Experience Design Research Lead
1 week ago
At HS Ad North America, we're looking for a highly skilled Experience Design Research Lead to join our team.
About the RoleWe're seeking an experienced research professional with a strong background in customer experience design research. The successful candidate will play a pivotal role in driving innovation through user-centered design approaches.
As an Experience Design Research Lead, you will be responsible for gathering customer insights, identifying pain points, and collaborating closely with cross-functional teams to ensure research findings are integrated into product development timelines.
Your primary objective will be to conduct qualitative and quantitative research studies, including surveys, interviews, usability tests, and ethnographic research, to provide actionable insights and recommendations for internal stakeholders.
You will facilitate design thinking workshops that engage cross-functional teams in creative problem-solving and innovative ideation, and lead brainstorming and prototyping sessions to explore new solutions that enhance customer experience.
Requirements- Bachelor's degree in psychology, sociology, human-centered design, business, or a related field.
- 3+ years of experience in customer experience research, design thinking, or a related role.
- Proven experience running design thinking workshops and leading teams through collaborative, iterative processes.
- Strong analytical skills with the ability to turn data into meaningful insights.
- Experience with qualitative and quantitative research methodologies, including user testing, interviews, surveys, and data analysis.
- Experience working in agile environments and understanding how customer research fits within iterative product development cycles.
- Excellent facilitation skills with the ability to guide groups through ideation, problem-solving, and prototyping sessions.
- Familiarity with customer journey mapping, personas, and experience mapping.
- Proficiency in design and research tools (e.g., Miro, Figma, Qualtrics, or similar).
- Strong written and verbal communication skills, with the ability to present research findings clearly and persuasively.
$90,000 - $120,000 per year salary, depending on location.
HS Ad North America is committed to providing a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for career growth and development.
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