Help Desk Support

1 month ago

Oklahoma City, United States TEKsystems Full time

Description:

Job Summary:

Provide technical support of the organization's desktop computing environment while ensuring exceptional customer service in response to incidents and requests across the organization. Creates work tickets to ensure proper tracking, prioritization and escalation of technical incidents and requests.

Level of Responsibility:

•Complex responsibilities related to primary focus of job area

•Uses best practices and in-depth business knowledge to solve complex problems and improve products or services

•May adapt procedures, processes and techniques to meet the more complex requirements of position

Essential Functions:

•Serve as the first point of contact for customers seeking technical assistance over the phone or email.

•Provide font line response, troubleshooting, diagnostics and resolution on general PC and network issues and support Microsoft core operating systems and business applications.

•Aid other Help Desk technicians with daily incidents and requests.

•Identify issues for continuous service improvement (CSI).

•Perform regular operating system and application desktop/laptop patching of Microsoft operating systems and applications.

•This requires experience with installation and configuration.

•Responsible for assisting in the effective provisioning, installation, configuration, operation, and maintenance of the required hardware, software, and related cloud and on-premise infrastructure.

•Provide accurate information on IT products or services.

•Follow support methodologies based on ITIL standards to provide a highly performing and available environment.

•Communicate effectively with clients on the status of tickets and resolutions.

•Work collaboratively with peers to provide quick response, diagnosis, and resolution of client issues.

•Work collaboratively with all IT teams to centralize and standardize processes.

•Create tickets, record progress and resolutions on client incidents or service requests.

•Effectively escalate client issues to appropriate resources when necessary.

•Perform system installation and configuration.

•Document commonly encountered issues and create documentation on newly implemented systems.

•Review and edit knowledge base documentation on a periodic basis.

•Ensure compliance with team metrics in accordance with department goals.

•Work with end-users to implement IT skills.

KSAs:

•Demonstrated experience with providing support to Help Desk technicians.

•Experience with remote access using VPNs and MFA.

•Experienced knowledge of current systems software, protocols, and standards, including DHCP, DNS, TCP/IP, and Active Directory.

•Experience with a broad array of technologies such as: Microsoft Windows 7/10, Active Directory, HyperV, VMWare, Citrix, Exchange, Office 365, Remote Desktop Services, and LAN/WAN networking technologies.

•Experience with hardware and applications support as well as an understanding of networking technologies, including TCP/IP, DHCP, DNS, SMTP, OWA, LDAP.

•Ability to provide after-hours support and/or be on-call.

•Experience with Active Directory, Exchange and Office 365

•Working knowledge of IT security concepts.

•Working knowledge of technology architecture.

•Working knowledge of local area network administration.

•Process driven with high attention to detail and excellent follow through skills.

•Demonstrated experience with Windows systems installation, maintenance and troubleshooting.

•Advanced level troubleshooting of both hardware, networking and software related issues.

•Ability to effectively obtain, share, analyze and convey information.

•Ability to collaborate with peers, managers, and clients.

•Outstanding oral and written technical and non-technical communication skills, including the ability to interact with varying business and technology groups, as well as a keen attention to detail.

•Train new hires on systems, applications and various technologies.

•Expectation of ongoing, active learning and skill growth in key technology areas including operating systems and applications.

•Knowledge and experience with ITIL principles.

•Experience working with a managed services technology provider a plus.

•Prior experience working in an enterprise incident management system or ITSM system is preferred.

•Prior experience working with an enterprise end-point management platform or mobile device management (MDM) is preferred.

•A+ certification, Microsoft certifications or other applicable

Skills:

Help desk support, Troubleshooting, Customer service, Active directory, Office 365, Windows 10, Service desk, Phone support, Ticketing system, Servicenow, Password reset

Additional Skills & Qualifications:

Education/Work Experience:

•Associate's Degree in Computer Technology or a related IT degree program, And 4 years Help Desk support experience

•6 years Help Desk support experience in a corporate environment.

•Valid driver’s license.

Working Conditions/Physical Demands:

•Must be available for 24-hour call and extended work day/weeks

•Ability to work extensive hours at a computer terminal

•Ability to lift up to twenty (20) lbs

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Help Desk Support

    1 month ago

    Oklahoma City, United States TEKsystems Full time

    Description: Job Summary: Provide technical support of the organization's desktop computing environment while ensuring exceptional customer service in response to incidents and requests across the organization. Creates work tickets to ensure proper tracking, prioritization and escalation of technical incidents and requests. Level of...

  • Help Desk Support

    3 weeks ago

    Oklahoma City, Oklahoma, United States TEKsystems Full time

    Top Skills - Must Haves Support Help desk Troubleshooting Servicenow Office 365 Windows 10 Active directory Job Description General Description: The Service Desk Analyst provides support for basic technology-related incident resolution and requests reported to the IT&S service desk. Responsibilities include initial assessment, triage, research, and...

  • Help Desk Support

    3 weeks ago

    Oklahoma City, United States TEKsystems Full time

    Top Skills - Must Haves Support Help desk Troubleshooting Servicenow Office 365 Windows 10 Active directory Job Description General Description: The Service Desk Analyst provides support for basic technology-related incident resolution and requests reported to the IT&S service desk. Responsibilities include initial assessment, triage, research,...

  • Help Desk Support Specialist

    3 weeks ago

    Oklahoma City, United States Insight Global Full time

    Client: Oklahoma Gas and ElectricRole: Sr Help Desk SupportLocation: Oklahoma City, OKDuration: 1 year contractPay: 22-27/hrDescription:Insight Global is searching for a senior help desk analyst to join a large company in Oklahoma City. This candidate will be responsible for providing technical support of the organization's desktop computing environment...

