User Experience
4 weeks ago
Job Title: User Experience Researcher - Senior (6-10 years)
Client Location: Englewood, CO (Open for remote. Prefer Onsite)
Duration: 6 Months
Position Type: Full-Time, Contract
Description:
Responsible for helping define and drive the future experience for our call center representatives and the products they use. Ability to lead and own a research project from start to finish including: formulation of research goals and objectives, development of a research plan and methodology, performing research, synthesizing findings with supporting data, and report development. Ensures the end-user voice is represented throughout the product development process and that the user experience is consistent with the user experience strategy.
Duties:
- Uses appropriate research methodology, tools, and protocols to conduct user-centered research.
- nalyzes subjective and objective data both qualitative and quantitative to gather deep end-user understanding.
- Performs usability/heuristic evaluations and validations across the product or solution lifecycle.
- Communicates research insights resulting in recommendations and priorities for user-centric design.
- Defines the most usable workflows that align with the explicit design philosophy for products and/or solutions.
Qualifications:
- Proficient in user centered design processes
- Expert in a variety of UX research methodologies (survey, usability study, in depth interviews etc)
- Qualitative & quantitative data analysis
- Executive report generation 5. Skilled presenter
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans
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