Property Management

3 weeks ago

Aurora, United States D.R. Horton Full time

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.  Please visit our website at www.drhorton.com for more information.


DHI Communities is a multifamily development division of D.R. Horton, Inc.

DHI Communities is currently looking for a Community Manager-PM. The right candidate will be responsible for overseeing the day to day business operations of the community. Primary responsibilities include managing staff performance, maintaining community to required standards, overseeing marketing, service and leasing effectiveness, resident retention and satisfaction, management of property financials, and management of lease documents and audit compliance.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Motivate, and supervise all on-site staff to achieve operational goals. This includes supporting training, ongoing formal and informal performance evaluation, review, and approval of timesheets, instructing and advising on-site staff of company procedures and guidelines
  • Fosters quality focus in others, improves processes, measures key outcomes. Sets clear quality requirements for all associates
  • Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentations up to and including terminations of employment if necessary
  • Supervise leasing and maintenance activities to ensure compliance with company policy
  • Analyze performance and trends to help develop strategies to reach community goals
  • Conducts on-going training with office staff, e.g., leasing paperwork, workplace safety, and any other type of training that may be needed daily
  • Participate in the leasing, resident retention, and renewal process
  • Provide excellent customer service while maintaining the highest standards for resident service
  • Practice proper safety techniques in accordance with company, community, and OSHA standards
  • Secure bids for repairs and replacement work beyond capability of staff
  • Review and approve invoices, manage vendor relationships
  • Assist in preparation of budget, and adherence to approved budgets
  • Complete month-end and year-end reporting as required
  • Manage resident collections and delinquency
  • Understand and comply with state landlord-tenant law, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing rental housing operations
  • Conduct community tours and provide feedback and updates on community performance
  • Complete regular community inspections including common areas, amenities, models, and vacant apartment homes. Take appropriate action to ensure the community meets established standards for safety, cleanliness, and appearance
  • Keep corporate and stakeholders adequately informed using appropriate communication methods
  • Assist in vendor negotiations, budget process, vendor scheduling and ordering supplies
  • Address escalated resident issues with speed and urgency, orchestrating resources across the company as appropriate
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Ability to travel overnight

Supervisory Responsibilities

  • Supervises 2 or more employees

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