Desktop Support Technician

6 days ago

Pensacola, United States Danta Technologies Full time
REQUIREMENTS :
  • Strong hands on experience needed on end user support for Windows PC and Mac related issues
  • bility to assign and work on incident tickets through Service Now.
  • Reporting to: Field Services Manager As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness.
  • This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution.
  • The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers.
Job Description
  • s an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
  • Manage a team of 25-30 technicians across locations Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning including on call roster Manage Resource productivity Enable the team with training and development.
  • Ensure security compliance Ensure sufficient inventory level is managed across locations Ensure all service request and incidents are resolved before agreed service levels Plan and execute any move request or project work Lead the team by providing technical and process assistance to below activities.
  • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  • Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes and health checks Perform onsite updates, Configuration changes, or Software installations.
  • Provide onsite technical assistance to end users by visiting their desk location Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
  • Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis
  • Desired Qualifications: BS/BA in Computer Science, Information systems, or an equivalent combination of education
  • Experience: 4-7 years of experience in service delivery and End user hardware and software Configuration troubleshooting.
  • Experience with various desktop systems, operating systems, and diverse technical environments.
  • Excellent customer service orientation and verbal communication skills.
  • Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
  • bility to install software for and troubleshoot a wide range of applications. Analytical thinking and problem-solving ability. CompTIA A+ certification or equivalent certification Flexible for travelling to remote sites or cluster Should be able to lift weight up to 30lbs at waist level.


Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.

  • Desktop Support Technician

    3 weeks ago

    Pensacola, United States Cynet Systems Full time

    Job Description: s an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities. Manage a team of 25-30 technicians across locations. Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning...

  • Desktop Support

    1 week ago

    Pensacola, Florida, United States ALOIS LLC Full time

    Job DescriptionJob DescriptionPosition: Deskside Support TechnicianLocation: Pensacola, FL Day 1 Onsite)Duration: 6+ Months ContractPay Rate: $23/HrJob Description:Strong hands on experience needed on end user support for Windows PC and Mac related issuesAbility to assign and work on incident tickets through Service Now.Ability to support meeting rooms...

  • Desktop Support

    3 weeks ago

    Pensacola, United States ALOIS LLC Full time

    Job DescriptionJob DescriptionPosition: Deskside Support TechnicianLocation: Pensacola, FL 32504 (Day 1 Onsite)Duration: 6+ Months ContractPay Rate: $23/HrJob Description:Strong hands on experience needed on end user support for Windows PC and Mac related issuesAbility to assign and work on incident tickets through Service Now.Ability to support meeting...

  • Desktop Support Specialist

    4 days ago

    Pensacola, United States Nationwide IT Services, Inc. Full time

    Nationwide IT Services (NIS) is seeking a Tier 2 Desktop Support Specialist to ensure incident resolution process is effectively executed by resolving helpdesk tickets submitted by users via ticketing system (Servicenow) to track progress and document final resolution. 100% on-site US Citizen with active Secret Clearance SEC+ CE required Hours: Mon-Fri...

  • Intern - Year Round (Technician - Desktop Risk Mitigation)

    3 weeks ago

    Pensacola, United States Navy Federal Credit Union Full time

    Perform risk and vulnerability remediation & mitigation on end-user computing devices. Plan, install, and/or support ETS equipment to include (but not limited to) workstations, printers, servers, routers, switches, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems....

  • Desktop Support Specialist

    2 months ago

    Pensacola, United States KT Consulting Full time

    IT Hardware SpecialistJob Description: Under close supervision performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status. May answer simple technical or functional questions and perform minor troubleshooting...

  • Aviation Support Technician

    1 week ago

    Pensacola, Florida, United States Janus Research Group Full time

    Job Title: Aviation Support Technician Subject Matter ExpertCompany: JANUS Research GroupObjective:As an Aviation Support Technician (AS) for Navy Training Curriculum Development, Subject Matter Experts play a crucial role in providing specific occupational knowledge to instructional systems teams. This leads to the successful development of training...

