Quality Assurance Associate

2 weeks ago

Jersey City, United States BetMGM Full time
About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor's "Best Places to Work".

Responsibilities
  • Take part in calibration sessions alongside Risk Leads to ensure a uniform QA grading process
  • Provide feedback to Risk Leads & Trainers for coaching opportunities & process improvement
  • Prepare detail-oriented reports highlighting key areas of improvement needed in Agent reviews
  • Develop quality assurance standards and company processes
  • Ensure our agents are meeting customer expectations and demands
Essential Functions
  • Must be able to stand or sit and operate computers and other technological devices for extended periods of time
Qualifications
  • Bachelor's degree or equivalent work experience
  • High quality and service awareness
  • Excellent verbal, written, and interpersonal communication skills
  • Solid time management skills
  • Reliability and accuracy
  • High analytical thinking
  • Ability to work well under pressure & meet deadlines
  • Proactive and willing to take ownership
  • MUST be detail-oriented
  • Strong analytical and problem-solving skills


Additional Requirements

We seek self-sufficient and driven individuals to bring forth the best out of our Customer Care & Risk Team here at BETMGM. Individuals who are thrilled by challenge and rise to it by performing in a fast-paced, innovative, and diverse environment.

The starting hourly pay rate for this position is $20.58. Factors which may affect starting pay may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.

About Our Culture

Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:

Believe in Your Game - Take your shot There's a freedom to explore ideas usually only start-ups are lucky enough to experience.

Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.

Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.

Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.

What We Offer

As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more

Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you.

If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.

  • Quality Assurance Specialist

    2 days ago

    Jersey City, New Jersey, United States Trispoke managed services Full time

    Job Summary: We are seeking a skilled Quality Assurance Specialist to join our team at Trispoke managed services. As a Quality Inspector Production, you will be responsible for ensuring the quality of our products throughout the production process. Key Responsibilities: Conduct visual and precision inspections of assemblies to ensure they meet quality...

  • Quality Assurance Associate

    2 months ago

    Iowa City, United States Randstad North America, Inc. Full time

    This randstad at work job gives you the power to choose the job you want and complete hiring documents right from your smartphone so you can start faster. Click apply to download or open the randstad at work app. Complete your profile and start locki Quality Assurance, Assurance, Associate, Business Services, Staffing, Quality

  • Quality Assurance Associate

    2 days ago

    New York City, United States Tisch MS Research Center of New York Full time

    The Institute for Regenerative Cell Therapy at the Tisch MS Research Center of New York is seeking a Quality Assurance Associate for cGMP manufacturing of autologous human cell therapy products currently undergoing clinical trial testing to treat multiple sclerosis. The position represents an exciting opportunity to join the Tisch MS Research Center of New...

  • Quality Assurance Manager

    2 weeks ago

    Jersey City, New Jersey, United States Inizio Partners Full time

    Position Overview:As a Quality Assurance Lead at Inizio Partners, you will play a pivotal role in ensuring the highest standards of quality across our projects. Your expertise will guide our QA processes and enhance our software deliverables.Key Responsibilities:Oversee all aspects of quality assurance by establishing metrics, implementing best practices,...

  • Quality Assurance Manager

    2 weeks ago

    Jersey City, New Jersey, United States Inizio Partners Full time

    Position Overview:As a Quality Assurance Lead at Inizio Partners, you will play a pivotal role in ensuring the highest standards of quality across our projects. Your expertise will guide the QA processes and enhance our software deliverables.Key Responsibilities:Oversee all aspects of quality assurance by setting and reporting on key performance indicators,...

  • Quality Assurance Analyst

    2 weeks ago

    Jersey City, New Jersey, United States Bucher & Christian Consulting, Inc. dba BCforward Full time

    Position Overview:Bucher & Christian Consulting, Inc. dba BCforward is seeking a dedicated Quality Assurance Analyst to work remotely. This role involves collaborating closely with the Group Product Manager and requires a strong understanding of business processes related to technology enablement.Job Duration:Contract position with a duration of 4+ months,...

  • Senior Quality Assurance Engineer

    2 weeks ago

    Jersey City, New Jersey, United States Fidelity TalentSource LLC Full time

    Position: Senior Quality Assurance Engineer Role Overview As a Senior Quality Assurance Engineer within the Trading Engineering division, you will have the chance to enhance your expertise while collaborating with a team of dedicated engineers in a vibrant and innovative setting. Your responsibilities will include promoting effective testing methodologies,...

  • Associate, Quality Assurance

    4 weeks ago

    Kansas City, Missouri, United States Catalent Pharma Solutions Full time

    Associate, Quality AssurancePosition Summary:Catalent is a global, high-growth, public company and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide. Your talents, ideas, and passion are essential to our mission: to help people live better, healthier lives.Catalent's Kansas City...

