customer base further online and is looking for a Google ad word specialist to handle this account .specialist will be savvy in the ways and the knows how to handle paid traffic on google shopping and text words and push traffic to the site effectively 

  • Customer Service Representative

    3 weeks ago

    Spring, United States Alliance HCM Full time

    Job DescriptionJob DescriptionAlliance HCM in The Woodlands, TX is calling all engaging and friendly professionals to apply to join our team as a full-time Customer Service Representative - HR Specialist!WHY YOU SHOULD JOIN OUR TEAMWe are an innovative technology company that prides itself on taking care of its employees. We pay our Customer Service...