Implementation Project Partner

1 month ago

Statesboro, United States Morris Bank Full time

SUMMARY

This position focuses on success project management. The Implementation Project Partner takes direction from a Treasury Sales Officer to create a project for the setup, implementation, and training of Treasury Products and Services for the Bank's clients. Direct interaction with the sales officer and client and the management of the implementation project requires a great deal of organizational skills, time management, and highly effective communication. The right candidate will be passionate about minute detail, customer service, education, and the completion of onboarding projects as quickly as possible. The Implementation Project Partner's attention to detail and rapidity of project completion will be a key factor in differentiating Morris Bank from our competition.

ESSENTIAL FUNCTIONS

  • Maintain a deep knowledge of all Treasury products and services along with accompanying laws, rules, and regulations.
  • Build a working knowledge of commonly used client accounting systems, account management platforms, and specialty software used in integration of Treasury products and services.
  • Maintain a working knowledge of consumer online banking systems and services in order to both round out knowledge of total client relationships, as well as provide backup and support for the Call Center.
  • Excellence in project management, with the ability to manage client expectations, TM Sales Officer requirements, and time management to complete onboarding requests with faster time-to-market results than our competitors.
  • White-glove customer service, with rapid response times for client requests.
  • Travel throughout the bank footprint on-demand and as needed for in-person technology installation and client training.
  • Setup of client profiles in mBiz, along with the back-office setup of all Treasury products and services.
  • Resolution of client issues related to mBiz or Treasury products and services.
  • Assist in the daily management of Treasury related payment, information, and fraud protection, to include Positive Pay exceptions and file processing, ACH and Wire processing, File Transmissions, Remote Deposit, and others as needed.
  • Review Remote Deposit Open/Pending batches daily to see if customer needs assistance.
  • Serve as a liaison with FIS and other providers of Treasury Services.
  • Perform duties as defined in the Bank Secrecy Act / Anti-Money Laundering Program.
  • Performs other duties as assigned by management.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

  • Bachelor's degree; 5 years banking experience; or 2 years banking experience with a two-year degree or completion of a specialized course of study at a business or trade school
  • 3 years experience in project management
  • Working knowledge of Treasury Services and cash flow preferred
  • Knowledge of all deposit applications on the OSI system preferred
  • Knowledge of software applications: Windows, Microsoft Word and Excel
  • Technical problem solving for internet use and technology preferred
  • Presents a professional image in dealing with customers, interdepartmental and external representatives
  • Strong attention to detail, good judgement and decision-making skills
  • Excellent oral and written communication skills
  • Ability to educate a diverse range of clients on highly technical topics
  • Ability to exercise personal and professional responsibility and work under minimum supervision
  • General knowledge of Bank operations preferred
  • General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred
  • Travel will be required within the Bank's client footprint.

PHYSICAL REQUIREMENTS

Must be capable of operating all types of office equipment including computer, copy machine, fax and telephone. Must be able to travel moderate distances for in-person implementation and training.

EQUIPMENT USED

Computer, telephone, fax machine, scanner, photocopier, check scanners, specialty online services.

SUPERVISORY REQUIREMENTS: None

WORKING CONDITIONS

  • Requires extensive contact with the general public.
  • Requires incumbent to remain sedentary within office.
  • May require travel to other offices to provide assistance or attend meetings. Also, travel for seminars and training

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.

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