Patient Engagement Pharmacy Technician

3 weeks ago

Louisville, United States Baptist Health Full time

Job Description:

Baptist Health is looking for a Patient Engagement Pharmacy Technician to join our call center team at our new Central Pharmacy in LaGrange, KY.
  • Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards.
  • Upholds standards of pharmacy services with the overall vision for the organization.
  • Engages in personal development to stay updated with pharmacy trends related to role and practice setting.
  • Communicates and represents pharmacy effectively throughout all levels of the organization.
  • Performs all tasks associated with prescription order entry and adjudication for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies.
  • Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving issues with claims in priority order.
  • Resolves insurance problems and communicates anticipated prescription delays to patients in a timely manner.
  • Uses available software tools to synchronize patient medication refills.
  • Serves as the primary point of contact with patients related to their medication fulfillment needs and escalates clinical questions to the pharmacist.
  • Provides excellent care showing empathy and compassion to patients and caregivers.
  • Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment.
  • Assists with maintaining the call center department by keeping it clean and in order and ensures all assigned tasks are completed at the end of the shift.
  • Escalates problems to a pharmacist or manager if unable to resolve independently.
  • Assists in training new staff and contributes to team meetings.

Minimum Education and Training

  • High School Diploma or equivalent required.
  • If not already registered, Pharmacy Technician registration must be completed with KY Board of Pharmacy before or on the date of hire (no testing is required; only a completed application and fee).

Experience

  • Previous retail, mail order, central/call center pharmacy work experience preferred.
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now Baptist Health is an Equal Employment Opportunity employer.

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