Customer Service Representative

4 weeks ago

Spring, United States Alliance HCM Full time
Job DescriptionJob Description

Alliance HCM in The Woodlands, TX is calling all engaging and friendly professionals to apply to join our team as a full-time Customer Service Representative - HR Specialist


WHY YOU SHOULD JOIN OUR TEAM

We are an innovative technology company that prides itself on taking care of its employees. We pay our Customer Service Representative - HR Specialists a competitive wage. Our payroll team also enjoys fantastic perks and benefits, including 100% paid for medical, dental, vision, long-term disability, life insurance, a 401(k) with company match, profit sharing, a rewards and recognition program, professional development, and team building activities. Plus, we make it easy to apply for this human resources position with our initial quick mobile-optimized application. If we have your attention, please continue reading


WHO IS ALLIANCE HCM

Alliance aims to be the largest independent human capital management (HCM) company in the United States by providing the most advanced technology to customers through our proprietary, single database, cloud-based software. We help small- to medium-sized businesses manage their payroll, HR, benefits, onboarding, off-boarding, and everything in between. As the second largest privately held payroll company in the U.S., our goal is to constantly innovate and create best-in-class HCM solutions.

At Alliance, our employees enjoy more than rewarding work and competitive compensation. By joining us, you become part of a team that supports and celebrates your success. We encourage everyone to push the boundaries of what's possible and test new ideas. As part of our team, you'll go as far as you want and have fun doing it.


ARE YOU A GOOD FIT?

Ask yourself: Do you have exceptional administrative and customer service skills? Are you organized and able to effectively prioritize and delegate multiple tasks? Can you clearly communicate with both clients and coworkers? Are you friendly, enthusiastic, and optimistic? Do you want to work for a technology company that values you and appreciates your contributions? If so, please consider applying for this Customer Service Representative - HR Specialist position today


YOUR LIFE AS A CUSTOMER SERVICE REPRESENTATIVE - HR SPECIALIST

This full-time human resources position works during the day with occasional weekend work and overtime.

As a Customer Service Representative - HR Specialist, you're responsible for supporting our clients with the applicant tracking, onboarding, employee self-service, payroll, and human resources systems provided by our company. You help clients maintain their employee payroll records, time and attendance information, new hires, terminations, benefits, deductions, and support orders. Using your exceptional customer service skills, you maintain strong relationships with clients by ensuring all tasks are completed accurately and resolving any issues.

In addition, you process full-cycle payroll from time and attendance, file feeds, and time sheets. You consistently communicate with clients either on the phone or via email while maintaining a professional demeanor. As needed, you seek out ways to increase efficiency, learn new skills, and suggest any beneficial improvements to our processes. You're quick to assist with any special projects that come your way and keep our HCM software running smoothly. You enjoy being in a position that helps people every day, which is why you thrive as a Client Services Representative


WHAT WE NEED FROM YOU

  • 3+ years of customer service-related experience in payroll, human resources, benefits, human capital management (HCM), or SaaS
  • Proficiency with computers, including Windows Office programs and CRM Salesforce
  • Proficiency in basic system problem resolution
  • A passion for excellent customer service

Bilingual would be a plus, but multiple factors will be taken into consideration. We are looking for someone with a passion for technology and a love for human resources. This excellent communicator needs to have a friendly demeanor and great organizational skills. If you can meet these requirements and perform this Customer Service Representative - HR Specialist job as described above, we would be happy to have you as part of our payroll team with our technology company

Location: 77381



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