INGM13-Customer Service Coord.

2 weeks ago

Selma, United States Grupo Antolin Full time
Title: Customer Service Coordinator
Location: McCalla, Alabama, United States

FLSA Status: Exempt
Level: Professional

Who are we:

Antolin is a leading global automotive supplier, we are experts in designing, manufacturing, and supplying innovative solutions for vehicles around the world. Our product portfolio includes trim, headliners, and cockpits, as well as lighting and other interior systems. We offer comprehensive solutions with a focus on quality, safety, and sustainability. Our products are used in many of the world's leading car brands. In fact, Antolin equips nearly 600 vehicle models around the world. In 2022, about 40% of the world's electric cars were carrying Antolin components.

With over 130 plants in 25 countries, Antolin has achieved this strong industry presence through over seventy years of working with our customers in order to develop a complete cycle of component manufacturing, from their conception and design, through the development and validation stages, to their industrialisation and sequenced delivery.

We are working hard on spearheading the transformation that the automotive industry is currently experiencing with regard to vehicle interiors by collaborating with our customers. We do so in order to develop more sustainable and technologically advanced vehicles that are also adapted to the new needs and requirements of their passengers.

As part of this transformation, Antolin is committed to a sustainable business model that focuses on and creates value for all its stakeholders, including its customers, employees, investors, suppliers, and society as a whole.

What we offer our employees:

  • You will be part of a highly engaged multinational with international career opportunities.
  • We offer you a learning journey adapted to your professional experience.
  • You will work on international projects for world- renowned companies in Automotive sector.
  • You can find an Open Environment to learn new technologies.
  • We can offer you a competitive salary, benefits and valuable OEM discounts.
Mission: (Brief statement of job's primary purpose. Maximum of 2-4 sentences):

The aim of this position is manage external warehouse contracts and provide packaging management of raw materials and component parts to manufacturing and validate packaging is available for production when needed. This includes ensuring the material is shipped on time and received and stored accurately.

Essential Functions of Role:
  • Supervisory Capacity: No Supervisory Responsibilities
  • Provide project leadership for new product launches as well as cost savings initiatives within the packaging space.
  • Focus on and assist with World Class Manufacturing (WCM) work including Plan for Every Part (PFEP), Kanban, standardized work, packaging, part sequencing, fork-free solutions, and problem solving.
  • Communicate directly with the supply base on and supply issues and wok with internal partners on quality and inventory issues. Communicate directly with transportation teams for in-transit events tracking. Lead or participate in continuous improvement projects related to improving material/packaging management.
  • Work on continuous improvement projects and documentation related to improving material management and material flow.
  • Support and lead Third Party Logistics (3PL) outsourced parts warehouse operation, contract, costs, damaging process, equipment.
  • Work with cross-functional team, including Logistics, Purchasing, Engineering, and Quality to support inbound material packaging and process requirement for new product launches.
  • Manage the packaging of raw material and components parts to the plant and ensure material is available for production when needed including proactive and reactive problem solving with cross-functional partners.
  • Manage multiple project initiatives to support Material Control and Logistics (MCL). Generate reports and presentations based on metrics.
  • Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner.
  • Confirm with and abide by all regulations, policies, work procedures, and instructions.
  • Perform other duties as assigned.
Essential Common Requirements for All Employees:
  • Quality System: Understand, apply and meet all function-related Quality requirements.
  • Environmental, Health & Safety (EHS): Understand, apply and meet all function-related EHS requirements.
  • Product Safety: Understand, apply and meet all function-related Product Safety requirements.
  • Compliance: Understand, apply and meet all function-related Compliance requirements
  • Information Security: Understand, apply and meet all function-related IT / Information Security and confidentiality of Antolin information requirements.
  • Must comply with all company policies and procedures.
  • Employee must have the ability to work additional hours and / or overtime as needed or assigned to complete job duties on time.
  • Ability to multitask, interact politely and professionally with customers, suppliers and vendors, and work cooperatively with employees at all levels.
  • Ability to maintain predictable and regular attendance, arrive to designated location on time, or be at assigned location ready to work for assignment.
What we are looking for:

Educational Requirement: Bachelor's Level Degree

Area of Study: Supply Chain Management or Engineering

(Equivalent work experience may also be considered for certain positions.)

Years of Experience Required:
  • 3-5 Minimum Years of Experience with supply chain and manufacturing.
  • Less Than 1 Minimum Years of Experience within the automotive industry.
  • Experience in project management.
  • Experience in packaging design and approval is preferred.
Required Qualifications:
  • Language Required: English (Fluency with Reading, Writing, Speaking)
  • Excellent organizational skills and ability to manage time effectively to meet short deadlines.
  • Excellent client service skills and ability to effectively communicate with individuals by phone, email, and in-person.
  • Excellent product development knowledge.
  • Advanced skills to identify, analyze, and work to find solutions to complex problems.
  • Effective at developing and using standardized work.
  • Ability to understand and employ basic change management methodology.
  • Working knowledge an understanding of continuous improvement tools.
  • Knowledge of transportation requirements, customs clearance, transportation modes, packaging requirement and expedite processes domestically and internationally.
  • Excellent knowledge of SAP, Microsoft Office, and Warehouse Management Systems (WMS).
  • Excellent knowledge in analyzing tooling reports and JIT.
  • Excellent knowledge and understanding of manufacturing and supply chain concepts and parts flow.
  • Excellent knowledge of IATF 16949 Logistics Standards, ISO 14001, and ISO 45001.
Travel Required: 5-25%

Physical Ability Requirements:
  • Stationary Position (Sitting or Standing): Constantly
  • Movement (Walking): Frequently
  • Communication (Seeing/Talking/Hearing): Constantly
  • Use Hands/Fingers (Operate computer, printer, phone): Constantly


Work Environment:

Office Environment

Often exposed to distracting sounds and noisy conditions

Personal protective equipment is required

May frequent manufacturing plants and must follow all rules while visiting locations.

Here at Antolin, we are an equal opportunity employer and value diversity in our workplace. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these protected characteristics. We encourage applications from all individuals and strongly support diversity in our workplace. We strive to create an inclusive environment for everyone, and we are committed to treating everyone in a fair and equitable manner. We are proud to be an equal opportunity employer and are committed to fostering a diverse and inclusive work environment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. The Company reserves the right to revise the job description at any time. Duties, responsibilities or activities may change or new ones may be assigned at any time with or without notice. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

DREAM. DARE. DO.

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