Data Storage Specialist

3 weeks ago

Wilmington, United States Protocase Full time

Data Storage Specialist (Full-Time, Permanent)
Location: Wilmington, NC
Anticipated Start Date: November/December
Work Environment: In-Office Only (Training may take place at our home branch in Sydney, Nova Scotia)

Are you an IT professional or recent graduate looking for a role that's both technically challenging and people-centered, right here in Cape Breton? Do you want to work somewhere that values your technical knowledge and encourages you to build genuine connections with both customers and teammates? At 45Drives, we know that effective communication is key to success. We're looking for someone ready to bring both their technical skills and a positive, customer-oriented mindset to our team.

At 45Drives, you'll tackle some of the biggest storage problems facing companies around the world. Join us, and let's embark on this journey of innovation together.

Why 45Drives?

  • Revolutionary Impact: Join a company that has transformed the data storage industry.
  • Positive Culture: Be part of a team that fosters a supportive and respectful workplace, where everyone contributes to common goals.
  • Competitive Compensation: Enjoy a comprehensive benefits package, including medical, dental, and a pension plan.
  • Ideal Location: Live and work in Cape Breton, a community with quick commutes, affordable homes on generous plots of land, beautiful scenery, and friendly people.
About 45Drives

We create big, strong, fast storage solutions that allow our customers to manage their storage needs and scale as they grow-all at a fraction of the cost of legacy enterprise storage or cloud. We are 'new enterprise,' providing enterprise-level solutions under an open-platform/open-source model. We work with some of the most innovative companies in the world and some of the most well-known YouTube influencers. Our marketing blends cutting-edge video and social techniques with state-of-the-art account-based marketing.

Learn more about us at www.45drives.com.

About the Opportunity

As a Data Storage Specialist, you'll be the go-to person for customers, solving technical issues and building strong relationships. It's all about using your expertise to solve problems and educate customers In this role, you will:
  • Manage customer inquiries through our service ticket system, ensuring clear and timely communication.
  • Diagnose and resolve hardware, software, and network issues with a customer-focused approach.
  • Apply critical reasoning to understand and solve diverse customer challenges.
  • Develop technical documentation and customer resources to enhance service quality.
  • Troubleshoot network components (bonding, subnetting, routing) to ensure reliable customer experiences.
  • Configure and maintain high-performance storage systems using Linux commands and ZFS.
  • Collaborate with the team on process improvements to meet both customer and internal needs.
  • Ensure data security, backups, and system integrity to build and maintain customer trust.
In this role, you'll have the chance to make a real impact, tackling new challenges every day while helping our customers succeed. Whether you're troubleshooting a configuration issue or creating a valuable knowledge resource, our ideal candidate brings a balance of technical expertise and a passion for exceptional customer service who enjoys working with people. Graduation from an IT related program or field or relative experience required.

Additionally, we offer a competitive compensation package starting between $50,000 and $70,000 USD annually depending on experience and qualifications (inclusive of base salary and performance incentive). We also provide a comprehensive benefits package that includes:
  • Training and Growth: We are proud to offer Leadership Training, and other skills development opportunities.
  • Comprehensive Health Care: At 6 months full-time, plan includes Medical, Dental, Life Insurance, and Group Insurance.
  • Compensation: Starting annual salary range from $50,000 to $70,000 USD.
  • Vacation: Receive two weeks of paid vacation, increasing to three weeks after three years, and four weeks after five years.
  • Social Events: As we grow our new branch, join in on regular social events, including seasonal parties and lunches.


If you're ready to take on an exciting new challenge and play a crucial role in our expansion, we want to hear from you. Apply today to become a Data Storage Specialist for our Wilmington branch and help us build something amazing from the ground up

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