Customer Success Specialist

3 weeks ago


Greenwood, United States Alfa Laval Full time

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who you are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers, Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks.

About the Job:

This position works with Alfa Laval's Customer Service, Service Center, and Field Service teams to investigate parts delivery alternatives to meet customer demands. Investigates through Alfa Laval's supply chain systems and inventories to identify options to expedite parts. Interactively works with Alfa Laval's Advanced Technical Service team to identify potential product alternatives.

  • Reviews customer PO's and determines product family and parts required to fulfill orders. make sure that the PO and delivery expectations from the customer are clear; that he/she receives everything needed from the logistical team.
  • Reviews product parts on hand from Alfa Laval suppliers to meet customer demands.
  • Confirms availability of parts and projected deliveries
  • Investigates and identifies alternative solutions to meet customer delivery demands.
  • Interacts with other Alfa Laval support teams to identify alternative delivery solutions.
  • Communicates alternative solutions to internal Alfa Laval teams.
  • Pro-actively follows up delivery of expedited items to secure shipment according to the projected dates.
  • Use the learnings from the expedited orders to identify opportunities for improvement to prevent the need for expediting in future orders. This includes regular calls with AMDC and other vendors for the items to be expedited, and to identify opportunities of improvement in the way of working.
What you know:
  • Associate or Bachelor's degree (preferred)
  • Diploma and 3-5 years' experience in similar industry.
  • Recent graduates/ early in career candidates considered.


What's in it for you?

Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall salary range for this role is typically $55,000 to $70,000 base.

Alfa Laval is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO/Vet/Disabled Employer

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