Equipment Rental Technical Support
2 weeks ago
SUMMARY
If you are a diesel equipment technician and you have strong mechanical, electrical, and hydraulic experience in the support, maintenance, and repair of heavy equipment, but you want to get off your tools and save your body while working in a temperature controlled environment, then this is a great job for you The Tech Support Expert provides technical support and assistance to Independent Rental Companies (General Rental) with troubleshooting and diagnostics of construction equipment.
DUTIES
- Assist with warranty claims 1st judgement and other items, as needed.
- Provide expert technical phone support and corresponding call logs.
- Trouble shooting and problem-solving as required (First Incident Response/FIR response/answer).
- 5+ years practical working experience in Product Support.
- Basic knowledge of hydraulics and electrics for hydraulic excavator and wheel loader.
- Proficient with Microsoft Office Suite.
- Data analysis skills preferred.
- Additional duties as assigned/needed.
- Effective communicator with excellent customer service skills
- Team player and detail-oriented problem-solver.
- Positive attitude and disposition with forward-thinking mindset.
#heavyequipment #heavyequipmentjobs #atlantajobs #productspecialist #hydraulics #excavator #constructionequipment #rental
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