  • Technician Support Representative

    5 days ago

    Pensacola, United States Peaden Air Conditioning Plumbing and Electrical Full time

    Technician Support RepresentativeWho We are We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Panama City. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How...

  • Technician Support Representative

    4 weeks ago

    Pensacola, United States Peaden Air Conditioning Plumbing and Electrical Full time

    Job DescriptionJob DescriptionTechnician Support RepresentativeWho We areWe keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Panama City. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel...

  • Technician Support Representative

    4 weeks ago

    Pensacola, United States Peaden Air Conditioning Plumbing and Electrical Full time

    Job DescriptionJob DescriptionTechnician Support RepresentativeWho We areWe keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Panama City. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel...

  • Virtual Desktop Administrator

    4 weeks ago

    Pensacola, Florida, United States Client Solution Architects Full time

    Client Solution ArchitectsCSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.For nearly 50 years,...

  • Virtual Desktop Administrator

    1 month ago

    Pensacola, Florida, United States Client Solution Architects Full time

    Client Solution ArchitectsCSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.For nearly 50 years,...

  • Virtual Desktop Administrator

    3 weeks ago

    Pensacola, United States CSA - Careers Full time

    For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. CSA is...

  • Virtual Desktop Administrator

    1 month ago

    Pensacola, United States CSA - Careers Full time

    For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. CSA is...

  • Virtual Desktop Administrator

    4 weeks ago

    Pensacola, United States CSA - Careers Full time

    For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. CSA is...

  • Datacenter Technician

    4 weeks ago

    Pensacola, United States Seneca Resources Full time

    One of our top clients is hiring a Datacenter Technician:Location: Onsite, Pensacola, FL 32526The shift will be Tues-Fri 5:00AM-3:30PM CTWork Authorization: US Citizens, Green Card Holders, TN Visa, Green Card EAD's.Description: Job Title: ISD Technician (Data Center Management)Basic PurposeProvide onsite technical support for company data center and...

  • Datacenter Technician

    4 weeks ago

    Pensacola, United States Seneca Resources Full time

    One of our top clients is hiring a Datacenter Technician:Location: Onsite, Pensacola, FL 32526The shift will be Tues-Fri 5:00AM-3:30PM CTWork Authorization: US Citizens, Green Card Holders, TN Visa, Green Card EAD's.Description: Job Title: ISD Technician (Data Center Management)Basic PurposeProvide onsite technical support for company data center and...

  • Datacenter Technician

    1 month ago

    Pensacola, United States Seneca Resources Full time

    One of our top clients is hiring a Datacenter Technician:Location: Onsite, Pensacola, FL 32526The shift will be Tues-Fri 5:00AM-3:30PM CTWork Authorization: US Citizens, Green Card Holders, TN Visa, Green Card EAD's.Description: Job Title: ISD Technician (Data Center Management)Basic PurposeProvide onsite technical support for company data center and...

  • Network Technician

    1 month ago

    Pensacola, United States Seneca Resources Full time

    One of our top clients is hiring a Network Technician:Location: Hybrid, Pensacola, FL 32526Hours:Hybrid approximately 50%Working nights 6:00pm-6:00am on a rotating 12-hour shift.Weeks start on Sunday – Saturday.One week would be Sun, Wed, Thu2nd week would be Mon, Tue, Fri, SatWork Authorization: US Citizens, Green Card Holders, TN Visa, Green Card...

  • Network Technician

    1 week ago

    Pensacola, Florida, United States Seneca Resources Full time

    One of our top clients is hiring a Network Technician:Location: Hybrid, Pensacola, FL 32526Hours:Hybrid approximately 50%Working nights 6:00pm-6:00am on a rotating 12-hour shift.Weeks start on Sunday – Saturday.One week would be Sun, Wed, Thu2nd week would be Mon, Tue, Fri, SatWork Authorization: US Citizens, Green Card Holders, TN Visa, Green Card...