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IT Systems Specialist

4 months ago

Gouverneur, United States KPH Healthcare Services Full time
Overview

Scope of Responsibilities: Work under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals

Job Summary:   Provide support to all divisions of the Kph organization through the configuration and support of employee facing hardware and software technologies.

*This is not a remote position and will be based out of our Syracuse or Gouverneur, NY Office*

Responsibilities

Primary Job Duties:

  • Provide timely support of issues and questions utilizing the company’s ticketing system.
  • Procure, provision, configure, upgrade, repair, and maintain end user technology including:
  • PCs, laptops, tablets and peripherals
  • Point of sale hardware
  • Wireless handhelds and printers
  • Cellular devices including phones and hotspots
  • Maintain equipment depot to ensure requests are handled in a reasonable timeframe.
  • Configure and support a variety of applications in use throughout the organization.
  • Configure and support vpn, soft phone, and other tele-workforce technologies.
  • Ensure IT policies and procedures are followed and enforced for:
  • Asset tracking
  • Device encryption
  • Anti-malware protection
  • Multi-factor authentication
  • Patching of operating systems and applications
  • Other operational and security related processes
  • Analyze systems data to help ensure system conformance to standards.
  • Document standard operating procedures and system configuration standards to drive consistency.
  • Utilize scripting to efficiently deploy changes across multiple systems and platforms.
  • Provide off hours on-call assistance for urgent service affecting issues.
  • Responsible for completing all mandatory and regulatory training programs.
  • Perform other duties as assigned
Qualifications

Educational Requirements:

  • Minimum: AS Degree or higher in a technology related field.

Experience

  • 2 Years experience servicing PCs and other technology listed above.

Special Conditions of Employment

  • Drug Test
  • Criminal background check
  • Initial and continuous exclusion and sanction/disciplinary monitoring
  • Valid driver’s license. 

Compensation

 $20.00 - $25.00 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.  

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.