Front Desk Concierge- Overnight Position

7 days ago


Detroit, United States ROOST Detroit Full time
Job DescriptionJob Description

ROOST at our Detroit location is making a splash as a new and unique luxury hotel. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stay.

We are searching for a passionate candidate to join our overnight front desk/concierge team so we can provide top-notch hospitality to our guests. This is a blended position that includes responsibilities as both concierge and hotel receptionist.


Job Duties:

  • Manage online, phone, and in-person room reservations
  • Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
  • Take payment from customers
  • Respond to guests’ issues and complaints in a friendly, timely manner
  • Explain local amenities and attractions to guests
  • Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
  • Assist customers with the planning of special events
  • Arrange specialized services for VIP customers
  • Create detailed itineraries for guests including transportation, restaurant reservations, tour reservations etc.


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