Front Desk Concierge

2 weeks ago


Detroit, United States Method Products Full time

ROOST at our Detroit location is making a splash as a new and unique luxury hotel. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stay.

We are searching for a passionate candidate to join our front desk/concierge team so we can provide top-notch hospitality to our guests. This is a blended position that includes responsibilities as both concierge and hotel receptionist.

Job Duties:

  • Manage online, phone, and in-person room reservations
  • Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
  • Take payment from customers
  • Respond to guests’ issues and complaints in a friendly, timely manner
  • Explain local amenities and attractions to guests
  • Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
  • Assist customers with the planning of special events
  • Arrange specialized services for VIP customers
  • Create detailed itineraries for guests including transportation, restaurant reservations, tour reservations etc.
  • Must be able to stand for extended periods and be physically capable of assisting guests with luggage when necessary.
Requirements:
  • Be detailed oriented, able to work individually and handle multiple tasks simultaneously.
  • Must be computer savvy and be a quick learner.
  • Strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful sincere manner.
  • Must be willing to work a flexible schedule. Must be willing to work weekends and holidays if necessary.
Benefits:
  • Full Health, Vision, Life and Dental Coverage
  • 401 K
  • Paid Vacation, Holiday, Personal, and Sick days

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