  • Lead Quality Assurance Engineer

    2 weeks ago

    Jersey City, New Jersey, United States Fidelity TalentSource LLC Full time

    Senior Quality Assurance/Automation EngineerPosition OverviewAs a Lead Quality Assurance/Automation Engineer within the Trading Engineering division, you will have the chance to enhance your expertise while collaborating with a team of skilled engineers in an engaging and innovative atmosphere. In this capacity, you will be part of a group of technology...

  • Senior Manager of Quality Assurance

    2 days ago

    Jersey City, New Jersey, United States Citigroup Full time

    Job DescriptionCitigroup, a leading global financial institution, seeks a highly experienced and skilled Senior Manager of Quality Assurance to join its team. As a key member of the organization, this individual will be responsible for overseeing the testing and validation process to ensure the highest level of quality and compliance.Key...

  • Quality Assurance Associate II

    4 days ago

    Dayton, New Jersey, United States Aurobindo Pharma USA, Inc. Full time

    Job OverviewThe Quality Assurance Associate II will be responsible for overseeing manufacturing and production activities to ensure products meet quality and safety standards.Key Responsibilities:Perform cleaning verification/validation swabbing of equipment.Capture critical information for customer complaint/deviation investigations/CAPA (when...

  • Senior Quality Assurance Specialist

    2 weeks ago

    Jersey City, New Jersey, United States Randstad Full time

    Position Overview:We are seeking a Quality Assurance Analyst to join our dynamic team. This role is crucial in ensuring the quality and functionality of our software products.Key Responsibilities:Conduct comprehensive testing of software applications, focusing on database testing and test automation.Participate in the test planning process, including writing...

  • Senior Quality Assurance Specialist

    2 weeks ago

    Jersey City, New Jersey, United States Randstad Full time

    Position Overview:The role of a Quality Assurance Analyst is crucial in ensuring the integrity and performance of software applications within the financial services sector.Key Responsibilities:Conduct comprehensive database testing and test automation, contributing to the development of test plans, writing test scripts, and executing tests.Utilize various...

  • Senior Quality Assurance Specialist

    2 weeks ago

    Jersey City, New Jersey, United States Randstad Full time

    Position Overview:The role of a Quality Assurance Analyst is crucial in ensuring the integrity and performance of software applications. This position is ideal for professionals with a strong background in testing methodologies and defect management.Key Responsibilities:Engage in comprehensive database testing and test automation.Participate in test...

  • Senior Quality Assurance Engineer

    2 weeks ago

    Jersey City, New Jersey, United States Lorven technologies Full time

    Job OverviewWe are seeking a Lead Quality Engineer who possesses a robust understanding of modern technology stacks and quality assurance methodologies. The ideal candidate will bring expertise in various cloud services and programming frameworks.Key ResponsibilitiesCloud Technology Proficiency: Demonstrated experience with AWS components such as S3, Athena,...

  • Quality Assurance Liaison

    2 days ago

    Kansas City, Kansas, United States TRIGO Global Quality Solutions Full time

    Job DescriptionTRIGO Global Quality Solutions is seeking a Quality Assurance Liaison/Representative to join our team.This is a part-time position (20+ hours/week) that requires strong mechanical skills, excellent communication skills, and a strong understanding of process and product audits.The successful candidate will be responsible for ensuring customer...

  • Senior Quality Assurance Engineer

    2 weeks ago

    Jersey City, New Jersey, United States Lorven technologies Full time

    Position OverviewWe are seeking a Lead Quality Engineer to enhance our quality assurance processes and ensure the delivery of high-quality software solutions. The ideal candidate will possess a strong background in various technologies and methodologies.Key ResponsibilitiesTechnical Expertise: Demonstrate proficiency in the AWS technology stack, including...

  • Senior Specialist Quality Assurance

    2 weeks ago

    Jersey City, United States Spectraforce Technologies Full time

    Title: Senior Specialist Quality Assurance - Level III (Senior)Location: 100% RemoteDuration: 12 Months with possibility of extensionQualifications: * Education: BS/MS in Biology, Microbiology, Pharmacy, Chemistry, Chemical Engineering (or equivalent) with minimum 5 years of relevant experience within Quality Systems, Quality Assurance, and Quality Control....

  • Quality Assurance Software Engineer

    2 weeks ago

    Jersey City, New Jersey, United States JobRialto Full time

    JOB DESCRIPTION Overview: The Quality Assurance Engineer III role is designed for a detail-oriented professional with a strong background in software testing and automation. This position requires a proactive problem solver with hands-on experience in developing and executing test cases using automation tools such as Selenium. This role involves crafting,...

  • Automation Quality Assurance Specialist

    2 weeks ago

    Jersey City, New Jersey, United States Saxon Global Full time

    Position: Automation Quality Assurance SpecialistWe are seeking a skilled professional to join our team as an Automation Quality Assurance Specialist. This role is crucial in ensuring the quality and reliability of our software products.Essential Skills:Expertise in developing automated regression tests using tools such as Selenium, WebDriver, and...