User Experience

4 weeks ago


Englewood, United States Mindlance Full time
Job Details:
Job Title: User Experience Researcher - Senior (6-10 years)
Client Location: Englewood, CO (Open for remote. Prefer Onsite)
Duration: 6 Months
Position Type: Full-Time, Contract

Description:
Responsible for helping define and drive the future experience for our call center representatives and the products they use. Ability to lead and own a research project from start to finish including: formulation of research goals and objectives, development of a research plan and methodology, performing research, synthesizing findings with supporting data, and report development. Ensures the end-user voice is represented throughout the product development process and that the user experience is consistent with the user experience strategy.

Duties:
  • Uses appropriate research methodology, tools, and protocols to conduct user-centered research.
  • nalyzes subjective and objective data both qualitative and quantitative to gather deep end-user understanding.
  • Performs usability/heuristic evaluations and validations across the product or solution lifecycle.
  • Communicates research insights resulting in recommendations and priorities for user-centric design.
  • Defines the most usable workflows that align with the explicit design philosophy for products and/or solutions.

Qualifications:
  • Proficient in user centered design processes
  • Expert in a variety of UX research methodologies (survey, usability study, in depth interviews etc)
  • Qualitative & quantitative data analysis
  • Executive report generation 5. Skilled presenter

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans

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