  • Help Desk Support Specialist

    3 weeks ago

    Oklahoma City, United States Insight Global Full time

    Client: Oklahoma Gas and Electric Role: Sr Help Desk Support Location: Oklahoma City, OK Duration: 1 year contract Pay: 22-27/hr Description: Insight Global is searching for a senior help desk analyst to join a large company in Oklahoma City. This candidate will be responsible for providing technical support of the organization's desktop computing...

  • Help Desk Support Specialist

    4 weeks ago

    Oklahoma City, United States Insight Global Full time

    Client: Oklahoma Gas and ElectricRole: Sr Help Desk SupportLocation: Oklahoma City, OKDuration: 1 year contractPay: 22-27/hrDescription:Insight Global is searching for a senior help desk analyst to join a large company in Oklahoma City. This candidate will be responsible for providing technical support of the organization's desktop computing environment...

  • Help Desk Support Specialist

    3 weeks ago

    Oklahoma City, United States Insight Global Full time

    Client: Oklahoma Gas and ElectricRole: Sr Help Desk SupportLocation: Oklahoma City, OKDuration: 1 year contractPay: 22-27/hrDescription:Insight Global is searching for a senior help desk analyst to join a large company in Oklahoma City. This candidate will be responsible for providing technical support of the organization's desktop computing environment...

  • Help Desk Support Senior

    1 month ago

    Oklahoma City, United States HonorVet Technologies Full time

    Position: Help Desk Support Senior Location: Oklahoma City, Oklahoma, United States 73129 ( Must be available for 24-hour call and extended workday/weeks ) Duration: 12 Months Job Summary: Provide technical support of the organization's desktop computing environment while ensuring exceptional customer service in response to incidents and requests...

  • Senior Help Desk Support

    1 month ago

    Oklahoma City, United States OakTree Staffing Full time

    Job DescriptionJob Description Senior Help Desk SupportLocation: Oklahoma City, OKDescription:Provide technical support of the organization's desktop computing environment while ensuring exceptional customer service in response to incidents and requests across the organization. Creates work tickets to ensure proper tracking, prioritization and...

  • Senior Help Desk Support

    3 weeks ago

    Oklahoma City, Oklahoma, United States OakTree Staffing Full time

    Job DescriptionJob Description Senior Help Desk SupportLocation: Oklahoma City, OKDescription:Provide technical support of the organization's desktop computing environment while ensuring exceptional customer service in response to incidents and requests across the organization. Creates work tickets to ensure proper tracking, prioritization and escalation of...

  • Help Desk Specialist

    4 days ago

    Oklahoma City, United States Titan Professional Resources Full time

    Titan Professional Resources is looking for a Help Desk Specialist to join an exciting company in the OKC area! In this position the Specialist will be supporting the internal employees throughout the company. If this is something that interests you, apply today! Help Desk Specialist Duties and Responsibilities: Front-line Customer Service Representative....

  • Help Desk Technician

    1 month ago

    Oklahoma City, Oklahoma, United States GENERAL DYNAMICS INFORMATION TECHNOLOGY Full time

    Help Desk Technician ITransform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Help Desk...

  • Help Desk Specialist

    3 weeks ago

    Oklahoma City, United States Titan Professional Resources Full time

    Titan Professional Resources is looking for a Help Desk Specialist to join an exciting company in the OKC area! In this position the Specialist will be supporting the internal employees throughout the company. If this is something that interests you, apply today!Help Desk Specialist Duties and Responsibilities:Front-line Customer Service...

  • Help Desk Specialist

    2 days ago

    Oklahoma City, United States Titan Professional Resources Full time

    Titan Professional Resources is looking for a Help Desk Specialist to join an exciting company in the OKC area! In this position the Specialist will be supporting the internal employees throughout the company. If this is something that interests you, apply today!Help Desk Specialist Duties and Responsibilities:Front-line Customer Service...

  • Help Desk Technician

    3 weeks ago

    Oklahoma City, United States General Dynamics Information Technology Full time

    Help Desk Technician ITransform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Help Desk...

  • Help Desk Technician

    19 hours ago

    Oklahoma City, United States Jobot Full time

    This Jobot Job is hosted by: Dan DungyAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $18 - $25 per hourA bit about us:Managed IT Services company where we take pride in helping our clients with their IT needs.Why join us?Great culture, benefits and career opportunities.Job DetailsJob Details:We are seeking...

  • Help Desk Technician

    3 weeks ago

    Oklahoma City, United States Titan Professional Resources Full time

    Titan Professional Resources is looking for a Help Desk Technician to join an exciting company in the OKC area! In this position the Technician will be supporting the internal employees throughout the company. If this is something that interests you, apply today!

  • Help Desk Technician

    3 weeks ago

    Oklahoma City, United States Titan Professional Resources Full time

    Titan Professional Resources is looking for a Help Desk Technician to join an exciting company in the OKC area! In this position the Technician will be supporting the internal employees throughout the company. If this is something that interests you, apply today!

  • Help Desk III

    1 month ago

    Oklahoma City, United States Hartwig Staffing Full time

    Job DescriptionJob DescriptionHartwig Staffing is partnered with a well-known company in Oklahoma City that is looking to add a Help Desk III Specialist to their team. Compensation on this role is up to $60k. Skills you need/What you'll do:Associate degree, bachelor's degree preferredTwo years of Help Desk experience preferredMinimum of CompTia A+...

  • Help Desk III

    1 month ago

    Oklahoma City, United States Hartwig Staffing Full time

    Hartwig Staffing is partnered with a well-known company in Oklahoma City that is looking to add a Help Desk III Specialist to their team. Compensation on this role is up to $60k. Skills you need/What you'll do: Associate degree, bachelor's degree preferred Two years of Help Desk experience preferred Minimum of CompTia A+ Certification OR ability to obtain...